Harry here. Uber isn’t legally allowed to provide training to its drivers but one issue that can actually get you deactivated as a driver is refusing a ride for a passenger with a service animal. Today, RSG guest poster Michael Goodman recounts his experience with service animals. If you’re an RSG reader with an idea for a great guest post, e-mail me and pitch me on a topic!
It’s important to say this right up front: I love animals and I have tremendous respect for the work performed by service dogs to assist people with disabilities. I’ve never had a problem with carrying a service animal in my car and I never will, as long as they don’t start training elephants! The right of service dogs to ride in Ubers and go places that pets cannot go is protected by the Americans with Disabilities Act (ADA).
But service dog fraud, where riders are passing off their pets as service dogs, seems to be a growing problem for Uber drivers, and if you haven’t faced this already, you will probably face it soon. How you respond to this may determine whether your driver account will remain open or not.