Harry here.  Most rides go off without a hitch, but with millions of trips per day, there are bound to be some unfortunate incidents.  Today, RSG contributor John Ince recaps this week’s viral video and shares his tips on what to do if/when the situation gets out of hand AND how to avoid it in the first place.

A video went viral this week in which a passenger, who apparently requested a ride to the emergency room at a local hospital, refused to get out of the car, despite the fact that the app indicated that they had arrived at their destination.  The female passenger wanted the male driver to take her to the entrance of the emergency room and he lost his cool in the face of her repeated insistence that he take her to what she considered her final destination.  An altercation ensued and things escalated quickly as she recorded a video of the incident.

Drivers and most everyone else on message boards and Facebook sided with the driver who laced the passenger with such choice lines as “Get out of my f—ing car” and “I’m looking at a f—ing moron”.  But if history is any guide here, the driver will likely be deactivated pending an investigation by Uber.  In any event, the driver’s afternoon was ruined.

We’ve all faced similar situations though, and they always result in needless hours of lost sleep and questioning whether this job is really worth all the hassle. Take a look and see what you think (WARNING: Explicit language!)

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