The idea behind Uber’s rating system sounds great on the surface. At the end of each ride, the driver gets to rate the passenger on a scale of 1 to 5 and then the passenger gets to rate the driver on a scale of 1 to 5. This system is obviously a lot better than the rating-less transactions of old between taxis and their customers.
I mean there’s a reason why most taxi drivers treat their customers like shit and it’s because there’s no accountability.
But Uber’s rating system seems to have solved all that – at least on the passenger side of things. Passengers are now able to freely rate their driver and if they had a driver who was rude, talking on the phone while driving or just an unsafe driver in general, they could rate them accordingly and let other passengers and even Uber know that this driver is not doing a good job.
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But as you may have discovered, there are a couple major problems with the current ratings system as it relates to drivers. [Read more…]