Transcript

RSG023: Using Teamwork to Increase Your Rideshare Earnings (Transcript)

By August 3, 2015November 5th, 20164 Comments

Contents:

45 min read

    45 min read

    This is a transcript of Episode 23: Using Teamwork to Increase Your Rideshare Earnings. You can find show notes, comments and more by clicking here.  You can also listen to the podcast in iTunes, Stitcher or wherever you get your podcasts.

    Narrator: Welcome to the Rideshare Podcast. The site that’s dedicated to helping drivers earn more money by working smarter not harder. So whether you drive Lyft, Uber, Sidecar or anything in between, we’ve got you covered. And now here’s your host, Harry Campbell.

    doordash

    Harry: Hey, what’s up everybody. Welcome to another episode of the Rideshare Guide podcast. We are all the way up to episode number 23, using teamwork to increase your earning. So I’m really excited for today’s interview, and we’re going to interview a really interesting driver who’s got a really cool story about what they’re doing over in Cincinnati to help each other out. So it’s kind of a cool inspirational story of teamwork, and also something that you guys will be able to easily replicate if you’re up for the challenge. So but first I want to give a few words of thanks. Thanks to everyone who’s been leaving iTunes reviews, I really appreciate it.

    And these obviously helped the show out big time, because it helps me rank higher in iTunes, that way more people can discover the show. And also when I try to land some big name guests, maybe a CEO or two here and there, they’ll hop on iTunes, and see that I have a bunch of five start reviews, and that usually motivates them or inspires them or shows them that I’m somewhat legit, and then maybe they’ll come on the podcast. So I’m definitely looking at landing some high profile guests or somewhat high profile in the future. So to everyone who’s left an iTunes review, bug thanks. I’m going to read out a few names Christopher James Knight, Geisha Waikiki, my home group, MJO329, and Bob Wayne Scott. Thank you guys so much, we’ve been really killing it in the five star reviews department, and I’m actually going to read one of the reviews really quickly from Geisha Waikiki. She left this over in July.

    So she says, “For a 50 plus driver starting in Honolulu, you’ve helped me become aware of the pluses and minuses of driving to supplement my retirement income. Honolulu is a new market with new challenged for me, and your tips have helped me to my new second part time career. Mahalo, Mahalo plenty from Aloha land.” So the reason why I share that review with you guys is because selfishly I really like reading reviews like this. As you guys know obviously, this is my full time job now running this blog and podcast, and I do need to support myself which is why we have awesome advertisers, and things like that, but at the same time I also really enjoy doing this, and selfishly when I read things like that or get emails from people who are very appreciative it makes me feel good, and really inspires me to continue working hard, and keep providing you guys with lots of information. So selfishly I like reading reviews like that, and I’m also open to constructive criticism as you guys know, so if you have any of that, that’s all good too.

    So the other people I want to thank are actually a lot of you listeners, because I actually promote your mechanic which was one of my main advertising partners a lot on the podcast. Because I think they’re great company, and obviously they’re one of my advertisers too, but last month I actually booked for them over a 170 appointments. Which is pretty amazing, which is a pretty huge number, and I think that a lot of them come from the podcast listeners from a lot of you guys who are listening. So if you went out, and booked an appointment with your mechanic, I definitely appreciate that, because obviously I get a commission on every person that I send over there after they book their first appointment, and you’ll actually get your first oil change for 20 bucks at your home or business. So they’re really good. With the code RSG15, and I’ll leave a link in the show notes, you guys can check it out.

    But they’re really cool company, and I actually have used them myself all the time, and the feedback about them has been great. Kind of like the Uber mechanic, so thank you guys. everyone who has used them, definitely appreciate it, helps me continue doing high quality podcasts, and although I don’t do a ton of editing, I don’t know if you guys have noticed, but don’t do a lot of editing on the podcast, but I do try to keep them really high quality, really impactful interviews, and insightful. So hopefully the quality makes up for the lack of fancy sounds, and bells and whistles.

    But other than that, I just wanted to say a quick hello to all of you guys, you know summer is officially here, and personally I actually just celebrated my one year anniversary with my wife a few weeks ago. So if you guys follow me on Facebook, I post personal pictures, and stuff like that once in a while. I think I posted a picture of my wife and I over at the Adam’s in-house which a place up in Malibu where we got married last year, and for some reason pictures of my wife, and I always seem to get a ton of likes.I think we had like a 150 likes or something like that of my photo. And I’m assuming probably because my wife was in there, I don’t think it was because of me.

    But what we did was actually pretty cool, since we got married at this it’s kind of a museum, and it has grounds for getting married. You can get married there on Saturdays, and Sundays in the summers, so that’s actually where we got married.last year. But since it’s open to the public, and it’s a government historical landmark, you can actually go there whenever you want. so we were able to go back this year, so our wedding was last summer on a Saturday. So if you guys had been with this podcast from the start, I know I gave you some updates on my wedding about a year ago, and guess what? A year later, still going strong, one year anniversary. So we actually went back to where we got married, and we celebrated with a little picnic.

