Wow, has it already been a week since the last weekend recap from The Rideshare Chick? The feedback from the first article was great and to those who have been demanding more, here it is! And for those who don’t know or are just finding out about this column, RSG contributor The Rideshare Chick likes to come on every Tuesday and give you guys a quick recap of her weekend and what it’s like as a female rideshare driver out there on the road. Definitely stay tuned for more great stories, advice and information from The Chick!
Last Week’s Column: Who Is The Rideshare Chick?
I’ve battled the week with one technological nightmare after another, after another, after another . . . Is Mercury in Retrograde?
- My Uber issued phone suffered a blackout, like most of my Halloweenie Party Passengers this past weekend, and it decided not to turn on while I was in the middle of a 4.5 surge. Great.
- 90% of my Lyft trips lost connectivity so I wasn’t paid for the full fares and most of those were in Prime Time. Great.
- My older, personal iPhone is on the fritz so I had to delete everything and start over. Great.
It gets better. . .
My arch nemesis “The Man” Uber decided that after 11.5 months of using the same profile photo that mine was somehow “false”.
I beg your pardon?
How can complete strangers tell Uber that it’s not me in the photo and Corporate Uber believed them even though the heads at Uber haven’t met me in person and don’t know what I look like? Really??? Sheeesh. I wasn’t given any warning that this was a problem; they just cut off my driver account. I believe they were unable to receive my email communication due to my account being locked down. I even tried emailing them using my rider account but I got nothing, no response. Definitely pushed my BB (“Bitch Button”).
Their silence created so much noise in my head I started brainstorming. How can I stalk them enough to get them to respond to me? Luckily I had a few open support tickets, so I emailed them through each one of those until I got a hit five days later! Finally, a personal response from support, “We have had several rider complaints that your photo is false”. Ok great. How do I fix it? “Well if you send me a photo your riders can more easily identify you with, I may be able to upload it and get your account reactivated”. Great, but how would she possibly know what my riders could more easily identify without ever seeing me in person? Definitely shaking my head.
Let Me Take A Selfie
I staged a selfie-photo-shoot. I know what you’re thinking, but it had to be done. Honestly, it was my first time doing that but the entire time I was thinking, “What have I become? Kim Kardashian?” LMAO! I sent them three options to choose, each one of them wearing my nerdy seeing-eye glasses with the varying low key, unsexy hairstyles I usually rock in my rideshare . . . granny bun, homely side pony, and messy fro.
I guess the pervie dudes who got angry when I refused to give them my number, or “come inside to party with them” got mad and tried to get me into trouble with Uber. Or perhaps they were expecting the hottie-blondie wearing makeup and contact lenses, but instead they got the low key hippy-granny-librarian-looking Uberx driver! Maybe it was the “Backseat Bitches” who just wanted to hate on me! The entire situation is so dumb. Definitely rolling my eyes.
What’s Up With “My Man” Uber?
Either way, I honestly felt like I had been in a relationship for over 11 months with “The Man” who was told by a stranger on the street that I had been cheating on him! He refused to talk to me about his suspicions and just cut me out of his life without giving me the opportunity to explain myself! “The Man” kicked me to the curb because of lies from strangers and I had to beg him to forgive me and accept that I was true to him.
He then made me vow to never deceive him by presenting an image of myself that could differ from the image I present to the public. Luckily, “The Man” forgave me, he took me back and we’re back in our “love to hate” and “hate to love” thang. Definitely not soul mate material.
Oh my favorite enemy Uber, thank you for overcomplicating your fabu system of security to keep riders safe. But what about the drivers safety? Oh geezzzzz, never mind, I will save those stories for another batty day and time!
SIDE NOTES and FOOD FOR THOUGHT:
Somehow my brand new email account [email protected] has already been compromised so if you’ve contacted me and I haven’t responded yet, I apologize. Sorry. 🙁
Uber 24 Hour Phone Exchange!
Here are the deets for the spot in LA: Mobile Gas Station – 1660 S Sepulveda Blvd. Los Angeles, CA 90025 (Cross Street Santa Monica Blvd – West LA). Yes, there may also be a spot in your city too! Ask Uber and push them until you get a valid response. (Please contact Uber in advance of exchanging your phone if it is still operable. I don’t want you to get charged their $200 deposit fee unnecessarily.)
Related Article: How To Get Customer Service From Uber!
Interestingly, the CA DMV wouldn’t allow me to wear my glasses in my new driver’s license photo. I wonder what would happen if I decide to dye my hair brown or bright pink, or if I decide to shave my head, get Lasik surgery, or wear a turban. I could choose to become Muslim and decide to wear a Niqab or Burqa. Does Uber have the right to tell me what to wear, or to change my profile photo to reflect my preferred style of dress? Hmmmmmm. . .
Please share your experiences with us. Have you had a similar situation with a rideshare company? We would love to hear your thoughts and stories!
The Rideshare Chick
Earn 3x driving kids to schoolTriple your ridesharing pay. Zūm drivers average $32/hour and many make $750+ a week. Work when you want. Get repeat rides and drive only on weekday mornings and afternoons. Apply to drive here.