This is a transcript of Episode 44: Jason Lee on Getting Uber Drivers Paid With Daily Pay (Transcript) You can find show notes, comments and more by clicking here. You can also listen to the podcast in iTunes, Stitcher or wherever you get your podcasts.
Announcer: Welcome to The Rideshare Guy Podcast, the site that’s dedicated to helping drivers earn more money by working smarter not harder. So whether you drive for Lyft, Uber, Side Car or anything in between, we’ve got you covered. And now, here’s your host Harry Campbell.
Harry: What’s going on everybody? Harry here and welcome to another episode of The Rideshare Guy Podcast episode number 44, and today we’re talking to the CEO of DailyPay Jason Lee all about how they’re helping Uber drivers get paid daily sort of as their name might suggest right?
So I just want to say a quick hi to you guys. I’m actually recording from a new studio today, and by new studio I mean the office in my parents’ or my bedroom at my parents’ house because I’m actually living in LA for a few weeks. Won’t go into the details of why and all that, but long story short, I’m in LA for a few weeks and recording from a new studio.
So I just want to give you guys a quick little intro to the episode. Like I mentioned we’re having Jason Lee on and you guys may have heard of DailyPay. I’ve talked about it on the blog, and mentioned it here and there, and I know a few other bloggers and kind of YouTube people like Uberman have talked about them a bunch. So this is a cool service that basically as the name suggests helps drivers get paid every single day. And they’ve been insanely popular with my audience. I kind of was surprised and I mentioned it on the podcast to Jason just how popular it’s been with all my readers, all my listeners and everyone on the YouTube channel.
People are really flocking to the service because they enjoyed getting paid right? And they enjoy getting paid daily. So we’ll get all into that on the podcast today. And I mean even just looking at my DailyPay dashboard right now because they’re obviously one of my affiliate partners, and so basically I get paid every time I refer someone to sign up and I think I have to do 15 payments or something like that with DailyPay. And it looks like I’ve sent over in the thousands of drivers a few…thousands of drivers over to them. And so obviously not all of those drivers have actually end up getting me paid. Only a small percentage of them because I think you have to do like 15 payments but it’s in the thousands that have sort of like clicked and started the sign up process with them. So that should give you an idea of just how popular they have been.
And I mean Uber and Lyft do offer similar services but on the podcast we really dig deep into why drivers are signing up for it, and kind of the cool integrations and partners that they’re adding because they’re definitely doing a lot of cool stuff. So definitely hope you guys enjoy this podcast. And I also want to mention I’ve talked before about the video training course we have over at Maximum Ridesharing Profits, but we have a few new modules in there that I think are super cool. I added a bunch of new case studies. So these are very similar to the podcast interviews which is why I wanted to mention it. They’re basically little case studies that I think I recorded 20 or 30 minute videos and then edited them down to like 10, 15 minute videos, so you guys will only get the good stuff. And obviously we kind of put that in the course because it takes a lot of work to edit and find these people to interview.
But I mean we talked about…we did a few different interviews about ratings, strategy, kind of driving strategy and then another cool one about leveraging your business and Rideshare that I think a lot of the podcast listeners…a lot of you guys might be interested in. Interviewed this guy named Steven dude. He’s a tomato farmer, and he talked all about the ways that he was leveraging his Uber driver, who’s Uber driving to sell tomatoes to kind of like get into town. He has some flower business and he’s an actual farmer. So that’s why he has tomatoes and flowers and things like that. I think he’s all the way out in North Carolina. So definitely a cool interview. So if you guys want to check that out I’ll leave a link in the show notes maximumridesharingprofits.com.
And then also thanks to everyone who’s been leaving five star reviews in iTunes. It’s a big help, and as you guys know I give a shout out to everyone who leaves a review in iTunes. If you guys leave a review I’ll give you guys a shout out on the podcast. This time I want to actually read off one of my favorite reviews, and tell you guys. So this one came in from Raver Mom very recently. And first of all, I love the name Raver Mom. She says, “I’m a perspective Rideshare driver in California, and honestly a bit nervous to begin but with this extremely informative podcast it’s becoming a lot less scary. I’ve yet to listen to every episode but for what I have gotten to listen to I’m so grateful. To anyone who’s thinking of becoming a driver or even for seasoned drivers I can fully recommend having a listen to this podcast. I know I’ll be staying tuned as I continue with my Uber and Lyft driving ventures and ventures. Thank you for all the info Rideshare Guy.”
