A few years ago, we covered the top ten ways passengers were scamming drivers for free rides. Many of those scams are still relevant, so go check out that post if you haven’t already read it. One scam that’s still unfortunately popular is when passengers cancel their ride while the driver is en route to their destination.
Passengers that do this are hoping the driver doesn’t see the cancelation, so the rider gets a free or mostly free ride and the driver gets little to nothing. Today, senior RSG contributor John Ince covers how the scam happened to him, Uber’s response, and how you can protect yourself in the future. What are your thoughts?
For several weeks now I’ve been getting this new type of incentive called a Streak Bonus. It’s a fairly creative way for Uber or Lyft to lock in a driver to their platform and get them out on the road during rush hour.
The way it works is you have to get your first ride started between 7-9 a.m. or 5-7 p.m. and then you have to complete 3 rides before going offline, with 100 percent acceptance and no cancellations. The bonus is minimal – $10 or $12, which basically translates into a driver supplement of $3 to $4/ride – comparable (and in addition) to other bonuses. So I decide to give it a try.
Worried about getting low ratings from disgruntled passengers? I was too, before I realized there are some simple strategies for handling passengers while maintaining high ratings. Unfortunately, Uber and Lyft really don’t help drivers understand these written and unwritten rules – so I decided to create the Rideshare Guide for drivers! This guide is for new and veteran drivers, answering questions about getting started driving to handling tricky legal and tax matters. Check it out here.