    So it was really cool, and believe it or not there was another wedding going on at the same time, so we kind of did hang out, and watched the guests trickle in while we were picnicking. and pretty funny, actually two of my friends ended up showing up to this wedding who attended our wedding last year, so we stopped and said hello. that was kind of a neat coincidence. But other than that, that’s kind of what’s been going on with my personal life. I won’t bore you guys with too many details. And today’s podcast interview is going to be pretty cool. I’m definitely, Andrew reached out to me a while ago, and pitched me this idea, and I thought it would make for a great podcast. You guys can definitely learn a lot.

    Basically about this group of Cincinnati drivers who kind of took it upon themselves to do something. Think out of the box, use some communication tools, and teamwork to basically increase their earnings. So it ends up there’s a lot of other uses too that just go beyond helping them making more money. So obviously, a big facet of my site is helping you guys work smarter and not harder. And this tool we’re going to talk about definitely helps with that, but there’s also some really cool benefits as far as community, and kind of just getting to know your fellow drivers which I think is really awesome. Because we all at times can feel kind of lonely out there, and I think this tool, and this podcast interview is definitely going to help you out with that if you’re interested. so if you guys have any questions this episode, and show notes can be found at the RidshareGuide.com.Episode23. And definitely make sure you stay tuned to the end. Because actually Andrew was one of the first students of our video course. MaximumRideSharingProfits.com, and he’s going to tell us a little bit about his experience at the end of the interview just the couple quick minutes. So just give a little feedback on that, so if you guys are interested in hearing a little bit more about his experience after the interview is over, definitely stay tuned. So without further ado, let’s hear from Andrew. Hey Andrew, how are you doing today?

    Andrew: I’m doing great Harry. How are you doing today?

    Harry: I’m doing well, looking outside of my office at Newport Beach, and it’s a beautiful day. so no complaints.

    Andrew: Excellent.

    Harry: So why don’t you tell my audience a little bit about who you are, and how we met, and kind of things like that?

    Andrew: Sure. So I’m an Uber and Lyft driver here in Cincinnati, Ohio, and I’m also working for a restaurant in Florence, Kentucky which is about 20 minutes away from downtown Cincinnati, and I’m a student online. And we met basically through the Maximum Ride Sharing Profits webinar. I kind of stepped in and moderated, and then I think we made some contact after that, and we got a few ideas together, and it kind of brought us to today.

    Harry: Yeah, definitely. So you’ve got a lot going on obviously, and kind of one of the reasons why I wanted to bring you on. Because you and I guess a few fellow drivers are doing some pretty cool stuff using, I guess for me I guess it’s a new technology, because I’ve never heard about this until you mentioned it to me. So why don’t you tell us a little bit about what you guys are doing over there in Cincinnati?

    Andrew: Sure. So about three months ago in Cincinnati, a fellow driver was messing with me and he wanted to start Zello which I’ve never really heard of before, and I essentially wanted to get information on using it. So I kind of said, “Okay, let’s hop on this.” And really we started just us two communicating, we were search was where passengers. It really helped both of us to team up, and then he wanted to take it a step further, and we’ve launched a whole group in Cincinnati basically with Uber drivers using Zello to communicate all kinds of information throughout the city.

    Harry: Very cool. why don’t we take one quick step back, and maybe you can tell us a little bit what Zello is? Because I’m sure for a lot of people it’s probably the first time they’ve heard of it, and they probably have no idea what we’re talking about.

    Andrew: Sure. Zello is a walkie talkie app for Android and iPhone. Essentially as a push to talk kind of app, you find contacts through other phone numbers or you can create a channel for drivers in our case, and kind of kind them towards the channel. And it has a whole hierarchy structure of administrators, moderators, trusted users that everyone can hear. And then if somebody new wants to join, and you want to kind set. Then if somebody that you need in your community that person is untrusted, you can get it approved by moderators.

    Harry: Interesting. I mean one of the things that stuck out to me when I was kind of playing around with it, that it did kind of see like all of these unwritten rules of forums Zello seems to have done a good job of taking that into account. They don’t want someone who’s brand new to come on and start spamming everyone. I think your first few messages have to be approved or are you even allowed to talk at first I think.

    Andrew: You’re allowed to talk at first. But only moderators and administrators can hear you.

    Harry: Got you, got you. so that’s kind of you make sure your first few messages aren’t too spammy or just don’t suck I guess in general.

    Andrew: Yeah, exactly.

    Harry: Yeah. cool. so before we get into a little bit about how you’re using it. Can you tell me how you guys, you mentioned that you and another driver got it set up, and it sounds like. . .how did you guys meet? And how did you guys get this group going? How did you bring it to the point today where you have active members and things like that?

    Andrew: Sure. So we actually met during that same webinar that I moderated.

    Harry: Oh, really?

