Harry here. The idea of a rating system sounds great on the surface, but the way it’s executed today leaves drivers wanting more. Today, senior RSG contributor John Ince shares what it’s like to be a driver in this system and how it can all be fixed.
I vividly remember my first introduction to ridesharing almost three years ago. I was meeting with my Lyft “mentor” who was supposed to give me a test drive and answer any questions I had about becoming a driver. But he seemed rushed and distracted, which I later discovered was because he was online – waiting for a ride request. He hurriedly showed me the basics of using the driver app, including rating system, “The passenger rates you from 1 to 5. These ratings are important because, if your average of the last 100 rating drops below 4.6, you’re in jeopardy of being de-activated.”