Tipping on Uber has gotten a lot of media attention lately and it seems as if the momentum for a tip option is building. There have been companies like Vugo that have come out and added a tip option to their app and although it isn’t as smooth as an in app tip function, it does raise awareness of the issue with passengers. I have actually spoken to drivers who have seen an increase in their cash tips just from using the tablet in their car and having passengers ask about tipping.
Today though, I wanted to share a guest post with you from an RSG reader in Chicago who recently had a conversation with an Uber employee about tipping. In my mind, the Uber employee’s responses were pretty typical of Uber and really speak to the large disconnect between Uber and its drivers. I also included a fun (sort of) poll at the bottom that I’m curious to see the results from.
I recently had the rare opportunity to ask an Uber employee a candid question that has been burning inside me: Why won’t Uber allow tipping?