Although I enjoy writing articles and recording podcasts, I’ve also been doing a ton of work on Youtube lately. So today’s post is actually a video blog and it has to do with drivers’ ratings. We all know that the Uber ratings system can be unfair at times and passengers don’t always understand how it works. But at the end of the day, you still have to play by Uber’s rules.
My biggest beef with the Uber ratings system is that there isn’t a lot of feedback given to drivers. You could drop from a 4.9 to a 4.8 and not even know what you did wrong. Lately, Uber has been sending out weekly summaries and letting drivers know how to improve their rating. You may have seen Uber telling you that you need to improve your city knowledge, professionalism or service and wondered what the hell does that mean?
Well after speaking to several drivers and comparing feedback, it appears that these are all randomly/computer generated and have nothing to do with the actual feedback that riders are leaving. Here’s a great example from RSG reader Kenneth who achieved all 5 star ratings last week yet he was still instructed by Uber to improve his professionalism.
One of the best methods of research into the Uber ratings system for me has been to take rides as a passenger (It helps that I have a few free ride credits saved up too). Obviously I have given lots of rides as a driver but the lack of feedback is a problem that you can’t really solve by being a driver. You have to go undercover and be a passenger.
I have actually done a couple hundred rides now as a passenger and the one thing I see over and over from drivers (new and experienced ones) is that many struggle with navigation. Everything from having your phone mounted (which is a huge red flag IMO if it’s in a driver’s lap) to just not knowing the top ten landmarks in your city. Navigation is very important to riders and if you haven’t realized that by now, this video is going to be immensely helpful to you:
(Click here to view this video on Youtube)
If you’re looking for more tips, tricks and information beyond what you get every day on the blog and podcast, I definitely recommend that you head over and subscribe to our Youtube channel. I actually release two videos every single week (on Tuesdays and Thursdays) and I’ll even post an update on what’s going on with my life personally once in a while (if you care).
I like producing Youtube videos because it allows me to be very interactive with my audience. We have thousands of subscribers on the Youtube channel and there is a lot of great discussion and information being shared over there.
The videos allow me to answer reader questions and cover topics in a quick and effective manner. Not every subject will make for a great 2,000 word guest post but on the Youtube channel, you’ll find videos that are in the 3-10 minute range and pack a lot of information into a short amount of time.
They’re actually great to watch in-between rides or when you’re bored. Here are just a view of the top videos we’ve released:
Drivers, what type of topics would you like to see me cover on the Youtube channel? Do you like reading articles on the blog, listening to the podcast, or watching videos on Youtube? Let us know in the comments below! And don’t forget to subscribe by clicking here.
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-Harry @ RSG