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When last week’s big study came out that said rideshare drivers were discriminating against passengers who are minorities, there were a lot of headlines about racist and sexist Uber drivers. But I’ve never met a single driver who told me that they discriminate based on a passenger’s gender, sexual orientation or even race. So I started wondering: where is the disconnect?
Now, it is possible all those “racist” drivers just don’t want to admit they’re racist, but I think there’s a lot more to it than that. In fact, Uber and Lyft’s own policies could be a major contributing factor to the discrimination found in the study by the Stanford and MIT researchers.