Should Drivers Opt Out of Uber’s New Driver-Partner Agreement?

New Lyft Driver - Earn 1500:week

Today I woke up to a slew of e-mails, Facebook messages and Tweets about Uber’s new driver-partner agreement that was sent out to all drivers early this morning.  In short, it’s a 21 page PDF that you will need to agree to in order to go online and drive the next time you sign in.

I would read the document carefully, but in case you want the cliff notes, I’ve been researching all morning and will update this article accordingly as soon as I get more information.

Here’s a link to the document if you’d like to read it: Uber’s New Driver-Partner Agreement

Uber New Partner-Driver Agreement

Uber New Partner-Driver Agreement

The part that stands out to me is all the way down on Page 15 where it talks about arbitration.  On Wednesday, Uber lost a HUGE ruling in the employee misclassification lawsuit that basically opened up the class action lawsuit to all drivers in California (and potentially all drivers in the US).  This latest partner agreement is obviously a clear response to losing that motion in court since, if you sign this new agreement, you will not be able to participate in any past, current or future class action lawsuits.

How To Opt Out Of The Arbitration Agreement

In order to opt out of the arbitration clause of this agreement, you’ll need to send an e-mail to optout@uber.com with your name and the state you’d like to opt out of.  You should note that you have 30 days to opt out from the day you sign this new agreement.

One thing to note is that you will still be able to drive after you opt out of the arbitration agreement.  You still have to agree to all the other provisions but at least you can opt out of the arbitration part by sending an e-mail to optout@uber.com.

For me, this is kind of a no-brainer to opt out since it gives you the option to participate in this class action lawsuit or future ones.  It doesn’t mean you are agreeing to sue or even agreeing to be an employee, it just gives you more options down the road.  If you don’t opt out, you would have to individually take Uber to arbitration to sue over the employee misclassification lawsuit or any other issue in the future for that matter.

Honestly, I think this is a pretty shady tactic by Uber.  Uber knows that most drivers aren’t going to read the entire document or even understand it (I’d say close to half of drivers are ESL) and then send an e-mail to opt out, so Uber benefits greatly from this.

I recently met with Uber and they told me all about how much they care about drivers and how they’re working very hard to make things better, but it’s things like this that make me think they are full of shit.  Uber definitely isn’t the only company that tries to slip these arbitration opt-out clauses into agreements but I do think that this tactic should be illegal.

New Lyft Driver - Earn 1500:week

Regardless of how you feel on the employee vs 1099 issue, class actions are an important part of the judicial system since it allows drivers to take on $60 billion companies like Uber.  Most drivers wouldn’t be able to hire a lawyer, much less a top one that would be able to compete with Uber’s $1,000/hr team of lawyers.

New Lyft Driver - Earn 1500:week

To me, class actions are important because it holds companies accountable and opt out agreements like this basically limit the potential damages.

E-Mail Template For Opting Out

If you’d like to opt-out, here’s a template you can use.  Send it to optout@uber.com

My name is (name) and I live in (state). I am formally notifying Uber of my intent to opt-out of the arbitration provision on this day, (date).

Can Uber Retaliate If Drivers Opt Out?

We’ve all heard stories of Uber deactivating drivers for no reason and a few drivers have asked me if Uber can retaliate if they opt out of this agreement.  It turns out that it’s actually illegal for Uber to deactivate drivers for opting out.  If you have any further questions, I’d definitely contact the lawyer representing drivers (Shannon Liss-Riordan) for this case, but I can’t imagine Uber would even consider doing this as it’s not only illegal but would also bring a shit storm of bad press and future lawsuits onto them.

