Over the past few months, we’ve heard from numerous drivers who were running into problems with the Uber background check. In some cases, new Uber drivers were experiencing issues getting approved, but for the most part, a lot of the issues we’ve been hearing about stem from the updated annual background checks that Uber is now running on existing drivers.
There’s never been much transparency with this process, and I’ve always disliked the fact that drivers have no idea when these checks are going to be run, what Uber is looking for and what the appeal process is, if the check turns up something that disqualifies you from driving.
You Can Fight Back If Your Background Check Is Inaccurate
If you think you’ve been deactivated or rejected as a rideshare driver due to an error in your background check, It’s important to remember that you are entitled to an accurate background check as part of the Fair Credit Reporting Act.
Losing access to your ability to pay your bills as a result of such an error may entitle you to having your lost pay reimbursed. We recommend getting a free consultation and speaking with the Consumer Law Firm of Francis & Mailman, P.C. in order to make sure that you are fairly compensated.
Earlier in the year, we documented Jay’s experience getting accidentally deactivated from Uber for 6 weeks due to a simple clerical error. If a false positive can happen to a driver with 20,000 rides under his belt and a 4.9 star rating, it can happen to anyone.
Fortunately, Jay was able to drive for Lyft during that down time (and he actually hasn’t driven for Uber since), but it was a real PITA getting straight information from Uber and Checkr (the background check company).