If you’re reading this, you’re probably curious about Uber statistics.
We all know Uber as the ridesharing app that connects passengers to drivers, going from Point A to Point B in a safe, usually straightforward way. Uber is now so ubiquitous, other companies have started to use the ‘Uber for X’ to describe their own businesses.
Founded in 2009, Uber began as UberCab by Garrett Camp and Travis Kalanick. Camp remains on the Uber Board of Directors, while Kalanick famously departed in 2019.
Over the years, Uber has grown rapidly, although it’s weathered its share of controversy. Uber’s current Chief Executive Officer is Dara Khosrowshahi, who became CEO in 2017. Uber went public in May 2019. As of 2020, Uber’s market cap is $57.44 billion.
Over the years, Uber has diversified its products, most notably into the delivery space with Uber Eats. This has been a boon for Uber in the time of the coronavirus pandemic and has helped bolster its revenue.
Curious about more Uber statistics? Keep reading to learn all about Uber.
Looking for Lyft stats? Find our Lyft statistics here.
- Founded in March 2009
- Headquartered at 1455 Market St., San Francisco, Calif.
Founded as Ubercab by Garrett Camp and Travis Kalanick. The name was updated to Uber Technologies, Inc. in February 2011.
Current CEO: Dara Khosrowshahi, as of August 30, 2017
Company Type: Uber started out as a private company and then went public as NYSE: UBER.
- IPO Date: May 10, 2019
Uber had over 23.000 employees in 2020 (Source: Uber S-1)
Like almost everything else with Uber, the workforce is nearly 50-50 divided between the US and abroad.
Uber’s workforce demographics also look fairly balanced, 38% of the workforce was female in 2018 and 49% of the employees were white.
Uber active riders per month in millions
According to the Securities and Exchange Commission:
The Uber platform reached 10 billion trips given on June 10, 2018.
Uber has over 90 million riders and 4 million drivers (Source: Uber)
Some massive numbers here for such a short period of time for a ten-year-old company.
Uber drivers completed about 5 billion trips in 2019! (Source: Business of Apps)
As of May 2021, the trips on the platform averaged 15 million per day!
In Q4 2020, Uber had 95 million MAUs (Monthly Active Users) (Source: Uber)
The MAUs took a hit during the pandemic dropping from 111 million in Q4 of 2019 to 55 million in Q2 of 2020.
Uber Quarterly Adjusted Net Revenue $ in Millions
Q2 2019: $3,171
Q3 2019: $3,533
Q4 2019: $3,730
Q1 2020: $3,256
Q2 2020: $1,918
Uber earned $11.1 billion in 2020 (Source: CNBC)
Although Uber’s revenues have grown exponentially over the past 10 years, the company has been losing money every year since its inception. Due to the pandemic, revenue in 2020 was 15.6% less than in 2019.
Uber’s net losses amounted to $6.77 billion in 2020!
Uber Net Profit/(Loss), Adjusted EBITDA, % ANR
Q2 2019: (23%)
Q3 2019: (17%)
Q4 2019: (16%)
Q1 2020: (19%)
Q2 2020: (44%)
Uber valuation/market cap
Uber is valued at $90 billion as of today (Source: Yahoo Finance)
Today’s valuation is about the same as the IPO price from over 3 years ago. During the pandemic the shares went as low as $15, the company’s IPO raised $8.1 billion.
Uber’s mobility revenue for 2020 was $6.1 billion (Source: Bloomberg)
These days Uber takes a ‘hefty’ service fee for every ride booked through its platform that goes towards its mobility revenue. In 2020, this mobility revenue was recorded to be $6.1 billion.
In 2019 however, Uber statistics showed us that revenue from this mobility segment was $10.7 billion. Since many people were forced to stay at home during the COVID-19 pandemic, fewer Uber rides were needed.
Uber funding rounds
According to reporting from Crunchbase, “Uber has raised a total of $24.7B in funding over 26 rounds. Their latest funding was raised on Apr 26, 2019 from a Post-IPO Equity round.” –
Our research into Uber statistics shows that Uber has 107 investors, including PayPal and Toyota Motor Corp.
Uber raised $1.6m in seed money in September 2010. Series A from February 2011 raised $14.1m. A Series B funding round raised $43.8m in December 2011. In August 2013, a Series C round of funding raised a total of $364.2m.
