You may have read Jay Cradeur’s story and video about ride “screening,” the practice of rejecting trips that don’t make financial sense for drivers. You may also be worried that cancelling too much could lead to deactivation. RSG contributor Gabe Ets-Hokin went undercover to find out how Lyft decides which drivers to keep, and which to cancel.
Any Uber or Lyft driver worth his or her salt has felt the pang of anxiety that comes with a deactivation warning. Details vary, but there’s usually some pabulum about “poor passenger experience” and “violation of terms of service,” with a stern (yet chirpy) warning that continued behavior of this sort could lead to deactivation.