Last week, Uber’s President of Ridesharing, Jeff Jones, sent out an important update to Uber drivers across the country. Uber has professed that 2017 will be ‘the year of the driver’ and Jones was hired five months ago to spearhead those efforts.
According to Jones’ letter, he’s been spending time listening to drivers, answering customer support questions and helping drivers at Greenlight Hubs. When I first read the letter, my initial impression was ‘so what?’. I’ve heard this spiel from Uber before, and nothing Jones said in his letter is news to me or drivers in general. What was even more worrisome, though, was what he didn’t bring up in his letter.