Shannon Liss-Riordan On The Latest Agreement

I also received an e-mail from the plaintiff’s lawyer on this case so I thought I’d share it here.  If you have questions about the lawsuit, you can go to Uberlawsuit.com for more info or contact them directly at eoreilly@llrlaw.com

We learned this morning that, following our victory in court on Wednesday, Uber is now trying to avoid the court ruling by sending drivers a new agreement containing a revised arbitration clause.  We are working now on a motion asking the court to block this new agreement.  We believe that Uber’s action in trying to limit the class, after the court has certified it, is illegal, and we will ask the court to take measures to stop Uber from doing this.

In the meantime, if you are a current Uber driver, you should feel free to continue working.  You will need to accept the agreement in order to continue driving for Uber.  But assuming you want to be included in this case, YOU SHOULD IMMEDIATELY OPT OUT OF THE NEW ARBITRATION CLAUSE BY SENDING AN EMAIL TO optout@Uber.com.  Include your name and state that you wish to opt out of the arbitration provision.  The deadline for opting out is 30 days from when you agree to the new agreement.  Although we are going to try to stop Uber from using this agreement to limit the scope of the class in this case, anyone who wants to participate should opt out of the arbitration clause just in case our effort to block Uber from doing this is not successful.

Shannon Liss-Riordan

Ultimately, the decision is up to you though whether or not to opt out of this agreement.  So what will you be doing?

Please leave a comment below with your thoughts on Uber’s latest partner-driver agreement and what it means for drivers?  Did you opt out of the agreement?  Yes or no and why?

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I'm Harry, the owner and founder of The Rideshare Guy Blog and Podcast. I used to be a full-time engineer but now I'm a rideshare blogger! I write about my experience driving for Uber, Lyft, and other services and my goal is to help drivers earn more money by working smarter, not harder.
  • spjohn

    i’ll be opting out for sure. i agree with your sentiments

    “Honestly, I think this is a pretty shady tactic by Uber” and ” it’s things like this that make me think they are full of shit”.

    • Shady is the best word to describe this and you guys know that I don’t use terms like that lightly. And I never swear either so you know I must be pissed 🙂

      • WOLVERINES

        You forgot to mention the new agreement arrived via the UBER app and could only be read on your tiny phone screen. It was impossible. I wasn’t allowed to drive until I accepted it, so I went home and tried to find it online so I could actually read it. I couldn’t find a copy. Only older agreements could be found on my dashboard.

        Talk about shady…

        • they actually sent an e-mail out to every driver about this one, maybe it went to your spam?

      • ChilePowered

        Have you covered the shady aspect of Uber not correctly assessing and charging riders for road tolls that are incurred? This has been going on for years, on the backs of the drivers. The toll goes on the driver’s toll bill to be paid by them, yet Uber doesn’t recognize the toll, charge the rider nor reimburse the driver. They are aware of the issue. Have done nothing about it.

        • ChilePowered

          Also noticed in the agreement that Uber recommends that a driver wait for riders for at least 10 minutes. That seems a ridiculous amount of time when the driver may already have driven 10+ minutes to pick them up. What are thoughts on this? I give them 4 minutes, call them and if not there in 5 minutes (with a little extra) I cancel the trip. Does anyone know if the cancellation fee is still valid for a 5 minute wait?

          • ChilePowered

            They also deactivated my uber iPhone, email support couldn’t figure out what was wrong after 2 weeks of going back and forth with their ridiculously inane ideas about what it might be, so sent me to an office where they proceeded to recoup the phone and force a new phone agreement on me that required a $200 deposit. They had also recently increased the cost of their phone from $10/wk to $15/wk. That in itself indicated, to me, that they didn’t want to provide phones anymore. Then to lie about why the phone no longer worked I’m sure is a ploy. I understand they may be concerned about irresponsible people, but my history with them shows that is not the case.

        • That hasn’t been my experience although they do miss one here and there so you have to stay on top of them: https://www.youtube.com/watch?v=fkYK8YRIfP4

  • Gerry Zurek

    I already sent my e-mail to opt out.

    • David Jess

      Thank you for supporting potential collective action.

      I believe the contract specifies that your opt-out must occur AFTER you sign the contract. I do not know how technicalities like this might be used against us, but just wanted to point it out until counsel can tell us.

