More big announcements from Uber! Staying true to their ‘180 Days of Change’, Uber has announced some big new changes for drivers coming to the platform this year. Senior RSG contributor Christian Perea outlines all the upcoming (positive!) changes for drivers. Let us know in the comments which ones you’re looking forward to the most.
Uber announced their second round of changes for drivers in their “180 Days of Change” campaign this morning. The second round focuses on making support better, faster, and more reliable for drivers who have long complained of slow response times, inconsistent answers, and policies around ratings that punish drivers for things outside of their control.
This includes the launch of 24-hour phone support for all drivers in the US and Canada, Ratings Protection, and other improvements that should reduce the amount of mystery and stress drivers experience when dealing with support.
It’s pretty tough to top the first round of changes, which included adding a tip option in the driver app, but this round is still significant because Uber is finally addressing enduring and structural problems that I have heard drivers complain about for a long, LONG time. I’ve included all of the changes below along with my take on the ones that matter most.
If this round seems underwhelming to you, Uber still plans to announce four or five more waves of changes for drivers in the coming months. So stay tuned.