The next three rounds of funding raised a total of $5.3b between June 2014 and May 2015.
From August 2015 to January 2020, a grand total of $18.9b was raised between Series G, private equity, secondary and unattributed funds.
Uber stock price/sales (TTM)
June 30, 2019: 6.60
September 30, 2019: 4.25
December 31, 2019: 3.88
March 31, 2020: 2.46
Current (August 9, 2020): 4.12
Uber Statistics – Revenue
This chart was included in Uber’s 2020 Q2 report, published in August 2020. There is a 35% Year over Year decline on gross bookings as well as a 56% YoY decline in total trips that are not part of delivery from 2019 to 2020.
On the delivery side, Uber statistics showed a 101% YoY growth in delivery trips, and a 122% YoY growth in gross delivery bookings from 2019 to 2020.
Despite a sharp decline due to COVID-19, Uber has seen steady growth week by week from the lowest run rate of ~$29B the week of March 23, 2020 and steadily climbing to >$50B the week of June 29, 2020.
Here we see another angle of the impact COVID-19 had on Uber’s profitability in the most recent quarters. The adjusted EBITDA, % ANR for Q2 2020 is a 44% loss.
Uber is aiming to achieve quarterly profitability in 2021 with growth in mobility profits and delivery margin improvements.
Uber Statistics – Revenue Per Ride
Gone are the days when Uber took a set percent (25%) of a driver’s fare for booking fees. Now, the amount Uber takes per ride can vary and depends on market conditions. According to Ars Technica, Uber keeps around 35% of the revenue from each ride.
Even with that amount taken from each ride, it’s not enough to make Uber profitable – yet.
Uber gross bookings, net revenue, and profit/loss, Q3 2016 – Q1 2020, USD billions
Uber still needs to find solid footing in profitability when it comes to rideshare services.
Additional Key Uber Statistics
Pay and flexibility are the two most important things to rideshare drivers based on a survey RSG conducted.
After expenses, Uber statistics shows that Uber drivers reported earning $13.47 per hour, which means that on average, drivers report that their car is costing them over $6 per hour to operate.
In 2019, Lyft drivers reported earning $17.49 per hour before expenses, which was $2.24 per hour less than Uber drivers. Drivers who reported equal driving for both Uber and Lyft were at $18.15 per hour, which could signal that only driving for Lyft may not be such a good idea anymore.
53% of Uber drivers say that the company needs to do more for driver safety and 54% of Lyft drivers saying the same thing. So it’s no wonder that 22% of drivers reported carrying some type of weapon while driving, even if it’s against Uber and Lyft policies to do so.
Despite there being numerous rideshare insurance options, nearly 40% of drivers still don’t have rideshare insurance.
54.9% of drivers reported they do have rideshare insurance while 39.3% said they do not.
The majority of drivers at 31.67% hold a bachelor’s degree. The next largest percentage at 26.5% have some college credit but no degree.
Fun Uber Facts
Ela Melanie was the first baby born in an Uber (Source: NY Post)
In 2005, Zanna Gilbert and David Horvitz were expecting their firstborn. At 5am on March 30, Zanna woke up with contractions and her husband called an Uber to take her to the hospital but Ela Melanie had other ideas! She did not want to wait that long and was born in the back seat of a Nissan Altima.
Uber used to offer UberKITTENS in seven US cities (Source: Inc.Magazine)
The idea behind UberKittens was to allow people to buy 15 minutes of cuddle time with a kitten from a shelter. The idea is really good, spending some time with these kittens may turn you from a customer to a cat owner.
Uber makes an annual top 50 of left behind items (Source: Uber)
Here’s the top 10 list from 2019. I am trying not to laugh but I can’t help it!
- An eight-week-old Chihuahua.
- A salmon’s head.
- A headband with peacock feathers.
- A Lego championship wrestling belt.
- A breast pump with milk.
- A shopping cart.
- A Harry Potter magic wand.
- A bird.
- A mannequin.
- Bag of dirty laundry.
How Many Uber Drivers Are There?
In 2019, Uber’s driver numbers in the United States had plateaued to 1 million. In California alone, Uber has stated it has 209,000 active drivers. It is estimated Uber has 3 to 4 million drivers worldwide.
