Contents:

    Need to contact Instacart customer service? Maybe the store is closed, a customer address is wrong, or your payment card isn’t working. For whatever reason, you need to reach out to Instacart customer service… but how?

    Below, we’ll outline some scenarios where you may find yourself needing to contact Instacart customer service, share three ways to contact Instacart customer service and share strategies for getting quick resolutions to your problems.

    Fetch App

    Let us know in the comments below if you’ve ever had to contact Instacart customer service and what your experience was like!

    Quick Summary:

    • For critical issues, call Instacart Support: 1-888-246-7822
    • Support is there to help with any issue that arises, though you may find answers in pre-written articles in the app
    • For less critical issues, contact support via email: help@instacart.com

    Why Would You Need to Contact Instacart Customer Service?

    Critical issues

    There are times when contacting Instacart Shopper Support is critical because a payment might not go through due to app issues or another scenario where you need immediate assistance.

    For example, there was an order that I had just vanished from the app after I delivered it to the customer. I looked at my earnings and I wasn’t paid for the order, and it wasn’t in my history of orders either. I had to contact support, and it took them about 10-15 minutes to fix the issue for me and to pay me for the order that I had just completed. 

    The reason I say it is important to contact them in a timely manner is that time is of the essence. They do not reimburse you for the time spent trying to fix and correct the issue. Those 10-15 minutes spent on the issue could have been put towards another order, so I lost money for that as well. 

    Unable to reach customer

    Another common reason to contact support is when a driver is unable to reach a customer. There are certain orders where a customer requests to be contacted upon delivery of an order. If the customer is unable to be contacted, then you will need to call support in order to resolve the issue and proceed with the app. 

    For instance, there was one occasion when I had to deliver alcohol to a customer, and they weren’t home. I had to contact support and they instructed me to return the order to the store since the customer was not home and I can’t leave alcohol unattended. 

    Issue at the store/while shopping

    A third reason to contact support would be if there is an issue at the store, such as it being closed or non-operational. You would need to be reimbursed for the time and gas spent going to the grocery store so you would have to contact Instacart support for that. 

    For example, a store that I went to for an order was closed for a few hours because they had a power outage. They were working on the power circuit for the entire shopping plaza where the store was. I contacted support and they were able to pay me compensation for the order. 

    Instacart Help Center

    One way to find help is on Instacart’s app. Follow the images below to find what you need within the app itself.

    Open your Instacart app and click on the question mark to start your help request.

    Read through related articles to see if an answer to your question already exists.

    Find different issues you may encounter within the app.

    You can choose whatever method works best for your situation. If it’s something that needs immediate attention, you’ll want to call or chat. If it’s something that can take a day or two to resolve, consider using the email option instead. 

    Instacart Support Email

    To contact Instacart via email address, reach out using help@instacart.com.

    This is best used when you have questions or concerns on issues that aren’t requiring immediate assistance. The last time I emailed support was regarding an issue with my earnings. Since I didn’t need it resolved right away, I emailed them and they responded to my email within 24 hours as is standard according to their website. 

    Instacart Support Phone Number

    The best phone number to reach support is 1-888-246-7822.

    Use this number when you have an issue that needs to be resolved as soon as possible. Drivers usually call their support line when they’re handling a current order. 

    As mentioned above, drivers can run into app issues or problems at delivery. This would be the time to call the Instacart support phone number (1-888-246-7822) as you would get immediate assistance to help you proceed with an order. 

    It is available 24 hours a day, 7 days a week for your convenience. 

    FAQs

    How to Contact Instacart Through the App?

    On the top of the app, you’re going to click the question mark symbol to bring a list of topics to choose from under the “help” category. These topics can range anywhere from “Shopping” to “Pay & Earnings” to “Delivering” and more.

    Then, you can click on the right of the app on the microphone headset symbol. This will display a list of options to choose from regarding your concern or issue. The options range from earnings, account, delivery app, and account. After you click your option, someone from support will call your phone when there is an available agent, which might require a small wait time. 

    How Do I Report an Incorrect Order, Damaged Item, or Other Issue?

    All of these issues can be reported by contacting the help center by following the steps above. You can do it via chat, email or phone.

    Summary

    There are numerous reasons to need to contact support. No matter what your issue, there’s a way to reach the support you need in a timely manner. For immediate assistance, phone or chat is the best bet, while slower response times are to be expected via email. 

    Use support for any issue that arises throughout your shopping and delivery experience.  


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    -Xylon @ RSG

    Xylon Zara

    Xylon Zara

    Xylon has been driving for DoorDash for about 6 years. He has about 3000 deliveries completed. Xylon has a bachelor's degree in communications studies and has worked as a Teppanyaki Chef for ten years. In his free time, he loves to exercise and play video games. He is also a volunteer crisis counselor for the National Suicide Hotline for 4 years and running. Xylon is married to a wonderful wife, and they love to spend their time traveling and experiencing new things.