Uber now offers phone support in many cities, although it’s still working on rolling out phone support nationwide. However, phone support can be very different from the support you receive via your app, email, or even in-person. Today, RSG contributor Curtis Preston outlines what you need to know about Uber support, the type of questions they can answer, and how Uber can make phone support better.
Uber phone support is better than nothing, but it has a long ways to go. Based on my experiences with it, they’ve done a good job with quick response times and I’d say it’s a typical first-level outsourced-to-overseas phone support system, but it’s also missing a few key components.
My opinion is that Uber’s phone support is bad – but it’s still better than nothing.