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Top Ways for How to Contact Uber Customer Service
Sometimes I like to joke that one of the reasons this site is so popular is because Uber and Lyft are so bad at customer service. As a driver for Uber, I can’t tell you how many times I’ve tried to contact Uber with a question only to get a completely stock reply that often doesn’t even answer the original question. I’ve gotten really good at asking only one question at a time and making sure that I keep it super simple for those guys.
I will give Uber some credit though, because even though the answer isn’t usually what you want to hear, or even what you asked about, at least they respond pretty promptly these days (within 1-2 hours in my experience). Lyft, on the other hand, sometimes take up to a week to get back to me. And sometimes, driver’s emails get lost in a black hole somewhere up in San Francisco, never to be seen again.
Uber Customer Support for Drivers and Passengers
Find Your Answer On RSG
If you have a question, I’ve probably already answered it somewhere on the site or in an article, podcast, YouTube video, on the Q&A section or all of the above. I have a handy search function on the right hand sidebar (if you’re or on desktop) or below this article (if you’re on mobile).
Alternatively, you can search this site or any site for that matter by using Google’s search function. Let’s say you want to learn about ‘driving for uber and lyft at the same time’. You would go to google.com and then type in:
site:therideshareguy.com drive for uber and lyft
Here’s an example of how you can use Google to search this site. The first result is one of the most popular articles on the site and it tells you exactly how to drive for Uber and Lyft at the same time. I also encourage you to browse the other RSG resources to get help:
If you’ve searched the site and can’t find an answer to your question, feel free to e-mail me! I still respond to each and every single e-mail so rest assured that you will get a human who knows what they’re talking about when you reach out to me 🙂
Uber and Lyft don’t make it easy for new drivers to get help – that’s why I created The Rideshare Guide, your ultimate go-to guide for every Uber, Lyft or rideshare question you could have. The Guide is based on my years as a driver, and talking to and helping out drivers like you. Check it out here.
⭐️ Related Article: Your Most Popular Rideshare Questions – Answered Here!