      • Gerry Zurek

        Thanks David Jess. I just resubmitted my e-mail that I am opting out of the binding arbrition agreement after I signed the contract. I should be covered in any instance, whether they require me to opt out before or after I opted out, no?

        • Yea I can’t imagine you’d have to e-mail opt out after you agree but better safe than sorry.

          • Gerry Zurek

            I didn’t read your blog good enough. I should’ve used your template. I just opted out again using your template.

  • Tom Dooley

    Thank you for doing the research on this. I had planned to study the new agreement, but you’ve highlighted the important points. I am sure a lot of folks aren’t going to realize that they can opt out. I agree with your sentiments as well, about Uber being full of shit.

    • Christian Perea

      We still recommend that you read the entire agreement. Put on some music. Brew some coffee and have some alone time with that bad-boy!

    • Np, will continue to update the article so check back later 🙂

  • justanotherliberalwhomakessens

    Yes, everyone should opt out! But I’m surprised that no one caught the few little words on Page 7, 4.1. “You acknowledge and agree for the applicable Territory that the Fare provided under the Fare Calculation is the only payment you will receive in connection with the provision of Transportation Services, and neither the Fare nor the Fare Calculation includes any gratuity.”

    I’ve read somewhere that they are telling users that a tip or gratuity is included in the fare that they pay. That this is a cashless transaction.

    Seems like it would be fair for me to post a notice in my vehicle that ‘No gratuity is included in what Uber is charging them!’ or something to that effect (or should it be ‘affect’. Not sure in this case).

    Do you see it the way that I do, or am I wrong?

    • David Jess

      You are right. If Uber still advertises that tips are included then they are purposely losing any disputes over false advertising by contracting with drivers that no tip is included.

      Funny, because the case already had no merit, because any company can say tips are included in their price if they have any leeway to determine their price. (Walmart could say we pay 10 cents over minimum wage, so a 10 cent tip is included in the wage). But with this clause in effect then the case would have had merit because it would be clearly false advertising. (Ask a lawyer to be sure.)

      Clearly what is happening is that Uber has decided to unambiguously declare and advertise that no tip is included in the fare.

      • Corey Griffin

        I’ve had multiple riders who, in conversation with someone they were riding with, describe the Uber app and how payment works. They consistently say how tipping is included. I don’t correct them because honestly I don’t want to sound jaded or put them in an awkward position to feel obligated to tip. I’m actually signed on to drive both Uber and Lyft, and I think I’m going to go back to Lyft for awhile.

        • Aaron Black

          Don’t feel put of place by informing your customers. I’ve had some thank me for letting me know that a tip was not part of the original price. Some have offered and said that other drivers decline a tip and so they get confused. It’s not like you are asking for one by setting the record straight, but you do have to world it carefully.

        • Richard

          I had a passenger like that, he adamantly claimed he included a tip with the ride as this was asked by über when he signed up with their app I can only say this seems like a scam, where as the passengers believe the tip is included and we know it’s not…
          Anyone else feel like Über is giving away free rides to the public at our expense? Not sure what to say when I get $3 for 2 miles and the passenger says my tip is included… Ouch ..

    • Yea interesting, they have said that in the past I think (hence why this same lawsuit also has a portion about tipping). But now they say ‘there’s no need to tip’ which i still think implies tipping.

      • Albee Doh

        @theRideshareGuy:disqus I highly recommend getting in touch with me. We should talk. There are many serious issues regarding this massive scam Uber (and others) are pulling on America’s work force.

  • sdscreenwriter

    If you haven’t read the entire agreement yet, they actually provide express language that they can’t retaliate. Just to try and add an extra layer of protection, since they also state they will add your email or letter to your file (I already emailed my opt out), I included this language as a redundancy: “I also want to thank you for being clear that I will not be subject to retaliation for exercising my right to opt out.”

