Thanks to everyone who attended the webinar on Monday night! We had over 120+ attendees and covered a ton of great information. Brian and I were both pleasantly surprised with the turnout and it was awesome to see so many people engaged, asking questions and just having a great time!
This was really the first live rideshare event we’ve ever done and in my mind, it was a smashing success. Going forward, we’ll definitely be hosting more of these and maybe even bringing on another panelist or two.
If you weren’t able to make it to the webinar, the video recording is now live on our website.
PS – If you’d like to join your fellow drivers who are already using our video course to maximize their profits, please click here to get some more info.
FAQs From The Webinar
We had a bunch of great questions come up on the webinar and even though we didn’t get to answer all of them, I’ll try and do my best to answer as many as I can below:
Insurance is a big issue right now with drivers because there is a huge risk that you could be dropped from your carrier if they find out that you are a rideshare driver. In my New Year’s Survey, 90% of drivers indicated that they have not told their insurance company that they are a driver so don’t worry, you’re not alone.
Luckily, there are quite a few companies starting to offer hybrid policies and rideshare specific policies like Metromile in California for example. You can find a crowd-sourced list here or read my article on Rideshare’s Little White Lie.
You can find all of my insurance coverage here.
The airport rules vary heavily depending on your market but in almost all cities, drop-offs are ok as long as you have your trade dress on. Pick-ups are the problem though as many cities still do not allow pick-ups. We are seeing more and more TNC/Airport agreements but it often takes months to get the legislation in place.
If you have any doubt, please contact your local Uber/Lyft office OR you can always go ahead and check from the passenger side of the app. In cities where Uber/Lyft pick-ups are banned there is a geo-fence around the airport which will prevent riders from dropping a pin on the airport grounds. Many passengers will try to subvert these rules by dropping a pin outside the airport grounds and asking their driver to come pick them up but I advise against that. Too much risk in my opinion since if you get busted, Uber/Lyft may not cover your tickets/impound fees.
Instead, ask riders to follow the tips in this article: How To Get An Uber Airport Ride
A lot of you on the webinar were very concerned with tips and for good reason! Lyft makes it easy for passengers to tip and most drivers see tips on 20-40% of the rides. As Uber drivers know all too well though, there is no way for passengers to tip on the Uber app. I know I don’t get many cash tips on Uber but one thing I’ve seen other drivers using is the Square reader app.
Square is a free credit card reader that you can link directly to your bank account and allows you to accept customer swipes for a nominal 3% charge. I’ve even see drivers go as far as having a separate iPad or tablet (using a wi-fi hotspot to go online) solely for their Square reader set up so that if Uber riders do opt to tip, the transaction is almost frictionless.
If you’re looking for some ways to increase your tips, here are a few articles I’ve written on the subject.
Have any other questions for me or Brian? Feel free to leave a comment here or on the video 🙂
-Harry @ RSG