    Andrew: Yeah. The driver he’s primarily an Uber driver, but he comes down in the weekends to Cincinnati, and so he messaged me and we’ve been talking for at least a couple of months. Just exchanging information through Facebook, and then he approached me, and kind of pitched me this idea of doing a walkie talkie app which I’ve never really done before. And then it was very interesting. We got started with that, and it became effective. It’s kind of nice too, it feels like you have somebody else out there with you on the road, because as too many drivers know, you kind of feel alone sometimes, because you don’t technically have coworkers.

    Harry: Yeah.

    Andrew: Out there, so that is a really nice way to communicate with someone who’s sitting on the same thing that you are.

    Harry: Yeah, definitely. You know one thing that I found that is obviously a lot of people like, Facebook groups, but the Facebook groups aren’t quite as good of resources for real time chat and real time interaction. And I mean sometimes you’ll see people posting “Hey, how’s it looking out there tonight?” In a local Facebook group, but really that’s not something that everybody is checking, and everyone is getting notifications. That’s kind of I feel like the big difference between Zello, and these Facebook groups and another chat kind of walkie talkie app is called Voxer. so Voxer and Zello are kind of the two big walkie talkie apps, and I mean I guess they kind of arose, or they’re being used right now by drivers to fill this need is that what you’d say.

    Andrew: Yes, absolutely.

    Harry: Okay, cool. And so why don’t we talk a little bit about, so we kind of understand what these apps are, what Zello is. so why don’t you tell us a little bit about how you guys are using it, and how it’s helping?

    Andrew: Sure. So originally when it was just us two using Zello, we primarily communicated just where search was. Because we teamed up, if it was I’d say if I was taking a ride 15 minutes before closing time, and it was only a five minute ride, he’d communicate with me that “Hey, downtown area is starting to surge a little bit, maybe you want to get over here.” Other use was traffic that we ran into traffic which we often deal with in Cincinnati with construction and all. So that’s kind of how we started off using it.

    Harry: Okay. Yeah, I mean I think you know one of the things that I was wondering about too is I mean how did the logistics of it all work? Let’s say you’re out there, and you’re on the road, how are you communicating? I mean obviously you have passengers in the car, I’m assuming you’re not communicating on Zello while you have a passenger in the car, but is it once you get off? Or how does that all work?

    Andrew: Yes. Once we’re not on a ride, we’ll fire the app back up. But a great thing about Zello is it automatically puts you as busy if you turn the volume all the way down, and that communicates to the other drivers on the channel that “Hey, I’m on a ride right now. When I go back available then we can talk.” And if it’s something really important while I’m on a ride it’ll send the message anyways, and I’ll get a missed messages request from Zello. And then I’ll go check it that way if they need me.

    Harry: Got you, very cool. Yeah, and I mean obviously kind of an obvious use of these walkie talkie apps like Zello are basically like you said right, kind of the heads up on things like search, where rides are coming from? Where are the increase demand is? And I mean one interesting thing that you said was traffic, because as everyone knows there’s Google Maps, and Ways, and Apple Maps, and all of these different mapping functions, and they have traffic built in to it, but I mean they’re not really super refined. I mean everyone is always complaining about Maps, and navigation, and obviously it’s a huge issue. And I feel kind of knowing these instantaneous traffic alerts and things like that from fellow drivers is pretty useful. And I mean it’s something that taxi drivers, and big rate drivers have been using forever, right?

    Andrew: Yes, correct. I found that Google Maps that they will let you know that here’s traffic, and of course your route will turn red. But it doesn’t necessarily get you around it. So not only do we communicate where the traffic is, especially for some newer drivers will communicate an alternate route that worked for us.

    Harry: Yeah, so I mean what do you think is kind of…what do you see as like maybe the top benefit of getting this set up?

    Andrew: I’d say the top benefit is being on especially during slow times. Because you have eyes and ears in the city that you didn’t have before when you were out there alone. So for instance we had it was the music festival, I think it was about three or four weeks ago here at Cincinnati, huge crowd, and we had basically eyes and ears all over all of the points that look over the festival. There’s actually a parking garage here in Cincinnati that looks over the bridge, and we had a guy right in the Uber pickup zone offline telling us like, “Hey, the concert is getting out right now.” So really just being able to find right, and communicating that information helps earnings which is really the cooler purpose of doing this.

    Harry: Yeah, definitely. And I mean that’s actually a good point, because I mean obviously with things like big events like concerts, and when you don’t know when things are getting lead out, and you can’t be everywhere at once. I could imagine kind of having a little spy on the inside is very useful or over by the parking lot, or wherever they’re sitting. It could definitely help you out big time, right?

    Andrew: Yes, absolutely.

    Harry: And I mean one of the things that I really liked about this strategy, when you were telling me about it is that you know not every driver is ever. I mean there’s never going to be a point where every single driver on the road is doing this, because it’s really kind of rewards those drivers who are willing to put in the extra effort, and go above and beyond. So I mean I’m wondering is it a lot of extra effort? I mean it seems like it is. I think I know the answer to the question, but is it worth it to go through all this trouble to get it set up?

