Are you looking for the top ways to contact Uber customer service? We’ll give you the best ways to contact Uber customer support in 2023, plus additional ways to get your problem resolved.
Uber’s support team is typically faster at responding than Lyft is, so I’ll give them credit for that. However, if you’re looking for the best ways to quickly contact Uber and get your matter resolved, keep reading.
6 Ways How to Contact Uber Customer Service
While your closest Uber Hub may be closed right now, there are still plenty of opportunities to reach out to Uber online and via the app.
Take a look below at all the options available to you!
- Tip #1: Contact Uber Customer Service Through the App
- Tip #2: Contact Uber Customer Service via Help.Uber.com
- Tip #3: Visit an Uber Greenlight Hub
- Tip #4: Contact Uber on Social Media
- Tip #5: Call the Uber Hotline
- Tip #6: Call the Uber Helpline
- BONUS TIP
Tip #1: Contact Uber Customer Service Through the App
If you are having any issues with your Uber account, have a problem with a fare or one of your trips, or have questions that can’t be found on Uber’s support website, then the best way to get support is by using Uber’s in-app support. The app can also be used to report or find help with a lost item.
Simply open your Uber App, click on Account at the bottom, then click on the Help page in the top left corner and you will have the option to chat with support or call support:
Tip #2: Contact Uber Customer Service via Help.Uber.com
Uber’s also got a robust help section online at help.uber.com. Here you’ll find a lot of good basic information whether you’re a rider, driver, eater (UberEATS customer), or restaurant (UberEATS partner).
The Uber website has a lot of the same functionality as the driver app though so if you prefer the app, you’re not missing out on anything. Make sure you click on “Driving & Delivering” to find driver support and specific answers to driver-related questions.
From there, you can get answers to questions about using the app, your account, and common phone or app issues.
The reason why I like going here for help is that the people who write this content all work at Uber’s corporate office and they carefully review everything that goes up on this page.
One really cool feature that I did find with this page is that when you log in and select a city, the site actually becomes personalized and you can get help based on your specific account. You can then select specific trips for review, or get custom-tailored help for your situation/city.
Tip #3: Visit an Uber Greenlight Hub
Uber offers in-person support at Greenlight Hubs across the country and although there can be long wait times (up to an hour), the help you get here is the best out of any channels I’ve tried.
In order to save yourself some time though, I’d try and get your problem solved on your own or by sending a message/calling in before spending a couple of hours going in person to speak with a support representative.
For the complex issues though, the Greenlight centers are really the only ones who will be able to help you.
You can search for your city’s office hours by checking your local Uber site (Google “[your city] Uber Greenlight Hub” to find the closest location to you), but here’s a list of some of the biggest cities that have Greenlight hubs:
- San Francisco
- Los Angeles
- Las Vegas
- San Diego
- Washington DC
- New York City
Is it worth it to visit an Uber Greenlight Hub?
Don’t take our word for it! Reader Cynthia [name changed to protect privacy] shared her excellent experience by going in person to a Hub below:
I actually did go to the Greenlight Hub in [California] on Saturday, and it was an unexpectedly pleasant experience.
The staff was friendly and responsive, and the general vibe of the Hub was very positive. The representative asked me repeated questions to ensure she was accurately representing my case.
She took photos of all of my documentation and engaged me in the process of drafting the email to her manager. She suggested that I not continue to contact Uber Support by phone as they are a completely separate division, and it could complicate the process.
She told me that in the past she was able to contact drivers directly to let them know the status, however, Uber no longer allows this type of communication. I left feeling confident that I was heard and being given the consideration I had been requesting for a week.
It was basically the polar opposite of my experience with the phone customer service I received on Friday evening.
Tip #4: Contact Uber on Social Media
Keep it brief, as Twitter requires, and don’t send too many messages for them to follow. Uber should get back to you within business hours via a “reply” or a direct message (DM).
On Uber’s Facebook page, similar to Twitter, your comments can be public which tends to encourage companies to answer them promptly and completely.
Also, Uber now has Facebook Messenger support, if you’re feeling a bit shy. I’ve used this a couple of times already and gotten pretty good support – seems like they’re putting a lot of resources into this right now.
Remember, the more specific and precise you can be when asking a question or presenting a concern, the more likely you are to get a response from an actual human. It helps to have dates, times, and even dashcam footage of your concern or question so that Uber has to respond.
Tip #5: Uber Hotline
Critical Safety Response Line: 800-285-6172
This Uber customer service number is only for emergencies. Make sure all parties are safe, and that you call 911 first if you require immediate police or medical attention.
If you get into an accident while driving, or experience a serious safety or security issue, this is the only time you should ever call this Uber driver number. I added it to my phone as “Uber Telephone Number (Emergencies)”.
Tip #6: Uber Helpline
24/7 Uber Phone Number: 800-593-7069
In 2016, Uber announced local phone support for San Francisco, and eventually released it nationwide but some cities don’t have access yet.
The 24/7 customer service Uber phone number is 800-593-7069 and while there’s usually a 1-2 minute wait to talk to a rep, the help you get here can be a bit hit or miss.
BONUS TIP: Find Your Answer On RSG
If you have a question, I’ve probably already answered it somewhere on the site or in an article, podcast, YouTube video, in the Q&A section, or all of the above. I have a handy search function (magnifying glass) on the right-hand sidebar.
If you’ve searched the site and can’t find an answer to your question, feel free to e-mail me! I still respond to each and every single e-mail so rest assured that you will get a human who knows what they’re talking about when you reach out to me. 😊
Uber and Lyft don’t make it easy for new drivers to get help – that’s why I created The Rideshare Guide, your ultimate go-to guide for every Uber, Lyft, or rideshare question you could have. The Guide is based on my years as a driver, and talking to and helping out drivers like you. Check it out here.
Frequently Asked Questions
What types of questions work when calling Uber phone support?
The best questions for the Uber support line are ones demanding an immediate response. A perfect example is when my app suddenly stopped working. I would go online and then it would immediately go offline. I tried rebooting, etc, and nothing helped. So I called tech support.
A few minutes later I was talking with a live person who understood my problem. She asked me to hold a few minutes and then came back and said this was a problem they were aware of and they were fixing. Interestingly enough, the problem fixed itself by the time she came back to me.
For reference, here is the Uber Customer Service Number: 800-593-7069
What types of questions don’t work when calling Uber phone support?
Questions that involve any specialized groups won’t work with phone support. A perfect example is the Uber Fuel Card. That’s a special team, and the best that happens when you dial into phone support is that they will open up a support ticket for you in the app. I know because that’s the first thing I called Uber Phone Support for.
It’s also questionable whether or not it’s a good idea to use the phone support system for anything that could get you in trouble, or is about policies. (A perfect example is mentioned above about how UberPOOL rides are counted towards Quest.)
It is possible, for example, to ask them about the airport pickup regulations in your area.But if the person gets it wrong and you get in trouble, you will have no record of the answer they gave you.
You could find yourself deactivated by doing something you were told to do over the phone. You might want to limit your phone support questions to things like “how do I set a driver destination filter?”
Does UberEATS have a customer support phone number?
Her is the UberEats Customer Service Number 1-800-253-9377.
Uber also offers UberEATS delivery support at 1-800-593-7069.
You can only call Uber while you’re out on delivery (so not after you have returned home and have an issue). If you have returned home and noticed something amiss with your delivery, you’ll need to contact Uber through the app.
Is there an Uber phone number for riders?
If you had a problem with Uber as a passenger, the fastest way to get in contact with Uber is to use their in-app support tool. Click on Account in the bottom right corner, then help in the top left corner, you will then have the option to “Call Support” via the app.