    • Good point and I suspect it would be beyond idiotic for them to fire drivers for opting out since that would only open them up to further lawsuits.

      • Albee Doh

        I’m pretty used to Uber behaving idiotically at this point. Par for their course.

        I’d also like to hear what you have to say on Uber’s redrawing of the surge maps. Without a more accessible surge model this job is literally worthless.

  • stylecreator

    Greetings Harry, what do you think about the email sent yesterday in regard to vehicle transition slated for Feb 2016. I lot of the drivers that were eligible for Uber early this year could face deactivation, if they don’t have a 2007 vehicle or better ~~!!

  • Sandra Wheeler Fassler

    I hope the attorneys block them, but I found this interesting to:

    Company
    retains the right to deactivate or otherwise restrict you from accessing or using the Driver App
    or the Uber Services in the event of a violation or alleged violation of this Agreement, your
    disparagement of Company or any of its Affiliates,

    • Yea honestly there’s a lot in there that seems shady.. at least we know you can opt out of the arbitration agreement.

  • Bill Scroggins

    Harry, there is also a confidentiality clause in there to not make the contract public….

  • David Jess

    I recommend that everybody sign the new contract and opt out of arbitration the same day in order to meet the 30-day deadline.

    If you delay, you may forget to do it.

    Your email or paper letter must be very clear. Use the directions written in the contract.

    The reason I provide is very simple, even, admittedly, simplistic:

    It is wrong for a company to ask you or pressure you to waive your right to collective action.

    It is wrong for a company to require you to lose the advantages of a binding arbitration clause in order to gain the advantages of class action.

    Therefore, even though you will lose something either way, it seems socially responsible for drivers to take the extra action necessary to assure that collective action can occur if ever necessary.

    Uber is known to be kind of an aggressive, arrogant design company, who tends to inadvertently violate the dignity of real human drivers and pax.

    Collective action is the most efficient way to repair the most extreme omissions or errors in their app design should they refuse to do it.

    So you should do it on principle.

    Ask a lawyer to be sure in your individual case. But think about it, in the abscence of legal counsel, you are STILL making a decision, whether you opt out of individual arbitration of any case or opt into collective action.

    • Good points, definitely better to do it sooner rather than later.

  • John Matsukes

    opt out

  • I will more than likely opt out because it seems foolish to limit options. That said, I oppose the lawsuit and absolutely do NOT want to be an employee. I think Uber makes a lot of mistakes that hurt drivers as well as their own bottom line, but as employees we would lose all the flexibility and tax benefits of independent contractors. I’ve been an IC for twelve years. Uber is just one of three current contracts I work.

    • good pts, although I will say there’s nothing that says drivers would lose flexibility. I think more than anything this lawsuit will make Uber treat drivers like more true IC’s…which will be better for drivers.

      No more $2.40 fares anyone? 🙂

      • If we were employees, we would likely have scheduled shifts and a set hourly wage. That would be horrible. As I said, I have been an independent contractor for over a decade. Uber seems very much in line with the way all of my other contracts have worked. We choose when to work and when not to. Of course there are rules regulating how we do the job, but could you imagine an independent truck driver deciding to simply bring his loads to Virginia instead of Georgia? lol.

  • Joshua Ostrow

    Hello Harry,
    Thank you once again for very valuable information pertaining to the recent arbitration agreement rolled out by Uber. I have learned that this was released as obvious to all of us in time for the new provisions that would occur since the class action law suit has gained more drivers after Wed. Ruling. I have been told by a valid source that the new clause was written by a new legal counsel. In case your wondering it is by the law firm representing Walmart in their Transgender class action lawsuit. The suit alleges that Walmart violated Title VII of the federal Civil Rights Act by discriminating against Jacqueline (Jackie) Cote based on her sex, and seeks to demonstrate how existing federal law can be used to protect lesbian, gay, bisexual, transgender, and queer (LGBTQ) workers. This suit has actually become a class action as further Transgender individuals have come forward. It is no surprise that Uber is doing everything they can to limit their liability going forward. All I can say is thank god I went back to sales in November and no longer need to rely on them. It was great in the beginning but it is apparent dri ers are the last people they care about. The only thing being shared in the new sharing economy is other people’s property and money with minimal return on their investment as Uber has raised their fees and lowered drivers. Good luck to all of you.