    Andrew: Absolutely. the set up is really will take more than an hour, and the earnings increase that we’ve seen here in Cincinnati is actually by communicating the information back to [??]. Just absolutely worth the small time investment.

    Harry: Yeah, And I mean I think that obviously the cool thing too that I kind of noticed this past week, when I was peeking in on a couple of the Zello and Voxer groups is that it’s also beyond the money too. Kind of what you touched on earlier a lot of drivers are out there, and they feel alone, and they don’t have anyone else that they can talk to, and these walkie talkie apps really allow you to kind of communicate in real time quick messages, quick verse. And it feels like you’re working with other people, I really like that aspect of it.

    Andrew: Yes, same here. Creating [SP] among drivers here at Cincinnati which has been excellent. I mean when I started to sell it on, we actually coordinate just going out, the use of each other, and chatting a bit more, and that’s been really cool experience for all of us.

    Harry: Yeah definitely. And I mean I noticed that I’m sure that at times you guys talk about none when things are slow, you talk about non-rideshare stuff and regular lives or it’s just all rideshare, all of the time?

    Andrew: We talk about our regular lives a bit. Yeah.

    Harry: But most of the time it’s kind of business first, and helping each other out?

    Andrew: True, that’s what we are looking to do. We’re trying to keep it more towards the business side, because I feel like if we socialize outside of it too much, especially if you’re blocking up the channel, and somebody has really important information to share, that may not be as helpful.

    Harry: Yeah, I know that’s true. I think that makes a lot of good sense. Have you guys had to, I’m curious to how you handle the logistics of things. So how does it set up in your group? I mean how many people do you have? How many people do you have coming in and out? What if people just stop talking? What if people are talking too much? How do you kind of handle all those types of forum type of issues that might come up?

    Andrew: Sure. so our setup right now, we haven’t had more than I’d say 20 people that are available in the channel at a time. Which is I think about as big as we’d want a single channel. And we also have a split channel for some of the core drivers and moderators which you know if the other channel gets too busy, we’re able to communicate with each other. But one issue that we really had to set it is it can be hard to moderate when people are getting really chatty just because it’s hard to push into it if people are cussing back and forth, and you don’t catch the push to talk button on time there. That conversation goes on infinitely essentially.

    Harry: Oh interesting. so that’s how it works, so if you don’t get in on time, and they just keep going back and forth you can’t interject into the conversation.

    Andrew: Sure. Yeah, it becomes very difficult to do so.

    Harry: Okay, so it seems like obviously you don’t want too many people in this group, but you obviously don’t want too few, or do you think that there’s really no minimum that’s just kind of you don’t want more than 20 people or so?

    Andrew: Right. I don’t think that there’s a minimum to the channel, but more than 20 people especially if everybody is not on rides, and active I think that would be a little bit too much. Kind of going off of that we’re talking about splitting up the channels into teams to where we have the people, something called a We channel as administrators, and as a top level users, and then having some low level, low experienced users on there. And then newer drivers will have, you know we’re thinking about three channels in the future, because we’re getting some momentum here

    Harry: Yeah. No that makes a lot of sense, I mean I’m kind of picturing a tree right now with maybe one channel at the top, the branches down to two channels below. And that way you can kind of have people at the top disseminate information down below, and kind of communicate through that top level channel. And then also you have this same conversations going on below I’m not sure if that’s how you guys are looking at setting it up, but I think it’s definitely interesting to hear how it’s working.

    Andrew: Yeah. That’s exactly what we’re looking at. And actually we’re trying to do and Uber hall today on that to get ready for this next week, because I personally wasn’t around for the Cincinnati all star weekend which is a very driver heavy busy time for us, but I heard that there are issues. we’ll work today to check that out, and I can follow up with you to see how it worked for us.

    Harry: Cool. Yeah, and I mean the coolest thing about what you guys are all doing is that you really took the initiative on your own and set this up. Obviously this isn’t Uber sponsored, this isn’t Lyft sponsored. So I mean, maybe you can speak a little bit to the motivation, what motivated you to set this all up? Because you’re obviously very passionate about it. I mean you wanted to succeed, and kind of like what you told me just right now, you noticed that they’re having problems, and you’re going to be working on it to fix it, right?

    Andrew: Right. Yeah, the other drivers have same as [inaudible 00:23:28], and we’re always looking to push the envelope, and someway it lifted us. Especially looking at it from a perspective of business owners. We know we always want to do better, and Zello was another outlet for us to do better, and now we’re looking at doing better on Zello. And it’s really just the motivation of improvement that drives us to do this.

    Harry: Yeah. Yeah, and I mean I think that what I’m always telling people is that especially now I mean there’s no denying that there’s more drivers coming on, and there’s a lot of good things still about driving, but there’s a lot of things that has changed over time. And that if you expect to just be able to do the same thing day in and day out for the next five years, not go outside of your comfort zone, you’re probably going to be sorely disappointed, especially in this industry. And I think this is like a great example of just something small that you an do that has like a nice monetary benefit, but I mean there’s also a lot of ancillary benefits too. Maybe one thing that I noticed in the channel is that sometimes you just need to vent, right? I mean how many times have you been at your day job or other job, and you need to go up to your coworker, and tell them if something bad or something good happened, and just kind of let it out. What do you think about that?

