Harry here. One of RSG’s most popular articles is the ‘Top 9 Ways to Contact Uber Support When You Need Help‘ but one thing people regularly ask me is “why doesn’t Uber have phone support?” Now, we may get our wish. Senior RSG contributor Christian Perea discusses Uber’s new 24-hour live phone support line test in select markets.
Uber is testing a 24 hour live phone support function within the Uber Driver App. That’s right. You might just be able to call someone from Uber in the near future!
Uber is kinda infamous for providing less than stellar support for drivers, and drivers are usually stuck shooting emails back and forth into an abyss of canned responses. Seeing that drivers tend to seek faster support for their questions, Uber has started testing a 24-hour live support for drivers in several cities throughout the US.
Right now, Uber seems to be testing the feasibility and fine-tuning this support function with the distant goal of rolling it out to the rest of the US. However, there is no firm timeline as of yet when Uber plans to expand it.