by on Leave a Comment

12 Things I’d Like to Tell My Uber and Lyft Passengers

Do you ever wish Uber or Lyft would create a public service announcement for passengers, letting them know what they should or shouldn’t do before requesting an Uber/Lyft ride? We had senior RSG contributor Jay Cradeur create a list (along with your suggestions!) of what all drivers wish passengers knew before getting into their cars. Do you agree? Let us know in the comments below!

While driving for Lyft and Uber can be very rewarding, there are certainly more than a few pain points that can cause great frustration.  Many of these frustrations involve our interactions with passengers.  Sometimes they just don’t seem to get it.  They don’t understand what it is like to be a driver.

Drive with Uber 1

I, and a few fellow drivers, have put together a list of 12 things we would like to tell our passengers.  These are things we would not normally tell a passenger because we want to maintain our high ratings and earn a tip.  Read along and see if you can relate to any of the suggestions below, which are presented in no particular order.

Find your next ride with FarePilot

FarePilot shows you hotspots to help you get more rides. Download it here.

[Read more…]

by on Leave a Comment

Uber is Ripping Off Frequent Riders and Here’s How to Avoid It

Drivers already know upfront pricing typically doesn’t work in our favor. But what is upfront pricing, or variations of it, looking like for passengers? We had frequent traveler and senior RSG contributor Will Preston analyze how Uber charges different passengers and whether more frequent Uber-users are charged more than their less-frequent counterparts. Here’s what we found – let us know if you’ve seen something similar in the comments!

Uber appears to have the opposite of a rewards program. That is, it appears the more you use Uber as a passenger, the more they’re going to charge you per mile. We know Uber said they were going to experiment on charging different customers different rate, based on a variety of unpublished factors. My current belief is the more you use the service in a way that suggests you can afford more, the more they will charge you.

Drivers already know upfront pricing typically doesn't work in our favor. But what is upfront pricing, or variations of it, looking like for passengers? We had frequent traveler and senior RSG contributor Will Preston analyze how Uber charges different passengers and whether more frequent Uber-users are charged more than their less-frequent counterparts.

[Read more…]

by on 24 Comments

Is Driving For Uber and Lyft Safe?

Harry here.  It seems like there’s no shortage of scary stories in the news about safety issues for Uber drivers.  Today, RSG senior contributor John Ince takes a look at just how safe being a rideshare driver can be and what drivers should do to be prepared just in case.

By now most drivers have heard about the Taco Bell executive who attacked his Uber driver in a now infamous Youtube clip.  But in case you missed that one, the Taxicab, Limousine & Paratransit Association (TLPA) has created the website, Who’s Driving You?  

It’s obviously biased, but it paints a pretty damaging image of safety with a long list of frightening incidents.  Whenever Uber or Lyft are pressed on the safety issue, they reflexively respond with a refrain that goes something like, the number of such incidents is very small in comparison to the millions of rides given every day. 

But as the ridesharing platforms grow, they’re also expanding into socioeconomic sectors and regions that are prone to higher crime rates.  In addition, Uber’s decision to test out cash payments in Colorado has raised concerns among many drivers.  Due to all of this, many drivers rightly wonder whether this gig is really as safe as Uber and Lyft want us to think it is.

What do you think about the safety of Uber and Lyft? Has driving become more or less safe? What concerns you (as a driver and/or as a passenger)?

[Read more…]

by on 233 Comments

Uber’s Upfront Pricing is Secretly Overcharging Passengers Without Paying Drivers

Harry here.  One of our goals has always been to bring more transparency to the rideshare industry.  Today, senior RSG contributor Christian Perea takes a look at Uber’s new Upfront pricing system.

Over the past few weeks, we have been receiving emails that Uber’s “Upfront” fares have been overcharging passengers without paying drivers the difference.  In some instances, passengers are getting charged double the actual time and distance for a normal ride, yet drivers are receiving only about half of the amount the passenger pays while Uber is pocketing the difference.

Update 11/29/2016: Lyft in no surprise, has announced that they will launch their own version of upfront pricing as well.

If you’re not familiar with the move to upfront fares, Uber detailed it in a blog post a few months ago.  Basically, passengers in major markets are now required to enter a destination, and the fare they’re quoted is a guaranteed price for that ride.  On surge rides, there is small text that says ‘fares are increased due to higher demand’ instead of passengers having to type in the surge amount like they used to.

Examples of Uber “Skimming Off The Top” of Upfront Fares

Initially, I thought most of these rides were a result of rare occurrences with the Upfront pricing algorithm, so I decided to test it out for myself. It turned out that on the first ride I took, I found a small discrepancy.

I have included four of the most obvious examples below. Feel free to contribute with your screenshots by e-mailing us or leaving a comment below.

Example 1: My “Test” Ride

Upfront Fares

Frey was visibly upset about this.

[Read more…]