    Andrew: Yeah, that’s been a great outlet to vent. Especially when we have riders that are pretty unruly, and we get the classic is going to fit five, and you’re a four passenger UberX cars that [inaudible 00:25:04], they’ve been about that, and if we have issues with like surge wasn’t showing up in Cincinnati for a long time, there was tons and tons of venting about that. And it feels nice to get that out, and to have people who are in your shoes as well, who understand what’s going on, because friends that have been venting about surge not showing up to one of my roommates, they may not understand that as well. The work of drivers that really get it.

    Harry: They actually might be happy about that, because they’re probably passengers.

    Andrew: Yeah, exactly.

    Harry: Interesting. Obviously, I try to keep things in a really positive way, and stay positive, and figure out things at work, but at the same time it’s not natural to keep things bottled up, and you have emotions going through your head. And obviously there’s going to be rides that upset you or situations you’re stuck in traffic, and you just want to let someone know, and it feels good to let that out. And then you can move on instead of kind of bottling it up, and that’s kind of why I really like this channel. It’s kind of like a small ancillary benefit I’d say.

    Andrew: Yeah, absolutely.

    Harry: And one thing you mentioned too about sometimes you might have a bad passenger, and I mean I’m not sure obviously it kind of depends on how big a city is. But do you guys give each other heads up on maybe bad passengers or bad areas or places or people to avoid?

    Andrew: Yes, we actually do. Especially the [inaudible 00:26:35] drivers there’s a passenger who always comes extremely intoxicating will not say something other than alcohol. Very, very displeased with any kind of service, I mean you can give 50 star service to this lady, and still very displeased, and cut out. We ask them for fair reviews of that, in order to look out for her, for others as well. It’s in general, like college areas if we’re getting too rowdy, and we have some bad passengers from a certain area [inaudible 00:27:16]. So you may want to avoid rides. So it’s kind of cool.

    Harry: Yeah. I think I probably won’t work in every city, in a city like LA I can imagine that you probably won’t be seeing the same passenger even a small group of drivers might not have a chance to see the same passenger, but I think in maybe a small to midsize market, you can definitely those kinds of heads up notices will definitely help out avoid this passenger or something like that, right?

    Andrew: Yeah, absolutely.

    Harry: Cool. And before we move on, one thing that I want to touch on really briefly just the community aspect of the Zello groups. I think one thing that’s really underrated is people that are righter drivers like we talked about they’re out there on their own, and sometimes it’s just really nice to have a community. And obviously I try to foster a community online on my site, on my Facebook page, and I don’t really have anything quite like this, not yet at least, maybe someday. But you know one of the things that I think is really cool is just the community aspect. You guys mentioned that you guys hang out, you guys are kind of like this little group, and I don’t know if you guys would say that you’re best friends. But it seems like you guys are pretty tight nit, and you guys all enjoy talking to each other, right?

    Andrew: Yes, absolutely. It really helped to build to be friends, especially ones that they [inaudible 00:28:41], and don’t necessarily feel [inaudible 00:28:44]. It’s been a personal thing for me, on the weekends all of my friends are out there on social things, so it’s kind of cool to sit down take a dinner break, and talk to some like-minded of people that met through driving here.

    Harry: Interesting. And so do you find they have a lot of interests in common with the people in your Zello group?

    Andrew: Yes. Yes, absolutely. A few of us are kind into going to shooting range, so I was able to connect to a couple of drivers, and like on Monday we went up to the shooting range, and did that, and talked about what was going on. And then I met a few musicians which is s big thing for me, so we’d talk about great music, and sit there and listen a little bit to [inaudible 00:29:36], so it’s very easy to find people with common interests through doing this. I mean I used to do, just get out and be social, and maybe ask some questions that aren’t too personal, but you can ask things that are not rideshare related to get to know these people.

    Harry: Yeah. It’s definitely really cool, because I know for me personally I’ve worked online for the past few years, and there are a lot of people, and especially now, sometimes my wife makes fun of me because I have a lot of online friends who I’ve never met in person. A lot of readers who are always emailing me, and I have very good relationships with. A lot of readers who are either on Facebook are always getting me on email of Twitter or whatever, and I’m very comfortable talking to them, and we talk about a lot of different stuff, but I’ve never met any of them in person. And it’s really cool though when you do finally meet someone like that in person, someone who you feel like you know really well, but only through online. And I think that’s just kind of a cool feeling to meet these people to.

    Andrew: Yeah. Yes, definitely. we were in a situation with our Facebook page, and there were people that I chatted with back and forth on Facebook, and on Zello we actually took the initiative to meet up. So it’s nice to take that next step, and be able to get personal with your quote on quote coworkers.