So that’s awesome dude. I really appreciate you guys leaving all these reviews. And for me every time I read one of those I just wanted to share with you because they do mean a lot to me and I read each and every single one believe it or not, and we’re actually up to one 100 five star reviews. So kind of a cool milestone and so that’s why I wanted to read off one of one of my favorite ones recently. So that’s obviously a great way to kind of for me to see your feedback. Like I said I read each and every single one, and then of course if you do leave a five-star review I’ll give you guys a shout out on the podcast to your screen name. Just make sure you don’t do anything too long or too crazy because I’ll probably struggle with it.
With that being said, this episode and show notes just like every other episode can be found on The Rideshare Guy. So for this episode number 44 head to therideshareguy.com/episode44 and make sure you stay tuned to the end too because Jason is actually going to share what’s coming next for DailyPay and sort of like what they’re working on. That’s really going to be a big help for rideshare drivers. So I hope you guys enjoy this podcast. And without further ado, let’s get cracking.
All right. Jason, How you doing today?
Jason: I’m great Harry. Thanks for having us on today.
Harry: Definitely. Thanks for coming on the podcast. And for those who may not have heard about DailyPay the company or may not have heard about you, why don’t you tell us a little bit about who you are first, and what your background is and then we’ll get into what DailyPay does.
Jason: Sure. Well, everyone, I’m Jason and I’m the CEO of DailyPay and I’m actually joined here by Jamie McDougall, DailyPay’s marketing manager. So I spent several years working with really large companies helping them finance their operations. You know DailyPay’s mission is very, very simple. You know we believe very deeply in financial wellness. You know we just want to enable any worker whether you’re a driver on Uber, you know DoorDash carrier, a warehouse employee, even a cashier at Walmart, the ability to receive his or her earnings whenever they want.
Harry: Cool. Awesome. And so what’s a little bit about your background? What did you do before DailyPay? Were you always involved in startups or do you have a different history?
Jason: Yeah. So I worked at a bank, again helping kind of companies with sort of their financial plans. We did everything from sort of helping companies plan out their balance sheets, to helping them raise money. You know all sort of boring types of things, but frankly we took a lot of the skills that we were applying to kind of large companies, and we figured out a way to sort of apply them to the everyday consumer. You know so kind of bringing Wall Street to Main Street so to speak.
Harry: Cool. So I would say that you’re kind of like a money guy right?
Jason: Yeah. You know I’m deeply lucky. I’m appreciative and lucky that I’ve got a great co-founder Rob Law who obviously is a technology specialist and he’s an incredible engineer. He and I started the company and it was really again just kind of fundamentally we really wanted to change the way people thought about their pay. Ultimately we want your listeners to have the ability to kind of take DailyPay with them. To say, happened to move from one job to another or you know or perhaps actually more realistically if they probably work for two jobs for two different companies or sometimes three jobs for three different companies. We just wanted to create sort of a real system in a solution where you know the driver or the worker could access any of his earnings across any job all at the same time through a single service.
Harry: Yeah. That’s cool. So how many people are on the team over there at DailyPay right now?
Jason: So we’re lucky to have right now about 12 full time folks and you know a handful of part time contractors on the team. We started out in my basement just like, just like any other startup, and just like any other entrepreneur we started out in our basement. We got our first office space, you wouldn’t believe it Harry. It was a 80 square office, square feet office for about four people crammed in here, and now we’ve obviously expanded really given the success of the company and really due to a lot of the support from your listeners.
Harry: Cool. Yeah. And I’m trying to think 80 square feet is about the size of the bedroom that I’m in right now but I think in New York City that’s a pretty big office space isn’t it?
Jason: Exactly. Well, just imagine four people sitting in your bedroom cranking out work and answering phone calls, building technology, getting funding, it was quite a time.
Harry: Cool. Awesome. So we talked a little bit about the company. If I’m brand new and I’ve never heard of the service, in 30 seconds or less, can you tell us what DailyPay does?
Jason: Sure. And look, what we do is very simple. We just want to provide the option for you to be able to accelerate any amount of earnings that you’re currently owed to today. Sometimes that means you get all your money today, sometimes it means you get a portion, whatever it is that you sort of need in terms of your daily lifestyle, we want to help you be able to get that money today.
