Tipping is now live on the Uber app in over 100 US cities, and many drivers are starting to see their first ever ‘tips’ on Uber. It will probably be some time before we have a good sense of how many passengers are tipping and how much they’re tipping, but I know this is one feature I’m really happy to see. So let’s see how it works!
The day we’ve all been waiting for is finally here and Uber drivers and couriers will now be able to accept tips through the Uber app.
The new tipping option is part of a larger ‘180 Days of Change‘ that aims to fix the Uber driver experience. Uber is calling today’s announcement Chapter 1 and it’s focused on improving the earnings experience of Uber drivers across the United States. Over the next 180 days, Uber will release one new chapter approximately every month and aim to tackle issues like flexibility, customer support and more.
For years, Uber has struggled with high turnover and low satisfaction rates among drivers. And although they’ve always said that they care about drivers’ future, today’s announcement actually proves it. I’ve always been frustrated by Uber’s lack of empathy towards drivers and although this won’t shift the perception overnight, it is a big step in the right direction.
Like with any job, there are positives and negatives about driving for Uber, but I’ve always felt that the experience could be so much better. There are over 2 million drivers on the Uber platform now though and fixing their relationship with the company is bound to have a big impact on a lot of people. So what’s new to the Uber driver experience?
Join us tonight at 5pm PT on Youtube Live to go over ALL of the big changes that Uber just announced. You can subscribe to our Youtube channel here and be sure to turn on notifications (instructions here) so you know when we go live.
Harry here. Tipping seems to be one of the top complaints for Uber drivers lately, but it doesn’t seem like Uber will be adding a tip option to the app any time soon. Today, RSG contributor Jon Knope shares the results from his recent testing of tip boxes, signs and jars. It turns out they work, but it definitely takes some practice and there are a few key takeaways from his experiment.
As we’re all painfully aware, there’s no in-app tipping option for Uber riders. But one way to warm your Uber passengers up to the idea of tipping is by having a tip jar or a tip sign in your car. We first tested this idea last year and since that article, MANY drivers have reported they’ve started using tip signs, boxes and jars and seen their tips go up as a result.
Today, there are lots of options for tipping accessories on the market specifically geared toward rideshare drivers. Recently, we at RSG received a few for free to test out and review. Here’s what we tried, and how each option performed on the road. Check out the video version below if you’re pressed for time!
Harry here. There’s been a lot of buzz around tipping lately, so we sent RSG senior contributor Christian Perea out onto the roads armed with a couple tipping signs to see if he would get any Uber tips.
Update 7/25/17: Uber has since added a tip button to the passenger app. If you are an Uber passenger you can tip your Uber driver through the passenger app and you no longer need to do so in cash.
Since the proposed settlement of the Uber employee misclassification lawsuit (O’Connor vs Uber), we have been getting a lot of questions about tipping signs on Uber. Part of that settlement allowed drivers to place a small sign in their car alerting passengers that tips are not included. Something to the effect of:
“Tips are not included, they are not required, but they are appreciated.”
Within hours, a few publications picked up on this and told everyone that they should probably start tipping their Uber drivers. I actually want to thank Devin Coldewey and Andrew Hawkins for going to bat for TNC for drivers.
However, many drivers are still a little bit shy about using a tip sign because they fear that it will affect their ratings. Yet they are curious to see what happens to those who do put an Uber tip sign in their car. So I hit the road with a basic tip sign to see if an Uber tip sign could snag me some tips without killing my ratings.
Harry here. This week, the media turned its attention on the tipping portion of the Uber lawsuit settlement. I think this one issue has the potential to be the biggest concession of the entire lawsuit. Drivers have wanted tips for a while and now it’s coming to the forefront of the media. Although passengers aren’t happy about it, they are realizing that it’s a hot button issue.
Today, RSG contributor John Ince shares a couple stories about tipping your Uber driver and another not so pax-friendly Uber feature that drivers have been complaining about for a while!