    Harry: Yeah, definitely. So I’ve actually mentioned it a couple of times, and even gotten confused on it a couple of times. But the other app that does something similar is called Voxer, so are you familiar with that app? Have you compares Zello and Voxer? Because I know there are a few other of these similar groups, one that I been kind of hanging out, and observing in San Francisco for a bunch of Lyft drivers. and they use Voxer. So I’m curious to know if you’ve heard any feedback about the two? If you have any recommendations, what you prefer?

    Andrew: I’ve downloaded Voxer earlier this week to test it out, and I would say that the functionality is pretty similar. I don’t feel like it’s as maybe easy to create channels, because it’s not very detail oriented. You create a group message, and I think that makes it maybe a little bit harder to find a group for your people who want to join it. Another thing about the two, I was kind of turned off by Voxer, honestly, when I downloaded it because of the in-app purchases subtext, where Zello is completely free. Obviously the functionality is pretty much the same, just I guess it’s personal choice of the GUI, and platform that you’re looking for.

    Harry: Yeah, I think that’s kind of what I found, so I definitely wouldn’t recommend one over the other. But I do think there’s some small differences, they both kind of serve a very similar purpose, and either one will work really well. If listeners out there want to go, and get this set up, so which is actually the perfect lead into my next question. If some readers or some listeners out there want to get this set up, what kind of advice do you have for them. Let’s say I’m a listener, I’m just hearing about Zello and Voxer for the first time, what should be the first step I should take if I want to go get this thing started?

    Andrew: I would say find a group that connects drivers from your city, so I know that a lot of cities at least mid to large sized markets will have a Facebook group that you can find people off of. If not, there are other national networks that you can use, but I’d say when you’re starting a channel you need to find a couple of people that you’ve kind of vetted, and that you trust to start this. Because you want to make sure that you’re pulling in a lot of like minded people, at least to start the core of your group, and then look to expand it. What I encourage everyone to get started, start a conversation in your city, see if people are interested in it, and just try it. I mean it definitely can’t hurt to build a community in your city.

    Harry: Yeah, I mean you summed it up best just try it. Because it really is a low risk investment of your time, and I mean it won’t even cost you anything, it’s just a little bit of your time, and I mean I can imagine just one meeting up one time with your local drivers would pay for itself or getting one good tip, and that kind of makes it all worth it. So the thing I really liked about this is that it serves a business purpose because it actually does help you, but it also have so many of these other cool benefits like being able to be involved in this community, and kind of join up with people. So I really like that aspect of it.

    Andrew: Yes, absolutely.

    Harry: And you mentioned Facebook group, I actually have a list I’ve been compiling of every Facebook group that I could fine,, and I have it sorted by city, so I’ll leave a link to that in the show notes if people want to go and find their city or region, and I also have all the general groups too. And if your group isn’t listed there, you can also add it. So that’s a good resource, or of course you can just go to Facebook, and type in Cincinnati Uber drivers, and I’m sure something will pop up, right?

    Andrew: Yes, that’s correct.

    Harry: Yeah. So I think the last thing that I kind of want to touch on, you did a really good job of telling us how we can get this set up, and how they can get it started. What are downsides or what are the challenges, because I mean we’ve kind of covered everything that’s good about this. Are there any problems you run in to, or what would you say along those lines?

    Andrew: I’d say a big issue, I’ve run into a couple of issues in the past week. We’ve noticed that when there are more people giving information or getting information, then giving information which when we started the group the purpose was everybody helps everybody. And then also, we’ve had some people, I think they’re actually taxi drivers here in Cincinnati coming in, and trying to troll the channel. . .

    Harry: Oh really?

    Andrew: We had some really, really weird things from the moderators side.

    Harry: Okay.

    Andrew: But other than that, I haven’t seen really any issues with it.

    Harry: Got you. Yeah, and I mean kind of a nice thing about it seems like a lot of these groups get started on Facebook, so you can kind of associate someone’s name with their profile picture, and that’s why I like kind of starting it out on a Facebook group, and getting to know people a little there. And then you say, “Hey, all right let’s start this Voxer. Let’s start this Zello channel.” And then you can kind of do a little bit of quick vetting that way too.

    Andrew: Yes, absolutely. Another quick tip, so when somebody joins your channel, you always want to talk to them from a moderator side first. Ask them basically the key questions, introduce yourself? Have you been driving a Uber or a Lyft, or whatever the case is? And for how long? This kind of get a feel for them before you add them into the pool of your general channel.

    Harry: Definitely, that make sense. So what do you think Uber and Lyft would say about these channels? I’m curious to hear, do you think they would like them, wouldn’t like them, encourage them or what?

    Andrew: I think that they’d encourage them, especially Lyft with the community aspect. I think they’d be all over that, and really voucher the culture of their company. I think we would promote it, yeah, we’re doing a little bit to help the drivers earn, they give you weekly updates, something like that. But I think that’s something that they may promote in the future.