    • Thanks Josh, agree it’s a shady tactic. I am not happy about it.

  • HASnLA

    Thanks for this blog. You answered a question that immediately popped into my mind when I saw the email from uber this morning. I didn’t fully realize what uber powers-that-be were up until I got to the arbitration section. They are being sneaky, and it’s part and parcel of the way they do business and the way they treat their employees/indep. contractors/whathaveyou. I had not attempted to join the lawsuit up to this point, but this sneaky maneuver has convinced me to do so. So I’ve opted out via email — and also will send a separate printed version of that email to Uber by certified mail — and I have emailed the lawyer and asked to join and/or assist.

    • The funny part is that I bet most drivers don’t even want to be a part of the lawsuit but basically forcing us to not be part of it is what is pissing so many people off.

      • HASnLA

        In my case, it wasn’t that I opposed the lawsuit. I just didn’t think it would go anywhere. I was wrong. (That’s why I’m not a lawyer.) And this latest move is so over the top, so in-your-face that I decided to try to join the class action lawsuit. My overall sense of Uber is that while the idea of providing an alternative to cabs is fantastic and they pay when they’re supposed to, they have this “we know best” arrogance about them that has led them to where they are now: In a legally tenuous position that could cost them a lot of money, and with a public perception problem. If they had just been a bit more gracious and not try to steamroll drivers, the government, various rules, etc., they might now be in a better place. But they didn’t and they aren’t.

      • D2dmoore

        I am new to this page and I am so surprised at what I’m reading. I want to know if it’s too late to add my name to the opt out agreement? I didn’t know anything about this.

  • Pete Albert

    QUESTION regarding section 8.2 of this new agreement. It reads:

    “You agree to maintain during the term of this Agreement workers’ compensation insurance as
    required by all applicable laws in the Territory. If permitted by applicable law, you may choose
    to insure yourself against industrial injuries by maintaining occupational accident insurance in
    place of workers’ compensation insurance. Furthermore, if permitted by applicable law, you
    may choose not to insure yourself against industrial injuries at all, but do so at your own risk.”

    Is this a new requirement? Is it required for drivers in California? Under the current agreement, I do not have Worker’s Comp, nor did I opt-out of this insurance at some previous time. Thoughts?

    • I suspect this is old but it’s just to cover Uber’s ass. No Uber driver I know has worker’s comp and Uber would never require its drivers to get it..

      • Pete Albert

        Thank you.

    • JJ Stiff

      Rideshare Guy, thank you for this blog post, very informative. After I do log back in, I will surely send my opt-out email. It seems odd that there even is such an opportunity, why even include this language if it is possible to opt-out. It does feel like they are banking on the assumption that many people click-through rather than read the agreements.

      —–

      Pete, this was uber’s response when I emailed to ask them about this specific provision 8.2. I cannot validate whether or not workers compensation is a requirement in California. If it were a requirement, and even if it is optional, wouldn’t it be nice for Uber to enable us to upload our worker’s comp insurance documents as easily as our other docs.

      Dec 12, 16:13

      Judd,

      Thank you for your email. You are not required to have workers’ compensation insurance. You may choose to seek out your own coverage for workers’ compensation as you are a independent contractor for Uber and would not be entitled to workers’ compensation through Uber. Please let me know if you have any further questions.

      Thanks,

      Sara Feijoo
      help.uber.com

  • ILOVE138

    I opted out. It was a no brainer.