Harry: Yeah. Very cool. And I mean I think that for me it’s sort of most analogous to like a waiter or someone that’s kind of paid like minimum wage, but most of their earnings kind of come in cash tips or something like that. Right? There’s sort of a lot of industries that are more traditionally been paid like almost in whole or a majority wise kind of today right? Was that kind of the idea or is that something…
Jason: Yeah. Well, no, it was a lot of that I mean look, we’re here based in New York and you know when you think about just the amazing job that the Rideshare companies have done Uber, Lyft and others. You know the one kind of weird thing is in the Yellow cab industry, cabbies actually do get paid every single day. So when we kind of observe that pain point we said, “Well, that’s interesting.” You know, here it is that a lot of cabbies, uh, cab drivers, excuse me, are transitioning for all the right reasons. You know, out of the cab industry into Uber, or Lyft, or Delivery, or kind of any of these other platforms. But the one thing that’s sort of missing from that transition is the ability to get paid every day. And so that’s sort of where we observed there to be a bit of a gap, and you know hopefully by standing in that gap we can kind of number one, kind of, you know, help people get their money every day, but also expand the service to really any contractor or any W2 employee.
Harry: Definitely. Yeah, and actually now that I think about it I think when I interviewed Hansu Kim the CEO of FlyWheel he was telling me that cabbies used to actually stand in line at the end of every day to kind of sit there and collect their cash, right? So you guys are definitely even on that process making it better because everything is automatic right?
Jason: Yeah. And that was a huge, I mean that’s the number of folks who still continue in America to get checks cut or checks mailed to them. I mean even at a…forget daily payments, just helping folks sort of modernize to get a payment sent straight to their bank account, even that, you know, we think is meaningful work.
Harry: Got you. So you touched on it briefly, but I mean how did you get the idea for this company? Were you sitting around one day and you kind of wanted your paycheck to come to you daily or was it something that you saw, a problem you saw that people were having?
Jason: It’s more the latter. I mean given you know my sort of interest in things around kind of consumer finance, and how the American consumer is doing, I mean Harry, the Federal Reserve put out a study that said 47% of Americans can’t afford an unexpected $400 expense. And when I read that statistic it sort of struck me as you know just a real profound commentary and PS: this doesn’t affect…it affects everyone, and I just had a friend of mine who, you know, he makes a six figure salary here in New York, and he sort of confessed to me that he’s $500 short for rent. And you know that it’s sort of affects all folks. And so when we kind of saw that issue, you know, one of the things that we observed was, well, there is a way for the American consumer to make sure you can keep up with bills on time and avoid, you know, expenses and avoid late charges and all those things. And that is very, very simply to receive or have the option of receiving his cash when he’s already earned it. And that to us felt like a very obvious way to kind of get at the problem.
The other thing is just between you and me and I guess all your tens of thousands of listeners…
Harry: Yes. I was about to say…That’s good though, if you feel like it’s between you and I that’s going to make for the best conversation.
Jason: I mean, I just have a real personal dislike for what we call, you know, short term credit providers, so those are things like payday lenders, or title lenders, or installment lenders. I’ll probably get myself in trouble if any of those people hear me making these comments. But it’s just, you know, to me they’re very unfair practices and you shouldn’t have to borrow $100 and then pay back $200 in a week. You know what we’d rather do is just send you your money, and charge a buck for it. And that seems to be a much more valuable proposition for the end user.
Harry: Definitely. And I think the comparisons, I’m sure that you probably face challenges with being compared to maybe a payday lender or something like that, but the fees that you guys charge are completely on a different scale, right, than someone who’s charging a 25% or hundreds of percent APR for like the payday loans and things like that, right?
Jason: Yeah. That’s exactly right. You know and that was the whole goal of the company, was to be able to provide someone again the option of knowing exactly what they’re getting which is…You know, I go to the ATM machine, I usually pay a dollar or these days actually probably $2 to take out 100 bucks. So we wanted to digitally provide that option for the user where he’d say, “Look, great. I know I have this balance so to speak that’s building up at my company whether it’s in Uber or DoorDash, Walmart, whoever it might be. And great now I have the ability to kind of bring that forward very much like an ATM machine, and pay 99 cents to do it.”
Harry: Definitely. Sounds good. So why I mean maybe you can tell me, are you guys focusing on rideshare drivers and if so why?
