It seems like these days, a lot of the novelty of ride-hailing is wearing off; or as I’ve put it on the podcast lately: too much of a good thing can be bad. But cities are fighting back and 2020 is gearing up to be the year of regulation for TNCs (Transportation Network Companies) like Uber and Lyft. Regulators are looking at everything from labor issues (AB5 in California) to congestion and increased taxation on ride-hail companies.
But one of the biggest stories we’ve seen from a policy point of view recently is what happened at LAX at the end of 2019. LAX is one of the largest airports in the country and they were the first to move ride-hail and taxi pick-ups completely offsite, which caused a lot of confusion, chaos and anger. Transportation is a polarizing topic and when you mess with it, you have to make sure you get it right. The LAX-it system that was created at LAX is running a lot smoother these days but the damage has been done. Ride-hail’s reputation at LAX has been tarnished as evidenced by numerous conversations with people here in Los Angeles (I was born and raised in LA) and on social media.