Even though Uber is the big brother in the rideshare game, competition is a good thing for passengers and drivers. Today, RSG contributor, Scott Van Maldegiam takes a look at some of the recent changes Lyft has made to enhance the driver’s experience. I think 2015 is going to bring a rash of positive changes as TNC’s duke it out for driver loyalty. We’re already starting to see some of those and so far things are looking good!
I have been thinking about writing this article for some time now. For those of you that drive for Uber and Lyft, you probably understand why. Both offer very similar services yet there are some major differences between the two.
Passenger Wait Times
I have been noticing for some time that Lyft passengers are generally ready to go while UberX passengers always make you wait a bit longer. I have a couple of theories why this might be the case.
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–Theory #1: Since Lyft starts the ride 1 minute after you click that you have arrived, I figured riders might be motivated to get outside ASAP so they don’t have to pay for those extra minutes. In talking with customers though, most customers had no idea that this was the case, but didn’t really care since they were on time anyway. So, with that small sample of people, it didn’t seem that this was the root cause. Which got me thinking about another possible reason… [Read more…]