Over the past several years, veteran drivers have seen big changes to the Uber and Lyft platforms. While some of them have been positive, like tipping, others have more mixed reviews. Today, senior RSG contributor John Ince shares his insight into how the rideshare experience has changed for drivers.
Uber has been making a big deal of their 180 Days of Change lately, and how they’re making the driver experience better. Some of the changes are long overdue and clear improvements, but in the 3 years I’ve been driving, I’m just not yet convinced that Uber (or Lyft) are really improving things for drivers. So I decided to do an overall analysis of the experience in my three years – with an attempt to quantify the changes.
Here I’ve divided the rideshare experience into 10 subsets and score the three year changes on a scale of 1-10, plus or minus. Thus, the highest possible score is plus 100 and the lowest possible score is minus 100. The ultimate goal is to figure out whether things are getting better or worse for drivers.
What do you think? Is your rideshare driver experience getting better or worse?