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RSG102: Fair CEO Scott Painter on Rideshare, Cars and Uber

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One of the best parts about rideshare driving is the low barrier to entry, meaning people of any age, gender, race can sign up and drive for companies like Uber and Lyft. However, one pretty expensive barrier to entry can be the vehicle you drive for rideshare. Today, I’m talking to the CEO of Fair, Uber’s official vehicle partner to talk about what it’s like to supply cars to thousands of drivers.

If you’d like to read a transcript of this podcast, please click here.

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LyftSign up with Uber now and get up to $1,000 in guaranteed earnings depending on your market! Sign up here using my referral code today and start driving today. Check with Uber for guaranteed earnings amounts by city.

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6 Tips To Contact Uber Customer Service For Fastest Support

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Here’s How to Earn an Uber Driver Sign Up Bonus

Top Ways for How to Contact Uber Customer Service

Sometimes I like to joke that one of the reasons this site is so popular is because Uber and Lyft are so bad at customer service. As a driver for Uber, I can’t tell you how many times I’ve tried to contact Uber with a question only to get a completely stock reply that often doesn’t even answer the original question.  I’ve gotten really good at asking only one question at a time and making sure that I keep it super simple for those guys.

I will give Uber some credit though, because even though the answer isn’t usually what you want to hear, or even what you asked about, at least they respond pretty promptly these days (within 1-2 hours in my experience). Lyft, on the other hand, sometimes take up to a week to get back to me. And sometimes, driver’s emails get lost in a black hole somewhere up in San Francisco, never to be seen again.

Uber Customer Support for Drivers and Passengers

Clearly Uber and Lyft haven’t mastered customer care yet and that is one of the reasons why I work so hard to answer all of your questions that come in. I can’t respond to every Tweet or Facebook comment but I do respond to every question I get via email. Just make sure you do a little searching beforehand.  If you ask me a question that is easily Google-able or that I’ve already answered a million times you’re likely to get an Uber-like response out of me 😀

With that being said, there are still a lot of questions that you’ll need to contact Uber for and there are certain things that they’re very good at answering and dealing with.  I’ve compiled an epic list of all the places that you can go to get help from Uber (no matter what city you’re in).

Uber and Lyft don’t make it easy for new drivers to get help – that’s why I created The Rideshare Guide, your ultimate go-to guide for every Uber, Lyft or rideshare question you could have. The Guide is based on my years as a driver, and talking to and helping out drivers like you. Check it out here.

⭐️ Related Article: Your Most Popular Rideshare Questions – Answered Here!

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Bonus Pod: Introducing the Rideshare Dojo!

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Today’s podcast episode is a special “bonus episode” and I have some exciting news for you: we’re launching a new podcast called the Rideshare Dojo! The podcast tagline is ‘by a driver for drivers’ and is meant to be like a water cooler for drivers. In today’s bonus episode, I’m introducing you to a Rideshare Dojo interview Jay conducted with Nathan Daulton, a driver who has a ‘Plan B’ after rideshare driving.

If you’d like to read a transcript of this podcast, please click here.

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Why Do So Many People Quit Driving For Uber?

There’s a lot to like about driving for rideshare companies like Uber and Lyft, and most people don’t realize just how flexible it is until they start doing it. In fact, I can’t think of another job that would allow you to log on whenever you want and work as much or as little as you want one week, then do the opposite the next week. That would be a scheduling nightmare for a manager at a retail store, but Uber lets you do just that.  And in some ways, it’s getting even more flexible with services like Uber Instant Pay that allow you to cash out your earnings at the end of a shift. Now drivers have on demand work and even on demand pay – what other job can offer that?

Clearly there are some unique benefits to driving for Uber, and that’s why there are millions of Uber drivers who do it. But as any one of those drivers can tell you, driving for Uber can be very frustrating at times too. Even Uber’s own numbers have shown that half of all drivers quit after just one year.  And since tech companies are known for cherry-picking data (Uber included), we can probably assume that things are even worse than that.  So why are all these drivers quitting?

Driving for Uber seems like the ultimate flexible job, the pay is decent, so why would people quit driving for Uber? We analyze some reasons why.

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