  • Cowabunga1000

    Talk about a no-brainer…if Uber sends out anything for you to “agree” to that changes your legal rights, it’s an extremely safe bet that it’s a one-sided deal that is not in your best interests. Just. Say. No.

  • Tom Van Boven

    I opted out. What a joke Uber is. They continue to show how little they care about drivers!

  • Delilah NCredible

    It just seems safer to opt out! This blog helped me a ton! Can someone tell me what the class action is for? I think it sucks that there is no top option. Also that customers get in the car and ask to turn the radio…I change the station…. even ask me to speed which I decline every time! This affects the 5 star ratings …. Just gets really hard doing uber!

  • Chris Wicklund

    I agree opt out. They are requiring the purchase of personal business insurance and Worker’s Compensation Coverage(8.1,8.2,8.3)That is too expensive to purchase. I told them I am out unless I am covered by Uber when I am using the app with or without passengers.

  • Tjoen Ham

    Opt out done

  • George Austin

    I thank you for the great advice of your recent blog. I have opted out this AM using the template provided. I received an email from Uber yesterday stating all new drivers ( coming on board after December 7) will only be able to accept rides from within the LA metro area and not allowed to work the Riverside/ San Bernardino or Palm Springs areas, except in special circumstances. It also strongly encouraged drivers domiciled in the Riverside area(which I am) to commute there for the great opportunities available. Right! 3 weeks ago Sunday AM I picked a rider up in Riverside to West Covina early AM and had 3 riders all uber pool within the next hour in Baldwin Park, Covina area. Gross payout was less than 10.00. Same type trips in the Ontario/ Riverside area would have grossed minimum 25.00 hour. I have been working Uber part time only weekends since January 2014 but will not be acquiring the mandatory vehicle inspection due January 2016. Immediately after accepting the new agreement and going online last night Saturday, the 1st several rides I attempted to accept a flag stating “Forbidden 203” popped up and I was returned to the home screen of the app. I really have concerns about Uber and its management team in California.

    • Yikes that is something new, and especially hurts drivers who accept rides going to those areas..

      • George Austin

        During the 1st two weeks of November an e mail and several messages were delivered offering $20.00 hr. guarantee’s to “select” Inland Empire drivers to commute to central LA @ specific times. Had to give 1.5 rides per hour and only in an area W/of the 710, N/of 105 excluding the LAX area to receive the guarantee They must be having a hard time finding drivers to work for 8.00 hr payouts with the Uber pool riders.

      • Coleman Baslaw

        LET US NOT FORGET: Uber is owned by Goldman Sachs & to a much higher extent -> GOOGLE. GOOGLE has the ultimate dream goal of having a driverless workforce via robot driven automobiles – which has begun in pilot projects around the globe (California notwithstanding). Please be reminded this company has no interest in the financial welfare of their “driver partners” – the sooner that they can rid themselves of the human workforce the better as this $60 Billion dollar enterprise has no end to its grossly underrated consistent dedication to avarice and greed.

  • randall

    Honestly, I don’t understand the desire to potentially become an employee of Uber. Maybe I’m late to the show and this discussion has already been covered…..but would this entire issue not be resolved in a better way if we were just allowed to set our own rates as individuals? Is there not a way legal action could be taken to have that matter addressed instead? That would absolutely keep us as independent contractors. The only complaint I’ve heard to this is that it would create a “race to the bottom”, but I question just how far we are from the bottom as is….

    • The opt out isn’t about becoming employees, it’s just about being able to be part of a class action for any potential lawsuits. And why would uber ever let drivers set their own rates unless their is upward pressure from lawyers like this one, that’s the whole point that drivers don’t get 🙂

      They don’t realize that everything they want that would make them true IC’s will only come about through lawsuits like this.

      • randall

        I agree with you on the right to a class action lawsuit….guess I was more so just pitching something out there that has always been on my mind. All I ever really hear about is drivers requesting employee benefits….I haven’t heard many demanding their rights as independent contractors.