Jason: You know we started, Harry, with rideshare drivers because we knew one fact which is they actually work for multiple platforms. And the technology that we built was specifically geared towards you know of course hardworking, but also clever, on demand workers. What I mean by that is look, we know that in order for any on demand worker to increase your earnings potential you know you gotta be really smart about not limiting yourself to working or driving, you know, for one particular platform.
And so you know Harry, I remember this article that you had put out on this topic, like How to Use Rideshare to Access Cash. And I think you specifically mentioned, “Hey, add delivery as a way to supplement your rideshare earnings.” And so when we looked at that we sort of said, “Look, there are all these drivers who are working across two or three different platforms.” And so we really wanted to create a solution for that driver where he could receive one single payment the next day. And so that seemed to us like a very obvious place to start. This whole notion of people are working one, two, maybe three different jobs for the three different companies and they don’t want to be receiving different payments throughout the week. They just kind of want to get one consolidated income stream. So nowhere better did we see that being played out than in the rideshare space, which is why we started there.
Harry: Yeah. That’s interesting actually. And I mean, I think that, I mean, I’ve surveyed my audience and I think over 50 or 60% of them are driving for at least Uber and Lyft which I’m sort of…I would at least hope that if you’ve read my blog that’s sort of one of the takeaways if you’ve gotten from this, or listened to my podcast right, that you should work for multiple platforms and sort of increase your earnings in that way. But at the same time I mean I think also kind of the cool thing and which I’m sort of excited about this product is because like what you said is sort of now combining beyond rideshare. I mean looking at other industries I mean delivery is obviously very similar to rideshare, but at the same time it’s you know like a good business owner will diversify their income from one platform to the next, but also even one industry to the next.
Jason: That’s right.
Harry: When there are so many parallels. Makes sense right?
Jason: Yeah. I mean look, who do we admire the most in America, one of the greatest businessmen ever is Warren Buffett. And when you think about Warren Buffett, in addition to Harry the Rideshare Guy.
Harry: I’m not going to lie. I thought you were going to say me.
Jason: When we think about Warren Buffett, everyone thinks he sells insurance, but that’s actually not accurate or not complete. Warren Buffett sells insurance, he owns See’s Candies which is a chocolate company. He owns WD40 which is a car you know enhancement for your automobile engine. He owns a railroad company, I mean he is the ultimate example of how to diversify your income stream. And so look, I think Warren, Mr. Buffett’s got it right, and there’s a lot of reasons why I think he’s probably a pretty good model that applies to everyone. I mean this is true for the rideshare driver who’s probably adding delivery to his rideshare.
Frankly it’s true for DailyPay. Harry, I think as you’re aware not only do we provide for our business payments for a rideshare driver, but we also work with restaurants. We provide payments for restaurants who are also selling through apps. And we’re now moving to kind of the good old fashioned employee, W2 employee. You know, the cashier at Walmart or the factory worker, or the warehouse worker. So you know all of these things are important and I think if there’s one message that I could leave for your listeners, it’s diversify your income stream because you don’t know where the jobs are going to come from.
Harry: Yeah. That’s a good point. And you know one of the things that I’ve always tried to do is really partner up with companies where their best interests align with my audience. So for example, when drivers make more money and are working for more services that’s a good thing for them, and it’s also a good thing for you guys, right? So I think that’s sort of the cool thing about DailyPay’s product. And I will say it’s been super popular with my audience. It has been surprising for me at least. Probably not a surprise for you, but lots of drivers have signed up for it. So maybe tell us a little bit about how many drivers you guys are signing up for this service so far or whatever numbers you want to share and kind of some of the feedback you’ve gotten from the actual users.
Jason: Well, Harry, as you know I can’t give you a specific number, but I will tell you this there are over 10,000 drivers who have signed up across our platforms, who have elected to become a DailyPay client. PS: Out of those 10,000 we’ve probably heard from sort of looking at Jamie here, but I think we’ve probably heard from half of them who have provided real feedback. I mean can you imagine getting 5,000 pieces of feedback around, “Hey, you guys should add this platform. You guys should include this feature.” And one of the great things about the startup as you know Harry is, you can sort of get this feedback from the marketplace directly, there’s not sort of a complicated channel. And so again, please, you know, feed that into us. And you know we’re making payments and helping folks from, you know, here in New York all the way to Hawaii. You know we’re in every single state in the US. And with exception I should say rather I think of like Montana who doesn’t allow rideshare, if I recall, legally.
