Harry here. In case you missed it, I’ve been gone for a week hiking Machu Picchu and without internet. I’ll be back in a couple days but today, RSG contributor, Christian Perea, picks up the slack while I’ve been gone. I heard about this issue as I was leaving and Christian spent the week researching what happened, talking to drivers and figuring out what went down.
On September 17th and 18th, a large group of UberX drivers in Los Angeles and the Bay Area attempted to log into their Uber app only to find out that they were no longer Uber drivers. Drivers reported having not received any information prior to being deactivated and the resulting loss of wages for drivers affected their ability to make ends meet. Further more, the resulting surge pricing while Uber “wait-listed” its drivers, gouged passengers in need of a ride.
Drivers in Los Angeles also learned that Uber had decided to close its local offices the following day preventing them from getting the answers they needed to get back on the road.
Upon contacting Uber, the drivers were eventually informed that they had been “wait-listed” for 24 hours due to having a high cancellation rate, even though many had not been notified or warned. During this whole process, drivers were still unsure whether or not they were even going to be able to drive again.