        • I’ve written a few articles, here’s one: therideshareguy.com/could-dependent-contractors-be-the-answer-for-uber/

  • Dennis Gilley

    I just opted out. Thanks for the help.

  • Derrin Harvey

    Is there an attorney in the house that has read the new agreement and can translate it to English from Legalese? Has anybody that has opted out been contacted by UBER legal or deactivated in retaliation?

    • Haha I know. But no, no one has been deactivated and it is actually illegal for uber to do this.

  • Lovert Mays

    To be honest and frank. While I understand the desire for the W2. I have recently started driving and I am quite happy with the 1099. This site gives tips on how to maximize tax breaks and handle your 1099 income properly(banking, LLC’s etc…) If you become an employee instead of a business owner, well that just sounds bad lol. I am concerned if I become an employee that my freedom as a business owner could be taken away: will I have to work a certain amount of hours, will I be put on an hourly rate thus negating my income based on rides only etc… Thus I personally will not opt out. Now if you want to opt out feel free to, there is nothing wrong with wanting to be a W2 person. But I have been a W2 person for the last 9 years and I am currently enjoying something new.

    • Yea I think we’re on the same page being IC’s but by opting out, that doesn’t mean you want to be an employee by any means. It just means that you can participate in ANY class action lawsuit in the future.

      Even if you opt out, you don’t have to receive a settlement from the class action employee lawsuit..

  • Chris Wicklund

    What is the legal agreement with Uber should a driver choose to “opt out” of the agreement presented on December 10th? Does the legal agreement default back to the previous agreement?

    • No it just means that you don’t have to go to arbitration if you ever want to sue them.

  • Slavic Riga

    The agreement is very shady. I am not aware if all contracts have the same clauses. I am in Quebec, Canada. Don’t know how various Governments allow Uber to operate without any impunity.

    Here are some pointers from the Canadian agreement.

    You acknowledge and agree that Company is a technology services provider that does not
    provide transportation services.
    (but yet it operates a transportation app & collects a percentage on the transportation provided. Service fee should be a set amount not percentage).

    10. Indemnification.

    10.1 Generally. You shall indemnify, defend (at Company’s option) and hold harmless Company and its Affiliates and their respective officers, directors, employees, agents, successors and assigns from and against any and all liabilities, expenses (including legal fees), damages, penalties, fines, social security contributions and taxes arising out of or related to: (a) your breach of your representations, warranties or obligations under this Agreement; or (b) a claim by a third party (including Users, regulators and governmental authorities) directly or indirectly related to your provision of Transportation Services or use of the Uber Services.

    15. Governing Law; Arbitration. – line 02 ” The Netherlands”
    line 14 “Amsterdam”

    Except as otherwise set forth in this Agreement, this Agreement shall be exclusively governed by and construed in accordance with the laws of “The Netherlands”, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Any dispute, conflict or controversy, howsoever arising out of or broadly in connection with or relating to this Agreement, including those relating to its validity, its construction or its enforceability, shall be first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If such dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The ICC Rules’ Emergency Arbitrator provisions are excluded. The dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of arbitration shall be “Amsterdam”, The Netherlands. The language of the arbitration shall be English.

  • Laura Smith

    Hello, If I was a rider in transit and my Uber driver was a fault in the accident, what is the best way to file a claim with Uber?

    • Yikes, hope you’re ok 🙂 Reach out to support@uber.com or reply to your e-mail receipt to let them know what happened and get things started.

  • goodmandawn

    Yahoo mail is rejecting the email address you provided for opting out. They said the address is not valid without a person’s name. Is their another email address to send the email too?

  • larry91403

    I tried to optout by email to optout@uber.com and I got Delivery Status Notification (Failure) – We’re writing to let you know that the group you tried to contact (optout) may not exist, or you may not have permission to post messages to the group.

    Has anyone else had this problem?

    • Can’t opt out anymore..

      • larry91403

        Can’t? According to the terms agreement you can.