Harry: I don’t think I have too many Montana listeners. But if I do they’re probably going to email be like, “Hey, what the hell?”
Jason: But, you know, we’ve got a big map here, when we look at all the, you know, all of our clients and it’s spread across the US in every single state. And that’s one of the great things about a service like this. It’s easy, it’s simple to understand, and you can sign up anywhere. And frankly, Harry, folks like you with your distribution you’ve really been instrumental in educating the marketplace around great services and hopefully we qualify as one of them.
Harry: Yeah. Most definitely. And I mean I think that it’s obviously been a popular service with my audience which is sort of why I wanted to bring you guys on, just tell a little bit more and kind of get a behind the scenes look, because I think it’s…you learn a lot from interacting with drivers and so I’m curious to know if any of that feedback that you’ve gotten from drivers, I mean what’s the most popular feedback? What are drivers telling you? Like really what have you learned? Like you don’t need to obviously go over everything, but, you know, what are some of the top things you’ve learned from interacting with those thousands of drivers?
Jason: So the number one thing, and no surprise because that’s obviously what we’re now doing, is add more platforms. That is the number one hands down thing that we have heard. We…and Jamie sort of fields all these requests all day long. You know Harry, let me let me share a quick story with you if I could.
Jason: We ran a survey after we started hearing about this from our users and our clients. And we said, “Hey, you know out of the top 10, here are 10 suggestions of various platforms that we are considering adding. Tell us what you’d like.” Thirty-seven percent of the people who responded gave us suggestions that were not even in those 10. In other words, we had come up with what we thought were the top 10 used platforms in the US, but 37% of the folks, they did the write in ballot, they did the other…
Harry: Third party?
Jason: Yeah. Third party, exactly. They put down a libertarian vote, and they said, “Here are platforms that you guys should consider.” And it was sort of a remarkable event for us because we realized, boy, number one, drivers are really getting at it. I mean they’re highly motivated to try out new and different platforms, number one. And number two, it’s actually working you know. We know the usual suspects here, but for the driver in the Southeast of the US, in Alabama, they’re asking us to add an amazing company called Shipt which is a grocery delivery company that frankly no one here in New York had heard of, but employs you know 10,000 drivers.
And so you know it’s all sorts of things like this which we realize, “Boy there’s a lot more out there.” And one of the things that came out of this was frankly we’re going to probably run. More to come, but we’re going to launch probably our first regional platform i.e not a nationally known brand, but a platform that is regional to Austin, Texas, because we just know that there are these platforms out there that are highly specific to various regions that, and various markets, that we think drivers could really use.
Harry: That’s definitely cool because one thing I’ve found is obviously my top markets as far as my audience are sort of the usual suspects: LA, San Francisco, New York. But at the same time I sort of have like a majority of my audience are from all over the place. All of these other places and when I’m writing articles about California or announcing options they’re telling me, “Man, we don’t really care because it’s not in our area yet.” So that’s definitely cool to hear that there are, that you guys are looking at adding these other more regional platforms or sort of catering to different sorts of people. I can imagine though it presents some challenges, right? If there’s dozens of different companies you have to comb through to figure out which ones to add.
Jason: Yeah. That’s right. And look, we’re a little methodical about this and you know again, this is for your listeners as well. What we want to do is basically come up with like what is the most useful to the market. And so it’s not that we’re looking for platforms that are distinctly out there and operating independently. What we have found is that a lot of folks will drive Uber plus the regional, or Lyft plus the regional, or they’ll deliver for DoorDash plus a regional delivery company. And so that’s really where we think we can be most value add to our clients is sort of creating this ecosystem under DailyPay under which they can sort of add yes, the national brand, but also great, I now have this regional thing in Austin, Texas, for example, where now I have my bases covered so to speak.
Harry: Interesting. Okay. Cool. Yeah. I mean it sounds cool and I know you guys have added some platforms. So for me because when I first was introduced to the product, I believe it was Uber only, is that right? That was kind of the first company you guys launched with?
Jason: Yeah going back I [inaudible 00:26:50]
Harry: That might seem like a long time ago while it was probably like two months ago right?
