Podcast

RSG036: Scott Rutkowski On How Uber Has Revolutionized Transportation For Passengers With Disabilities

By March 21, 2016November 4th, 20163 Comments

Contents:

    Today we’re chatting with Scott Rutokowski, a blind Uber passenger from Penrith, Australia.  It isn’t every day that I get an e-mail from someone like Scott, but I really enjoyed his story and it also highlights one of the positive aspects about driving that we often forget: helping people.

    RSG036: Scott Rutkowski On How Uber Has Revolutionized Transportation For Passengers With Disabilities

    RSG036: Scott Rutkowski On How Uber Has Revolutionized Transportation For Passengers With Disabilities

    It’s easy to overlook the people we’re helping as drivers but on today’s show, we’ll talk all about Scott’s experience hailing a taxi as a blind passenger before Uber (hint: not good) and what Uber’s done for not only him but the entire community of passengers with disabilities.

    Fetch App

    If you’d like to read a transcript of this podcast, please click here

    Intro

    • Interview with Scott Rutkowski on how Uber has revolutionized transportation for passengers with disabilities
    • So much of Uber coverage is focused on the negative, it’s nice to hear a positive story to remind us of the people we’re helping
    • Tons of changes to Maximum Ridesharing Profits – check it out if you want to drive smarter, not harder!
    • Special thanks to the following iTunes listeners who’ve left us 5 star reviews: the frugal exerciser, xombeast, everynicknamesunique, jbsglobal, danekirk

    Interview with Scott Rutkowski

    • Blind since birth, Scott recently started taking Uber rides as a passenger
    • Lives in Penrith, near Sydney, Australia
    • Apps on the phone have made doing a lot of things even easier
    • Uber has really revolutionized how he’s able to get around independently, very different from taking taxi cabs

    First Impressions of Uber

    • At the very beginning, there were some accessibility issues, but since then, it’s vastly improved
    • Uber does do a good job of responding to app issues
    • Uber only recently came to Penrith, more prevalent in larger cities
    • UberASSIST exists, but again, more prevalent in large cities vs. smaller cities and suburbs
    • Drivers generally good at being responsive

    Riding with Uber Now Vs. Previous Travel

    • Currently gets half-priced taxis, but still prefers Uber
    • Experience is more personalized than taking a taxi cab
    • The media has one perception of Uber, but having Uber and taxis co-exist is good for everyone

    Tips for Uber Drivers

    • Give passengers options on where to sit – don’t just assume they know where you prefer them to sit
    • Try to keep your vehicle as clean as possible – this goes for all passengers!
    • Be courteous

    Tips for Uber

    • Needs to be more responsive to the community – emails shouldn’t take more than a day to respond to
    • Call center would be helpful
    • For the most part, Uber is pretty responsive

    Outro

    • Really great to hear stories like this – sometimes drivers don’t realize how much they impact their passengers
    • Changes are coming to Uber – the more people who download and use the Uber app, drivers will come into contact with all types of people
    • We, as drivers, have the opportunity to positively impact people’s lives
    • Don’t forget to sign up for our free, 6 day business of rideshare course – check out our behind the scenes video at Maximum Ridesharing Profits

    If you’d like to read a transcript of this podcast, please click here

    Drivers, what do you think about Scott’s experience as a blind passenger and have you had any interactions with passengers with disabilities?


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    -Harry @ RSG

    Harry Campbell

    Harry Campbell

    I'm Harry, the owner and founder of The Rideshare Guy Blog and Podcast. I used to be a full-time engineer but now I'm a rideshare blogger! I write about my experience driving for Uber, Lyft, and other services and my goal is to help drivers earn more money by working smarter, not harder.