Since Uber launched tipping, we’ve gotten several e-mails and reports from drivers claiming that Uber is stealing tips. Some drivers emailed me saying their app glitched and the tip disappeared, some told me their passengers tipped them through the app but the driver never received it, and some just don’t trust Uber.
They’re all valid questions and concerns though, so we asked senior RSG contributor Will Preston to take a look at whether or not Uber is stealing tips from drivers.
There are several stories in the Uber forums of drivers that feel that Uber is “stealing” their tips. While anything is possible, I decided to do an experiment to really test and see if Uber is actually stealing tips. If true, I would catch Uber in the act almost immediately – or not. Here’s what I did and how it turned out.