Jason: I know. Well, Yeah. I think that’s probably the case. I mean since then, we’ve added DoorDash and now I’m stealing Jamie’s thunder a little bit. But stay tuned because the next week there’s going to be…we’re going to be making a pretty big announcement on three more platforms.
Harry: Very cool. So, and then kind of talking a little bit about Uber because they do have their own instant pay service, and they actually launched after you guys. So maybe you can take…I don’t know if you take joy in that or not, but they have…you know it was a good idea I think and they’re looking to provide this for drivers. I mean, how is your product different, though, from Uber’s Instant Pay for example?
Jason: Yeah look, first you know and we really as you can probably tell we’re sort of…we have kind of big plans for what we’re up to. And so what I would say is look, we’re thrilled that drivers have a choice as to how to receive their earnings. You know Harry, I think I’d summarize DailyPay’s value prop by just kind of saying two very simple things. The first is, if you think you’re ever going to drive for another platform in addition…or frankly in addition to or in lieu of Uber, then I’d say, you’re gonna wanna sign up as a DailyPay client.
The second thing that we hear from our clients is that they actually love waking up in the morning, and seeing cash in their bank account. So you know no buttons to push, nothing to remember. You know folks basically go ahead, they write checks, they pay bills, and they just kind of expect that the money’s going to be there in the morning so they can kind of manage their checkbooks and manage their cash flow. And that’s sort of automatic for lack of better words, “Set it and forget it” type of approach which obviously is a little bit distinct from the other platforms that are out there. That’s really, I think, what sets us apart.
Harry: Cool. I mean there’s definitely something psychological to waking up and seeing money in your bank account, right? What do you think about that?
Jason: Well, look, we like it obviously, but you know Harry, I’ll tell you a couple of things. The first is, you know what’s fascinating is we actually see a lot of our drivers and a lot of clients coming to us and saying, “Hey, you know what? I actually drove more because I was more motivated.” And again Harry, I’d point to the article that you guys put out on how to use rideshare to access quick cash. We see that in spades. Folks have an unexpected expense. They have a birthday coming up or their kid’s birthday coming up, they have a holiday coming up, and they’ll just put in you know six or seven hours, take out some cash and be ready for the weekend. And that was really one of the insights that you guys have provided in that article. And so with that, we really see that in spades and we hope it’s helping folks to either pay some bills, or you know…Unfortunately you know payday doesn’t always line up perfectly with the 27th of the month when the credit card’s due, and the fourth a month when rent is due.
Harry: Well, I think that’s actually one of the…and we did write that article I’ll link to that in the show notes, but I think that’s one of the coolest aspects now. I mean I’ve talked before a lot in the past about just how flexible being a driver is in general, and now services like yours are basically making the pay just as flexible because I can’t think of another job where you can go out and work six hours and make whatever you need to make 30, 40, 60, 70, 80, 90, 100 bucks depending on your market. And then you can also get paid that same day, too. That’s a pretty cool kind of idea right there.
Jason: Yeah. Look, we love it for the on-demand economy, but Harry, can I maybe give you this. You haven’t seen it yet. We hope that we of the daily thing kind of bring this to the more traditional work force as well.
Harry: Got you. So I mean kind of wrapping up here. We’ve talked a lot about I mean that’s the optimal kind of use case sort of the best case scenario. I mean there’s obviously some downsides for drivers or what do you think are the downsides or risk for drivers? Obviously any time there’s money involved is it getting too reliant on these services? Do you think that’s a good or bad thing? What do you think are sort of the other side of the coin the driver should look out for if they are going to use one of these services?
Jason: Well, look, the one…and I can only speak from DailyPay’s perspective, but you know for your listeners the one thing I would say is that, you know, DailyPay…and you know specific to DailyPay, but DailyPay system, you know, as great as it is the one thing that it is not is it’s unfortunately incompatible with other accelerated pay programs. And so you can’t kind of mix and match the two. And you know Harry, we’re fairly unapologetic about this. We want you as our client. You know, we want the driver to be our client because deep in our soul and deep in our hearts we really do believe that the right way for a driver or a on-demand worker to kind of comport him or herself, deep in our hearts we actually do believe that you should maximize your earnings by being across as many platforms as you can.