    Harry: Yeah, definitely. So that’s definitely interesting, and are there any final tips you want to leave my listeners with before we wrap up here? Any advice as far as the Zello groups go?

    Andrew: Well, essentially, just make sure that you’re in with people that you trust like I mentioned earlier. That’s one of the top things that I’d stress on from starting a group. These might pull the trigger for us that way, moderating your channel is going to be an easy task instead of butting head [inaudible 00:38:19].

    Harry: Yeah, definitely.

    Andrew: Also besides that, just go try it.

    Harry: Yeah, I think that definitely sums it up best. Try it out, because I can see so many benefits of it. So I’m already looking forward to trying it out myself, I’ve been kind of observing a few groups here and there, and it definitely seems like everyone that’s doing it, I feel like really enjoy them.

    Andrew: Yeah, absolutely. We love it here in Cincinnati.

    Harry: Very cool, very cool. And you know you also mentioned too that you met Ryan who set it up through our webinar, is that right?

    Andrew: That’s correct.

    Harry: Cool, very cool. So if you guys don’t know what we’re talking about, we actually recorder a webinar when we launched our course over at MaximumRidesharingProfits.com, and it was an hour long webinar, basically about maximizing your earnings, and Andrew helped out with that. So that was very cool, it’s also cool that you met him that way too. And I think you actually took the course too, right?

    Andrew: Yes, I did. I took the course before it was released actually.

    Harry: That’s right.

    Andrew: Yeah, yeah.

    Harry: Cool, so what do you think?

    Andrew: The course is very very helpful from start to finish. I think at the time, the course was released on 2004, maybe six to seven months, and I’m very comfortable. The goal course especially helped me open my eyes to things I’d never really thought about before.

    Harry: Yeah, that’s awesome. I think for those who don’t know, obviously, Bryan Cowell and I, who’s a YouTube Rideshare blogger, we launched this course a few months ago, and it’s actually sold over a 100 units so far I think. So it’s been really awesome, and we’ve been getting great feedback, and I think that’s kind of the biggest thing, it’s really opened up drivers eyes. And it’s not going to tell you ” All right, so do this, so do that. ” You really have to be able to follow through, and I think kind of a person like you Andrew are probably the perfect student for our course, because you’re really going to go out there, and try these new things, and really be a good student too.

    Andrew: True, true. It really helps you think outside of the box through Rideshare which is becoming more and more important. As new drivers are getting added, as market changes it can be tough, so having this course on the middle is really going to help you succeed.

    Harry: Yeah, that’s awesome. Well I definitely appreciate you coming on and talking about what you guys are doing in there. It sounds like it’s been a big help. If readers want to get in contact with you, is there a best way that they can find you guys as group, or a channel, or what do you think is a good way to get into contact with you if they have questions? Leave a comment on the article?

    Andrew: Yeah, just leave a comment on the article, and I’ll be checking it, and I’ll get back to you with an answer as soon as I can.

    Harry: All right, perfect. So if anyone is out there listening to the podcast, you can actually go to the RideshareGuide.com/Episode23, and that will link to the article, and you can leave a comment there for Andrew, and He’ll be able to respond to you if you have any questions. So thanks again for coming on Andrew, it was definitely a pleasure talking to you.

    Andrew: Pleasure speaking with you as well, Harry.

    Harry: All right, take care.

    Andrew: All right, you too.

    Harry: All right. I hope you guys enjoyed that interview with Andrew, out of Cincinnati. And if you have any questions for him about how he was able to set this group up, or any questions as far as logistics, definitely leave a comment at the RideshareGuide.com/Episode23. So just type that in your browser, it’ll take you right to the page, we actually provide full transcript too. So if you guys don’t have the time to listen, you can always read the transcript, and check out the show notes online. I do pretty detailed show notes, and any links that we mentioned for example like the webinar, that Andrew was talking about. It’s a nice hour long webinar, you can go, and check that out or if you want to check out our video course that Andrew and I talked about. I’ll leave a link to that in the show notes. So it was definitely really nice to have Andrew on, and kind of hear about some things to be honest is one thing that I’ve never really thought about.

    Obviously communication is a big part of being a driver, and just in general working. I mean if we have a normal day job, you’re obviously going to communicate a lot with your coworkers. And I think one of the things that’s really missing as a Rideshare driver. although there’s a good sense of community online, and in forums are kind of those day to day interaction, right? I like to call them the water cooler interactions. And one of the reasons why I find Zello and Voxer are so fascinating is that they really provide for those day to day type interaction. So I actually observed a couple of groups, I observed Andree’s Zello group, and another Voxer group up in San Francisco, a bunch of Lyft drivers. I’m really appreciative to both of them, both of those guys, and both of those groups for letting me observe. But a lot of the stuff that I was seeing was really fascinating, I mean obviously kind of the main purpose of these groups is to help each other out. To give things like heads up on traffic, where to get pickups, and how much money you’re making, how can we increase our earnings.

