Sometimes I like to joke that one of the reasons why my site is so popular is because Uber and Lyft are so bad at customer service. I can’t tell you how many times I’ve tried to contact Uber with a question only to get a completely stock reply that often doesn’t even answer the original question. I’ve gotten really good at asking only one question at a time and making sure that I keep it super simple for those guys.
I will give Uber some credit though, because even though the answer isn’t usually what you want to hear, or even what you asked about, at least they respond pretty promptly these days (within 1-2 hours in my experience). Lyft, on the other hand, sometimes take up to a week to get back to me. And sometimes, drivers’ emails get lost in a black hole somewhere up in San Francisco, never to be seen again.
Clearly these companies haven’t mastered customer service yet and that is one of the reasons why I work so hard to answer all of your questions that come in. I can’t respond to every Tweet or Facebook comment but I do respond to every question I get via email.
Just make sure you do a little searching beforehand. If you ask me a question that is easily Google-able or that I’ve already answered a million times you’re likely to get an Uber-like response out of me 🙂
With that being said, there are still a lot of questions that you’ll need to contact Uber for and there are certain things that they’re very good at answering and dealing with. I’ve compiled an epic list of all the places that you can go to get help from Uber (no matter what city you’re in).
Uber and Lyft don’t make it easy for new drivers to get help – that’s why I created The Rideshare Guide, your ultimate go-to guide for every Uber, Lyft or rideshare question you could have. The Guide is based on my years as a driver, and talking to and helping out drivers like you. Check it out here.