However, there is a large turn-over rate of Uber drivers. Reasons for leaving the Uber platform may include, but are definitely not limited to:
- It’s harder than people expect. There are challenges drivers face throughout their day, and they have to be able to juggle customer service skills, safe driving and at least the basics about running a business.
- New drivers are thrown to the wolves. They don’t get hours of training on how to prioritize and be more efficient. Most drivers just end up learning by trial and error. Some drivers may not have even tried Uber as a passenger before, so they are completely in the dark on how things should work.
- The pay is not as good as drivers may think. There are car expenses to take into account, most especially filling the car with gas—sometimes daily.
- It was only meant to be a temporary thing anyway. Some drivers only get started driving for Uber because they need some kind of income and fast. If you get laid off of a regular 9-5 job, it’s really fast and easy to sign up as an Uber driver. You can keep paying your bills while looking for something better.
Uber Driver Satisfaction
The Rideshare Guy conducts an Uber Driver Satisfaction Survey every year. In 2019, the survey found that out of nearly 1,000 driver responses, 47.8% were satisfied with Uber, a 10.4% drop from the 2018 survey.
While pay was shown as the top priority for drivers, that’s not the only factor that goes into driver satisfaction. Driver safety has been a big concern among drivers. Dangerous passengers are a scary possibility that drivers have come up against. 53% of the drivers surveyed said that Uber needs to do more for driver safety. 22% of drivers reported carrying some kind of weapon while driving as a means for protection.
How Much Do People Make with Uber?
According to a study conducted by Earnest, a loan company, their Uber statistics shows that drivers reported earning an average of $364/month. One thing to bear in mind is this survey does not account for how many hours these drivers were actively driving on the app.
Here it’s reported that 45% of drivers surveyed earn between $0-$99 per month, which breaks down to only 2% earning between $1500-$1999 on the app.
What drivers actually earn is very hard to pinpoint. Some would say their earnings before expenses (such as gas, rideshare endorsement on their insurance, etc.), while others would report earnings after expenses.
Earnings also vary by state/location. Each driver is given a rate card for what to expect in their area as far as base rate, per mile and per minute earnings. Any tip received within the app or in person is 100% the driver’s to keep.
Uber Statistics – Users
How many active Uber users (riders) are there?
As of the end of Quarter 1 2020, there were 103 million active Uber users worldwide. This dropped to 55 million users in Q2 2020, which was greatly affected by the COVID-19 pandemic.
25% of Americans use Uber at least once a month or more (Source: Statista)
Can you guess what is the favorite thing about Uber according to the US population? CONVENIENCE! Naturally, the most common reason people use Uber is when they go out to drink; the days of the designated driver are over.
In what countries is Uber available?
Uber operates in more than 70 countries (Source: Uber)
The US represents almost half of Uber’s market and its revenue. Another 50% of Uber’s revenue comes from outside the US.
As of February 2020, Uber rides are available in over 10.000 cities globally. This is impressive for a 10-year-old company considering it is not allowed to operate in many countries.
Uber User Demographics
Uber statistics show that 52% of Uber users are male and 48% are female. The majority of rides at 37% are requested by people in the age range of 16-24. 28% of users are in the age range of 25-34. From there, as the age range increases, the usership declines.
The majority of Uber users at 44% have a mid-range income while 27% of users earn the top 25% of income. 22% of users earn the bottom 25% of income.
Users are pretty evenly split between urban and suburban users at 46% and 48% respectively.
Uber Most Common US Vendor for Business Expenses
Business travel is a large part of spending in the U.S. Uber is the top vendor that business travelers expense, according to Certify, taking 11% of total transactions.
Ridesharing made up 15% of total annual T&E transactions. Uber made up 73% of expenses in that category.
Uber Statistics vs Lyft Statistics
Uber’s app is one of the most downloaded apps in the world (Source: Backlinko)
As of 2020, the Uber app was downloaded over 100 million times on Android and IOS devices. In contrast, its main competitor Lyft was installed only 30 million times.
According to our driver survey, 50.8% of drivers surveyed drive primarily for Uber. As far as Lyft is concerned, 19.9% of drivers are on their platform. 22.9% of drivers surveyed drive for Uber and Lyft equally.
Overall, the U.S. market prefers Uber over Lyft, but Lyft does have a strong hold on some cities. For example, in August 2020, 47% of Detroit’s rideshare sales went to Lyft with Phoenix looking at similarly high numbers for Lyft.
