Today I’m sharing a guest post from my friend Sam who blogs at Financial Samurai. Sam is an ex-banker turned Uber driver and personal finance blogger based in San Francisco. A few months ago, Sam signed up to be an Uber driver and he’s been writing about it ever since.
If you want to read more of Sam’s stuff, his blog, Financial Samurai focuses on helping people achieve financial independence sooner, rather than later. You can subscribe to his e-mail feed here for all his latest posts.
Is it just me, or does it feel like Uber has us drivers by the balls sometimes? They’ve got this asymmetric rating system where if we get rated a 4 or lower, we’re basically one step closer to getting banished. Yet, passengers have no idea that probation begins when our rating hits 4.6. In most passengers minds, a 4 out of 5 is a good rating!
On the flip side, I’ve seen passengers still be able to request rides with ratings of 4.4 or lower. Talk about a double standard. We’ve all experienced passengers who make us wait, rap on our cars, or stink to high heaven. If only we could get these guys off the system.
I’ve contacted Uber via e-mail about their opaque system before, and all they’ve said, in a nutshell, is for drivers to provide the best customer service possible to keep our rating up. Thanks for nothing, guys! [Read more…]