UberPOOL has been a tremendous pain point for drivers since the product’s launch a couple years ago. Picking up and dropping off passengers is the toughest part about this gig, and UberPOOL only made that worse. Uber also pays drivers less per mile and per minute on UberPOOL compared to UberX, so it sometimes feels like you’re doing more work for less money.
At times, it even seems like passengers don’t like UberPOOL, since they seem to moan and complain whenever they get matched with another rider and I want to yell “Dude, you called for an UberPOOL!”
For the most part though, I’ve stopped giving UberPOOL rides unless I’m on a Quest Bonus or using the destination filter, and I know a lot of experienced drivers feel the same way. We actually surveyed drivers here in Los Angeles, a major UberPOOL market, and 75% of them were dissatisfied with their UberPOOl experience, so it’s no surprise that there are some major improvements that can be made.
Today, Uber announced Chapter 4 of their 180 Days of Change initiative and it’s focused on improving the UberPOOL experience for drivers and riders and the changes will go live immediately in Uber’s 13 UberPOOL markets.
I think the changes are definitely a step in the right direction since they address higher earnings for POOL rides, but only time will tell if the other additions actually make drivers want to take UberPOOL rides.