Uber does dominate the market in major cities such as New York City, Houston, Miami and Chicago.
According to Second Measure’s data, only 10% of passengers use both Uber and Lyft. Most are loyal to one rideshare app. Their site states, “Over the past year, the average rider of both Uber and Lyft spent $368 with Uber, and $240 at Lyft.”
But that doesn’t mean Lyft can’t bridge that gap. eMarketer estimates: “By the end of 2023, Lyft’s share of transportation-sharing users will reach 59.0%, less than 13 percentage points behind Uber.”
Keep in mind, the above chart and estimates were made pre-COVID-19, so they might be slightly off for both companies.
Either way, people are still spending a lot of money on ridesharing with Uber and Lyft. Empower, a money app, looked at Uber and Lyft transactions of 50,000 of their customers to find out just how much people are spending on Uber and Lyft rides per month on average.
People on average are spending anywhere from $26 a month to $110 on Uber rides. At the same time, passengers are spending on average anywhere from $20 to $89 on Lyft rides.
As far as drivers are concerned, the percentage of satisfied drivers who use Lyft is 52.4% while Uber is at 47.8%, but the market share favors Uber. With that in mind, however, drivers who use both are overall less satisfied at 44.5% than the drivers who use one or the other platform alone.
Uber owns around 70% of the Rideshare market in the US (Source: Second Measure)
This number was higher, but to Lyft’s credit, it has been picking market share from Uber for the past seven years. Uber’s market share still is between 65-80% depending on the city.
Uber vs Lyft in NYC
Uber has well over the majority share of the market in New York City, but Lyft is expanding and may present a challenge in future years.
It’s understandable then that the number of trips given per day is significantly higher on Uber than on Lyft. However, both ridesharing apps saw a large dip in trips due to the COVID-19 pandemic, although both are also making strides toward regaining their previous statuses.
It’ll be interesting to see how Uber and Lyft navigate the market post-COVID. Uber still has a bit of a leg up at the moment, but Lyft could swoop in and close the gap faster than expected.
Uber vs Lyft’s Subscription Services
Uber and Lyft both offer subscription services to drive down the overall cost of a ride, plus they offer incentives for drivers in the form of rewards.
For riders, Uber and Lyft both have their own subscription options that are recommended for those who use the apps regularly.
Uber’s is called Uber Pass and it costs $24.99 a month. Riders who sign up get their first week free. In addition, the Uber Pass promises savings on every ride—10% off UberX, UberXL and Comfort rides; 15% off every Black, Premier and SUV ride in the U.S. except California and Puerto Rico. It also includes free delivery on Uber Eats and 5% off Uber Eats orders—$15 minimum order.
Lyft’s version is called Lyft Pink. It is $19.99 a month, and with that the rider receives 15% off rides, relaxed cancellations—they cover 3 cancellation fees per month if you rebook within 15 minutes—3 free or discounted bike/scooter rides and surprise offers.
On the driver’s side, both companies offer rewards programs to earn points to be redeemed in various ways. They both offer tiers within their rewards program, offering higher level rewards to drivers who have earned more points and have reached the next higher tier.
Uber has an Uber Pro program and the levels are Blue, Gold, Platinum and Diamond while Lyft has Silver, Gold and Platinum.
Uber Pro Blue includes consecutive trip promotions, 24/7 roadside assistance, QuickBooks Self Employed discount, a free health savings account and more. When you unlock Gold, you also get 100% tuition coverage at ASU Online, you can see the trip duration up front, have dedicated customer support and more. With Platinum you get access to the Platinum discount hub, and with Diamond you get faster pickups at select airports, diamond VIP support and access to the diamond discount hub.
Lyft’s Silver level rewards include redeeming points for ride credit and/or car service credit, 2% cash back on gas with Lyft Direct, free Federal filing with TurboTax and discounted Allstate roadside assistance. Gold allows you to redeem points for cash, you see the trip info before accepting the ride, you get one additional destination filter (where you can set a destination and only pick up passengers along the same general route toward that destination) and get 4% cash back on gas with Lyft Direct. Finally, with Platinum rewards, you get two additional destination filters, 5% cash back on gas with Lyft Direct, free Federal and state filing with TurboTax and free Allstate roadside assistance.
