Although I enjoy writing articles and recording podcasts, I’ve also been doing a ton of work on Youtube lately. So today’s post is actually a video blog and it has to do with drivers’ ratings. We all know that the Uber ratings system can be unfair at times and passengers don’t always understand how it works. But at the end of the day, you still have to play by Uber’s rules.
My biggest beef with the Uber ratings system is that there isn’t a lot of feedback given to drivers. You could drop from a 4.9 to a 4.8 and not even know what you did wrong. Lately, Uber has been sending out weekly summaries and letting drivers know how to improve their rating. You may have seen Uber telling you that you need to improve your city knowledge, professionalism or service and wondered what the hell does that mean?
Well after speaking to several drivers and comparing feedback, it appears that these are all randomly/computer generated and have nothing to do with the actual feedback that riders are leaving. Here’s a great example from RSG reader Kenneth who achieved all 5 star ratings last week yet he was still instructed by Uber to improve his professionalism.