RSG152: Daniel Danker on The Rise of Uber Eats

It’s no surprise Uber’s business has pivoted away from rideshare and more into delivery this year – the demand is there, and Uber already had a business to support it. In this episode, I’m talking to the Senior Director of Product for Uber Eats, Daniel Danker, about the Eats business and the future of delivery.

I spoke to Daniel at the Curbivore conference, which turned out really well! You can access the videos from the conference at the links below – a lot of great conversations there about delivery, the curb, profitability in the food delivery space and more.

Intro to Daniel Danker

  • Previously worked on the driver side for Uber
  • Drivers are very important, especially for delivery
  • No one could have predicted such a swing from rideshare to delivery
  • Needed to move quickly to help businesses get on the Uber Eats platform

Biggest Challenges with Pivot to Uber Eats

  • Easy to onboard drivers – it’s just the click of a button
  • Challenge of onboarding restaurants
  • Most restaurants didn’t have a large team to create websites, mobile menus
  • Uber Eats created a platform for these restaurants to use

Restaurant Fees + Uber Eats

  • Fewer fees when restaurants have pick up options/no delivery required
  • Difference between rides and Eats: there are 3 parties
  • Consumer, and 2 earners: delivery person and the restaurant
  • Fees are designed to make local commerce more successful

Helping Restaurants Connect to Consumers

  • Online ordering has been key
  • Welcoming newcomers (new customers) and recognizing returning customers
  • Providing data to businesses/restaurants
  • Ability for restaurants to contact customers

Customer Service Challenges

  • Need for Uber Eats to manage complexity and be more intuitive
  • Trying to automatically fix issues before the customer flags an issue
  • Encourage customers to flag issues in app – no need for customer service interaction
  • When customers do reach out, though, the experience could be better

Evolution of Food Delivery

  • Continually trying to make it all more efficient – Uber Eats delivery can now bring you food from multiple restaurants
  • Post COVID? There will be a correction, but people have gotten used to food delivery. Won’t go away
  • Grocery delivery – high frequency, even more than food delivery
  • Another opportunity for customers, Uber


  • Thanks to Daniel for coming on the podcast and the conference!
  • My first conference I’ve ever put on virtually – had a great team and it went well!
  • Make sure to check out all the interviews and panels below
  • Excited for the intersection of food delivery, AVs, and rideshare

Show Notes