Lyft also allows riders to link their Lyft account with their Delta SkyMiles to earn miles every time they take a Lyft, with earning extra miles on airport rides. They also partner with Hilton Honors to let riders earn points on Lyft rides as well.
Uber vs Lyft vs Public Transit Costs
It’s fairly clear that the cost of taking an Uber or Lyft is significantly more expensive than taking public transit, even before leaving a tip for the driver.
When they first started out, Uber and Lyft claimed they would work well in conjunction with public transit. They would be the first and/or last steps, either taking passengers to their bus stops or to their final destination if the transit system didn’t take them that far.
However, people seemed to prefer taking an Uber or Lyft over taking public transit. Sometimes the reasoning is because of convenience. In some metro areas, it takes several bus transfers to get from one location to the next and may include significant walking portions.
Some would consider the added cost of an Uber or Lyft ride to counter the inconvenience of taking multiple buses at a cheaper rate.
According to a Bloomberg article from June 2018, “The average CTA fare is $2.69, while Lyft and UberX rides averaged $18.13 and $17.90 respectively. Notably, riders who chose a carpool option for an on-demand ride spent a lot less when they rode UberPool than Lyft Line—those trips cost an average $9.33 and $14.04, respectively.”
The costs likely haven’t varied greatly in the last two years.
When looking at car ownership statistics, the rate of car ownership in the U.S. continues to trend upwards throughout most of the last decade. According to information provided by Value Penguin, “During this past year, 93.3% of households reported having access to at least one vehicle.”
However, car sales have been decreasing since the start of the coronavirus pandemic. According to a CNN Business article, “[Toyota’s] daily sales pace plunged 32% in March, while its overall sales in the month fell 37%, hurt in addition by one fewer sales day in the month. Overall, its first-quarter sales fell 9%, similar to the declines reported at Ford and GM. So it’s possible that Ford and GM suffered a similar decline in March to what Toyota reported.”
Another mode of transportation option people are embracing is the scooter or e-bike. These options provide on-demand service at a low cost. If someone is looking to go less than a mile but doesn’t feel up to walking it, an e-bike or scooter is a great option.
Global Rideshare Market and Projections
Since Uber left China, the US is Uber’s largest market for passengers, with India following behind. In 2018, it was estimated Uber in India fielded 1.5 million drivers. This means that between the US and India, Uber has roughly 3.5 million drivers in those two countries.
In 2015, Mexico had become Uber’s third largest market and likely retains that place since Uber left China. Drivers in Mexico likely account for an additional 500,000-750,000 drivers, with the rest of the countries Uber still services falling behind in number of drivers.
Since Uber left China, Latin America is turning into a powerhouse for the company. Uber plans to expand rapidly throughout the region. Could Mexico overtake the US in number of drivers? It’s unlikely the country of Mexico could, but the Latin American region, with several large, populous and transit-friendly cities could edge out the US over time.
Worldwide Rideshare Companies
When you look at the worldwide rideshare scene, one company that stands out is Didi. Didi has over 550 million users who use the app for their transportation needs.
It’s available throughout Latin America, Russia, and Asia Pacific. There are over 10 million delivery partners and drivers on the platform.
Didi provides over 10 billion rides per year. Didi was founded in China in 2012.
Back in 2012 Grab was founded in Malaysia. Grab has grown into one of South East Asia’s largest mobile tech companies.
Grab strives to take stress off the people of Southeast Asia who often have to deal with traffic congestion when driving. Grab offers a few ways to travel: JustGrab, GrabShare, and GrabHitch. GrabHitch is a way to carpool and save up to 40% on typical rides through the service.
Since 2009, Uber has created a unique platform that millions of people enjoy worldwide. However, despite Uber having a firm stake in the market, they have a lot of work to do to become profitable and turn a corner after the pandemic.
With approximately 3 million drivers globally, it would be wise for Uber to listen to drivers’ concerns when moving forward, particularly surrounding pay and flexibility—the two most important things to drivers.
Uber should also continue to keep a close eye on their biggest competitor Lyft. Lyft is growing its base and getting funding to help push it closer to Uber’s stake in the market. A few wrong moves by Uber and strategic moves by Lyft could shift the tides.
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-Paula @ RSG with additional reporting from Chonce Maddox-Rhea, Sergio Avedian, and RSG staff