Harry here. Navigation is one of those things that I think a lot of drivers take for granted. I get e-mails all the time from drivers telling me that they are courteous, offer extras, make conversation, etc and they can’t figure out why their ratings are so low.
Today, RSG Senior Contributor Scott Van Maldegiam answers that question and gives us all the tips he’s learned about navigation in his time as a driver.
Navigation: other than having a properly working vehicle, it is the most important aspect of our business. We have to figure out how to get to the pickup point and deliver the rider(s) in the quickest way possible.
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And unless you know how to do that, no amount of water, mints, candy or personality will stop the rider from giving you a bad rating. Bad navigation is actually the single biggest reason for bad ratings. [Read more…]