As drivers, we’re in a great position to know exactly how to improve certain aspects of the Uber and Lyft apps. But which improvements would have the biggest impact on drivers? Today, RSG contributor Jay Cradeur shares his veteran’s opinion on which Lyft app improvements would make the biggest difference to drivers.
As drivers, we put in long hours behind the wheel to make a buck. We talk to people. We listen to their stories. We navigate through traffic, negotiate one-way streets and avoid construction sites. We gently deliver our passengers from their home to their office or to the airport. During all this time in the car, we are using several apps, all of which contribute to our ability to do the job well.
I do most of my driving for Lyft, as Lyft is the busier of the rideshare companies available in San Francisco. During the past month, I have been frustrated by some of the shortcomings of Lyft’s app.
Overall, I like the app. Truly, it is amazing how the app can find the closest passengers, sort them for me, and provide turn-by-turn directions. However, I feel there are 5 specific improvements Lyft could make which would propel their app to the top of the heap. Here we go.