Policies & Information

by Harry Campbell on July 4, 2018 317 Comments

Top 9 Ways To Contact Uber Support When You Need Help

Sometimes I like to joke that one of the reasons why my site is so popular is because Uber and Lyft are so bad at customer service. I can’t tell you how many times I’ve tried to contact Uber with a question only to get a completely stock reply that often doesn’t even answer the original question. I’ve gotten really good at asking only one question at a time and making sure that I keep it super simple for those guys.

I will give Uber some credit though, because even though the answer isn’t usually what you want to hear, or even what you asked about, at least they respond pretty promptly these days (within 1-2 hours in my experience). Lyft, on the other hand, sometimes take up to a week to get back to me. And sometimes, drivers’ emails get lost in a black hole somewhere up in San Francisco, never to be seen again.

Clearly these companies haven’t mastered customer service yet and that is one of the reasons why I work so hard to answer all of your questions that come in. I can’t respond to every Tweet or Facebook comment but I do respond to every question I get via email.

Just make sure you do a little searching beforehand. If you ask me a question that is easily Google-able or that I’ve already answered a million times you’re likely to get an Uber-like response out of me 🙂

With that being said, there are still a lot of questions that you’ll need to contact Uber for and there are certain things that they’re very good at answering and dealing with. I’ve compiled an epic list of all the places that you can go to get help from Uber (no matter what city you’re in).

Uber and Lyft don’t make it easy for new drivers to get help – that’s why I created The Rideshare Guide, your ultimate go-to guide for every Uber, Lyft or rideshare question you could have. The Guide is based on my years as a driver, and talking to and helping out drivers like you. Check it out here.

New Uber Drivers Get Guaranteed Earnings!

Sign up with Uber now and get up to $1,000 in guaranteed earnings depending on your market! Sign up here using my referral code today and start driving today. Check with Uber for guaranteed earnings amounts by city.

[Read more…]

by Christian Perea on January 24, 2018 22 Comments

What Happened at the Uber Driver Advisory Forum

The other week, Uber hosted the first Driver Advisory Forum. This forum brought in diverse drivers from around the United States and was an opportunity for drivers to share their feedback and contribute to a better dialogue between Uber’s leadership and drivers. Today, senior RSG contributor Christian Perea covers the Forum and how you might be able to get involved in the future.

Last week, Uber flew 35 drivers out to their headquarters in San Francisco to participate in their first ever Driver Advisory Forum. Drivers from all over the US spent the day meeting with Uber executives ranging from the Chief Operations Officer to the new(ish) CEO Dara Khosrowshahi. This forum was all in the name of providing feedback and creating a better dialogue between Uber’s leadership and those of us who make the company run where the rubber meets the road.

[Read more…]

by Will Preston on November 27, 2017 9 Comments

Why the Uber Data Leak is Bad, and What You Can Do About It

Passengers and drivers alike recently found out that Uber paid hackers $100,000 to cover up a data breach that compromised the driver and rider accounts of at least 57 million people. We also found out that Uber kept this information secret for more than a year. So how bad is this data breach and what should you do about it? Today, senior RSG contributor Will Preston covers the breach, how it affects drivers and riders, and what you should do today to protect yourself.

Depending on where you read about the Uber data leak, combined with what you already think about Uber’s ethics, you may be anywhere from mildly concerned to completely outraged. As a person who has made most of his living protecting other people’s data, I am much closer to the latter than the former. I will explain why I am so outraged, and give some advice on what to do.

Note: You can read Uber’s official statement about the hacking incident here.

[Read more…]

by Harry Campbell on December 9, 2016 61 Comments

How to Handle Service Dog Fraud

Harry here. Uber isn’t legally allowed to provide training to its drivers but one issue that can actually get you deactivated as a driver is refusing a ride for a passenger with a service animal. Today, RSG guest poster Michael Goodman recounts his experience with service animals. If you’re an RSG reader with an idea for a great guest post, e-mail me and pitch me on a topic!

It’s important to say this right up front: I love animals and I have tremendous respect for the work performed by service dogs to assist people with disabilities. I’ve never had a problem with carrying a service animal in my car and I never will, as long as they don’t start training elephants! The right of service dogs to ride in Ubers and go places that pets cannot go is protected by the Americans with Disabilities Act (ADA).

But service dog fraud, where riders are passing off their pets as service dogs, seems to be a growing problem for Uber drivers, and if you haven’t faced this already, you will probably face it soon. How you respond to this may determine whether your driver account will remain open or not.

[Read more…]

by Harry Campbell on November 7, 2016 44 Comments

Are Rideshare Drivers Actually Racist?

Editor’s Note: We’ll be hosting our second monthly YouTube Live Q&A session TODAY at 5 pm PT so please join us . You can subscribe to the YouTube channel here to be notified when we go live OR click here to get an e-mail reminder before the event!

When last week’s big study came out that said rideshare drivers were discriminating against passengers who are minorities, there were a lot of headlines about racist and sexist Uber drivers. But I’ve never met a single driver who told me that they discriminate based on a passenger’s gender, sexual orientation or even race. So I started wondering: where is the disconnect?

Now, it is possible all those “racist” drivers just don’t want to admit they’re racist, but I think there’s a lot more to it than that. In fact, Uber and Lyft’s own policies could be a major contributing factor to the discrimination found in the study by the Stanford and MIT researchers.

[Read more…]