And so we want you to be a DailyPay client for that very reason because obviously this is the only way that you can receive earnings across multiple platforms. So unfortunately one of the risks and one of the downsides is you can’t use us and someone else at the same time. But again we’re a little unapologetic about that because we just deeply have deep conviction that we think you ought to be working across a few different platforms anyway.
Harry: Got you. So I mean as far as like an Uber driver…so really I mean kind of what you’re saying, well, I’ll let you say it. But an Uber driver who’s working every day with Uber might not be your best client because they’re sort of paying for these fees but not really taking advantage of the value proposition that you guys offer being able to work for multiple platforms?
Jason: Yeah. I think that’s probably right. Look, we have lots and lots of drivers who will come to us and said, “Well, look, we get it and…but I don’t want to cut off…I want that flexibility. I want the ability to frankly add DoorDash when DoorDash comes to my town.” Or, “I want to add Postmates when Postmates you know when I finally get into the orientation or whatever it is.” And so I have not found there yet. Well, Harry you ran your survey and heard that 50 to 60% of your drivers are driving for at least one other platform. Our survey says 93.7% are driving on more than one platform. And so I guess what I’m saying in…
Harry: It’s a lot.
Jason: …plain English is…It’s a lot and I don’t think that person who is only driving for Uber either exists or frankly he probably shouldn’t be doing it that way anyway.
Harry: Okay. Cool, awesome. Well, I think that’s pretty much all I had for you. I do appreciate you coming on and sharing all that. Maybe if there’s some closing remarks, I know maybe we can bring on Jamie too. She might be able to tell us a little bit about what you guys are working on next, and what drivers can expect from DailyPay.
Jamie: Yeah. Thanks Harry. I’d be happy to tell you what we’re working on. First of all, I’d like to mention our Ambassador program. This is a new program that we created aimed at signing up restaurants who sell through delivery apps. So our current clients have the opportunity to actually be the DailyPay voice and help recruit these restaurants that are on Seamless and Grubhub. In return we offer a $100 referral bonus payouts. So it’s an awesome opportunity and if any clients are interested they can check it out on our website at trydailypay.com/ambassadors.
Harry: Cool. so if I’m a driver, I would just go and sign up for DailyPay and then I sort of have access to this ambassador program? Is that how it works?
Jamie: Yeah. Exactly. Anyone can really join. You just have to be a current DailyPay client, and we send you an Ambassador kit that has marketing materials, T-shirts, all that DailyPay swag. And you can join our community on Facebook. We have a Facebook group where Ambassadors can communicate amongst each other and we communicate with them, and it’s great. It’s a thriving community. In addition to the Ambassador program we also have a few new platforms that we’re launching. So I would just advise anyone who’s interested in DailyPay becoming available for new platforms to check us out and follow us on social media.
Harry: Cool. Awesome. And we’ll definitely link up to all that in the show notes. And so if drivers are out there, they want to learn a little bit more, or if they want to talk to you guys, what’s the best way they can get a hold of you or learn a little bit more about DailyPay?
Jamie: Yeah, sure. I think the best way to get a hold of us is probably through our clients’ access team. The email to reach them at is [email protected] If you want to learn more about us I would encourage anyone to visit our trydailypay.com webpage. And then in addition we post all product updates, contests and such on Facebook, Instagram and our Twitter accounts, and you can find us by just purely searching “try dailypay”. And then I forgot to mention that we also have a client success line for any callers that want to call into us and our phone lines are open from 9:00 to 6:00 Monday through Friday. So that direct line is 1-888-991-3646.
Harry: Cool. I might have to take that down and save it in my phone in case I have any questions. Awesome, cool. Well, thanks to Jason and thank you Jamie for coming on and sharing that quick update. So I really appreciate you guys coming on and we’ll look forward to hearing from you more in the future.
Jason: Harry, we appreciate it. Look, your listeners are incredibly lucky to have you as a guiding authority, literally on all things rideshare and delivery. So we appreciate it. Keep up the great work. We’re huge fans and thanks so much for having us on.
Harry: All right. Sounds good. Take care.
Jason: Take care guys.
Harry: All right. So there you have it, and thanks to Jason and Jamie for coming on the podcast and giving us a little more insight. And really a cool behind-the-scenes look as to how the company got started, and all the cool things they’re doing for drivers. I know that for me personally I love featuring companies like DailyPay that are first of all, popular with my audience and products and services that I use or would use myself. And then also the products and services that drivers like. Because one of the cool things for me is that when I go and kind of work with these companies or feature these companies, my hope is that it inspires more people to either start companies that are going to serve rideshare drivers or more businesses to look and say, “Hey there’s this group of five or 600,000 Uber drivers in the US. There’s hundreds of thousands, there’s going to be millions. What products or services can we create that are going to help them.”
