Uber

by Harry Campbell on September 12, 2018 Leave a Comment

Why Are So Many Drivers Having Trouble with Background Checks?

Over the past few months, we’ve heard from numerous drivers who were running into problems with the Uber background check. In some cases, new Uber drivers were experiencing issues getting approved, but for the most part, a lot of the issues we’ve been hearing about stem from the updated annual background checks that Uber is now running on existing drivers.

There’s never been much transparency with this process, and I’ve always disliked the fact that drivers have no idea when these checks are going to be run, what Uber is looking for and what the appeal process is, if the check turns up something that disqualifies you from driving.

Earlier in the year, we documented Jay’s experience getting accidentally deactivated from Uber for 6 weeks due to a simple clerical error. If a false positive can happen to a driver with 20,000 rides under his belt and a 4.9 star rating, it can happen to anyone.

Fortunately, Jay was able to drive for Lyft during that down time (and he actually hasn’t driven for Uber since), but it was a real PITA getting straight information from Uber and Checkr (the background check company).

New Uber Drivers Get Guaranteed Earnings!

Sign up with Uber now and get up to $1,000 in guaranteed earnings depending on your market! Sign up here using my referral code today and start driving today. Check with Uber for guaranteed earnings amounts by city.

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by Christian Perea on August 20, 2018 Leave a Comment

Want to See Where Your Rider is Going? You May Be Able to Now

Have you ever wished you could see where your passenger is going before you accept the ride? It’s one of many features drivers wish Uber and Lyft would add, but Uber and Lyft have resisted adding it… until now. Today, senior RSG contributor Christian Perea discusses the new feature Uber and Lyft may be adding to the Uber and Lyft driver apps.

Over the last month, Uber and Lyft have both been piloting a new feature that allows drivers to see more information about their trips before they accept them. The pilot provides drivers with the estimated duration of trip, and Uber’s in particular will even tell you the general direction of the request so the driver will know what to expect – all on the acceptance screen.

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by Harry Campbell on August 1, 2018 217 Comments

11 Common Reasons You Can Get Deactivated as an Uber Driver

Have you signed up to drive for Uber yet? Click here to sign up to drive for Uber

Signing up for a variety of driving and delivering services is a great way to diversify your income. If you currently only drive for Uber, sign up for other services to protect yourself against getting deactivated and losing your income. We recommend also signing up for Uber Eats, Lyft, Postmates, and Doordash

There are a lot of great reasons to be a rideshare driver, but at one time or another, we’ve all been frustrated by at least one of Uber’s policies.

Personally, I’ve always had problems getting reliable answers from Uber customer support. And not only is it tough to get an answer, but it can also be tough to get a straight answer. But once these policies start to affect your livelihood as a driver, things can turn in an instant.

Uber and Lyft don’t make it easy for new drivers to get help – that’s why I created The Rideshare Guide, a guide for new and long-time rideshare drivers. I cover everything from how to avoid deactivation (and increase your ratings!) to maximizing your income while on the road. Check it out here.

10 Things That Can Get You Deactivated As An Uber Driver

11 Things That Can Get You Deactivated As An Uber Driver

by Christian Perea on July 30, 2018 Leave a Comment

How does the Uber Rider Preferred Program Work?

After 180 Days of Change, drivers have been asking for more from Uber and now it looks like Uber is finding innovative ways to reward these highly-rated drivers. Senior RSG contributor Christian Perea explains Uber’s new Rider Preferred program and how drivers can use it to increase earnings.

Recently, Uber drivers started to receive mysterious black boxes in the mail from Uber Headquarters. They weren’t expecting it.

Upon opening it, they were treated with a Thank You from Uber for being a top 2% driver and were given access to a new special promotion that rewarded them for having high ratings. Drivers who received this status will receive an additional $1 anytime someone tips them through the month of August! On top of the tip from the rider.

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by Harry Campbell on July 22, 2018 317 Comments

6 Tips To Contact Uber Customer Service For Fastest Support

New to Uber?

Click here to sign up to ride Uber as a passenger

Click here to sign up to drive for Uber and make money

Top Ways for How to Contact Uber Customer Service

Sometimes I like to joke that one of the reasons this site is so popular is because Uber and Lyft are so bad at customer service. As a driver for Uber, I can’t tell you how many times I’ve tried to contact Uber with a question only to get a completely stock reply that often doesn’t even answer the original question. I’ve gotten really good at asking only one question at a time and making sure that I keep it super simple for those guys.

I will give Uber some credit though, because even though the answer isn’t usually what you want to hear, or even what you asked about, at least they respond pretty promptly these days (within 1-2 hours in my experience). Lyft, on the other hand, sometimes take up to a week to get back to me. And sometimes, driver’s emails get lost in a black hole somewhere up in San Francisco, never to be seen again.

Uber Customer Support for Drivers and Passengers

Clearly Uber and Lyft haven’t mastered customer care yet and that is one of the reasons why I work so hard to answer all of your questions that come in. I can’t respond to every Tweet or Facebook comment but I do respond to every question I get via email. Just make sure you do a little searching beforehand. If you ask me a question that is easily Google-able or that I’ve already answered a million times you’re likely to get an Uber-like response out of me 😀

With that being said, there are still a lot of questions that you’ll need to contact Uber for and there are certain things that they’re very good at answering and dealing with. I’ve compiled an epic list of all the places that you can go to get help from Uber (no matter what city you’re in).

Uber and Lyft don’t make it easy for new drivers to get help – that’s why I created The Rideshare Guide, your ultimate go-to guide for every Uber, Lyft or rideshare question you could have. The Guide is based on my years as a driver, and talking to and helping out drivers like you. Check it out here.

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