Harry here. Getting help via e-mail can be frustrating at times so it’s good to see Lyft opening up more in person support centers across the country. Today, RSG senior contributor Christian Perea tours the San Francisco Lyft Hub and tells and shows us what it’s like!
Over the past few months, Lyft has been opening new driver Hubs throughout the United States to offer in-person support for drivers. There are presently a few hubs across the US, and Lyft has big plans for building more.
Each Hub is a little different, but they are all built to help drivers sign up for Lyft, provide support for existing drivers, and improve driver education. Sometimes Lyft will even throw parties or events for drivers at local hubs.
I think this is long overdue from Lyft since it seems like every tech company nowadays tries to solve their support workload though a series of automated and canned email responses. Usually when I need support, I need the type of support that cannot be solved through a canned response.