    I’d say that’s a really good focus of the group, but as you guys could tell from the interview as we started to learn more and more about these groups, there’s really a lot about these [SP] benefits that you get, that you don’t even realize that they’re helping you. I mean for example just the ability to vent ” Man, I just had this crappy passenger. They threw up in my car.” Okay, maybe not throw up, but maybe they were just obnoxiously drunk, and you just have the Voxer, and the Zello groups allow you to quickly log on, just vent to someone. You know that someone is out there listening. You know that they’re going to empathize with your plate basically, and I think that’s a really cool aspect of what a lot of these groups bring, and I mean as you guys know I’m really big on thinking about return on investment.

    So if I’m going to go out and set up one of these groups, or if I’m going to join one of these groups I have to be getting something out of it. I mean there’s no shortage of places that you can go and waste time on Facebook, Twitter, Instagram, Snapchat, all of these apps, but the thing that I really like about this, what these guys are doing in Cincinnati, and really all over the country is that they do serve a purpose, and it’s the thing is most drivers aren’t going to be willing to do this stuff, and it’s so easy to get it setup. There might be a little work to set it up, but it’s easy to find like minded drivers, and people who are willing to think outside the box.

    You’ve probably heard this saying that you’re the closest of the five people around you, and I think I just totally butchered that quote, but something like that. I might have to look it up, and put it in the show notes. But it’s something that basically says you’re the closest, if you take the five people closest to you, and look at their personalities and what their type of attitudes on life are, that’s generally the same type of attitude that you’re going to take, and the same type of approach to life that you’re going to take. And I think that by aligning yourself with people who have similar minded business goals who share common interests, who are all Rideshare drivers, it really is going to benefit you on the long run. even outside of what you’re doing with Rideshare, I mean you might be able to find people that you just like hanging out with. I mean if I can join one of these groups, and find someone that’s going to be able to really quality bets friend, really good friend, and someone that maybe we both end up never doing Uber again, but we build this life long relationship, then something like that is totally worth it.

    So I know that one of my problems is sometimes I tend to over analyze things, and say “Hey, what am I getting out of this, I need to see some type of monetary gain or monetary benefit.” and that’s really not always the best way to look at things, but with something like this, these Voxer, and Zello groups that have a clear purpose, a clear business purpose, but then all of these other great benefits. I think that it’s just kind of a no brainer at this point. Like I mentioned I’ll leave a link in the show notes, but I actually have a huge list now of every Facebook group that I could find, and sorted by state, Region, or City, so you guys can go on there quickly or just go to Facebook, type in whatever city you’re in, and find some Uber drivers, and start chatting with some people, start finding some like minded people, you might be able to find them on the Rideshare guide Facebook page, you might be able to find them in our webinar, like Andrew found the guy that he co-founded this group with, which is a pretty cool story that I had actually no idea before I brought him on the podcast, that was how they met each other.

    But you know a lot of these things really reward people who think outside the box, and how are willing to go above, and beyond. Because I guarantee you the average driver is not going to go, and set this group up, they’re not going to go and get tips from other drivers, and they’re not going to go out of their ways for something like this. And like I said during the interview, this industry is going to be changing, if you expect to be able to log on every day from nine to five or four to 10, and make good money consistent money, solid money for the rest of your life, that’s not going to happen. Things are going to be changing, you really have to be ready for it. And tools like this are the perfect way for you to really stay ahead of the curve, and always be thinking one step ahead, instead of reacting to the market, you guys are out there being proactive thinking what can I do to make myself better, and what can I do to make my life better, what can I do to increase m earnings, and just in general make myself a happier person out on the road. And then if you need to vent or bitch to someone, you have the perfect place to do it.

    So hopefully you guys enjoyed this podcast, I really enjoyed interviewing Andrew. And if you guys have any questions, comments or concerns definitely leave a comment on the article, TheRideshareGuide.com/Episode23 or you can also email me [email protected] I still reply to each and every single one of the emails I get, so definitely take advantage of that while it lasts. All right guys, take care. I’ll look forward to hearing from you soon. Bye bye.

    Earn up to $25 an Hour with Instacart!

    instacart-1Instacart is hiring like crazy right now and offering many perks to drivers, including no under 5 star ratings and more. Sign up here.

    Get started as a gig worker today! Learn more:
    - Is driving for Doordash worth it?
    - Postmates Driver Pay
    - Instacart Shopper Pay
    - Uber Eats Driver Review
    - Best food delivery service to work for - Rideshare insurance

    This is a transcript of Episode 23: Using Teamwork to Increase Your Rideshare Earnings. You can find show notes, comments and more by clicking here.  You can also listen to the podcast in iTunes, Stitcher or wherever you get your podcasts.

    Harry Campbell

    Harry Campbell

    I'm Harry, the owner and founder of The Rideshare Guy Blog and Podcast. I used to be a full-time engineer but now I'm a rideshare blogger! I write about my experience driving for Uber, Lyft, and other services and my goal is to help drivers earn more money by working smarter, not harder.