And as you guys see obviously a lot of these companies, all these companies have to make money, but at the same time there’s a lot of synergy between finding these companies that where, when drivers benefit and when drivers make more money they also do well. I never go in and work with companies where they’re sort of making money because drivers are making bad choices or sort of taking advantage of drivers. I always look for partners or companies where if drivers are doing well, they’re doing well, right, and it’s sort of a nice synergy.
So that’s one cool thing that I found with DailyPay. And one of the reasons also why I wanted to bring them on, and so if you guys haven’t checked them out, definitely give them a look. We’ll leave a link in the show notes, you guys can sign up with our affiliate link if you’d like. And then also they do have that cool earning opportunity where you can actually refer other people to DailyPay or even their Ambassador programs. If you guys are really looking to hustle, you can go out and help them sign up some new restaurants, and things like that and make a hundred bucks. So definitely a cool deal.
I think you guys definitely should check them out, and if you have any questions feel free to reach out for me. I think you know for me I know that I’ve had a great experience working with them. Their support has been great. I think their phone line is actually super cool because obviously that’s one thing that drivers often complain to me about. Dealing with Uber support, it’s tough to get a response, it’s tough to get your actual question answered, and that’s why I work so hard to reply to every single email that I get.
So if you ever emailed me, you better have gotten a response from me and if not, email me right now, Tweet me, Facebook me, and kind of call me out because I do work really hard, spend a lot of time replying to emails. And not only replying but also doing my best to give really good help because I know that’s one thing I struggled with as an Uber driver when I was first getting started, and even struggle with today, just getting good help. So for us we really try to tackle all these complex issues, and then provide that information to drivers.
And so for me even though, you know, I touched on it in the podcast, Uber does have their own instant pay, but there are some cool things that DailyPay does that were does and Uber doesn’t. Right off the top of my head the customer service is a huge, huge one right there. I mean drivers that have signed up with Uber’s Instant Pay Option probably the number one complaint I’ve heard is that when something goes wrong they have to deal with Uber customer support right? Or I think the other partner’s GoBank and GoBank is sort of on the same level as in Uber customer support. Just Google their name and I’m sure you’ll see what I’m talking about.
But I think the real big thing for me that I think is really cool and that really resonated with me from the interview is just all the cool synergies, and all the cool partners that they’re starting to add, right? They’re really looking…DailyPay is really looking to add these partners because I know for me I started off driving for Uber, I started driving for Lyft, and then I added Postmates, and then I added DoorDash. And I don’t think you need to go and sign up for seven or eight services, but definitely go out and sign up for at least two or three and see which ones are a good fit for you.
We’re finding that a lot of drivers right now are really liking delivery with Amazon Flex, even with UberEats, delivering food with PostMates, DoorDash, Caviar whatever the companies might be. And now you sort of have this company that comes in and serves all these needs to help you get one kind of payment from all those companies. So definitely removes a lot of the hassle, and for me it’s a product and service I can definitely get behind.
So hopefully you guys enjoyed that interview. I’d love to hear your feedback. If you’d like me to go out and find more companies like DailyPay, interview people from the companies, you want to hear more drivers? Whatever you’re interested in hearing this podcast is for you guys. I kind of lied. It’s a little bit for me because I love hearing the stories and kind of how these companies are formed, but at the same time I think if it’s interesting to me it’ll also be interesting to you. So those are the types of people I bring on.
So definitely send me some feedback [email protected] If you have any other questions definitely check out the show notes, therideshareguide.com/episode44, you can subscribe to the email list, get notified of all the new articles or podcasts. All the videos we are releasing, all the blog posts, all that good stuff. And like I said, if you guys have any questions at all don’t hesitate to reach out, love to hear from you. All right. Stay safe, and take care. Until next time, see you guys.
This is a transcript of Episode 44: Jason Lee on Getting Uber Drivers Paid With Daily Pay (Transcript) You can find show notes, comments and more by clicking here. You can also listen to the podcast in iTunes, Stitcher or wherever you get your podcasts.