Accepting a request with a high ETA is always a gamble, since you never know if a passenger is going to be headed down the block for a minimum fare or to the airport for $50. And since drivers aren’t paid until they arrive and start the trip, a lot of savvy drivers know it’s usually not worth the time/money to drive 20 minutes to pick up a rider for an average fare. That may be changing though.
Today, Uber released Chapter 5 of their 180 Days of Change Program, focused again on earnings. Chapter 5 aims to address the problem of long pick-ups, cancellations on long pick-ups, low wait time rates and a better system for tolls.
One of my major criticisms of Uber’s 180 Days campaign is that they haven’t raised rates, but they have been making some smaller changes to help drivers earn more money, and this chapter definitely expands upon that feature set. So while it may not be as eye-catching as Chapter 1 where they announced a tipping option for drivers, it should still improve the overall experience. The real question though is how much of a difference will it make and how soon will drivers notice the impact?
You can catch up all the news around Uber’s 180 Days of Change program here.