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Could you imagine waking up one day, getting ready to go to work only to log on and find out you’ve been fired? Worst of all, there’s no reason – no poor performance review, no incidents – nothing! That’s what it’s like for some rideshare drivers who are unfairly deactivated, but now there’s a law firm that will help drivers fight these deactivations. In this episode, I talk to Bryant Greening of LegalRideshare about what’s going on, the service LegalRideshare provides, and my own tips for drivers to avoid these deactivations.
Intro to Bryant Greening
- Attorney and co-founder of LegalRideshare
- LegalRideshare represents rideshare drivers and delivery workers in car accident and injury claims
- Also represents drivers who have been unfairly deactivated
- Mainly handles: accidents, deactivations, safety
What’s Going on with Driver Deactivations?
- It’s a serious step when a driver approaches LegalRideshare – they’re involving a lawyer
- Losing your income is serious!
- Drivers are approaching LegalRideshare to figure out what happened – why were they deactivated?
- Another big issue: false accusations – delivery drivers made the delivery but customers are saying they never received it
How Can Drivers Protect Themselves?
- Getting a dash camera – one of the most important things for any driver on the road, including delivery drivers!
- Document everything – photos of the delivery drop off, the address, etc.
- Tips for getting reactivated? Find customer support managers in your city using LinkedIn!
- Contact the media – what’s sensational about your story?
The Deactivation Appeal Process
- Persistence pays off! Demand an explanation as to why you were deactivated
- Make it so they can’t forget you – more likely to get some traction
- But don’t be a jerk! Be memorable for being polite, realize you’re talking to a human, there’s no vendetta against you
- Keep it short and sweet
Deactivation Letters from LegalRideshare
- Innovative process from LegalRideshare
- LegalRideshare takes the driver’s story and writes a letter to Uber (or Lyft or other gig platform) – gets in front of decision-makers
- This is getting drivers reactivated!
- Drivers get full clarity as to what happened – why were they deactivated?
- Working closely with a company called Kover
- If you’re deactivated or in an accident, Kover will help supplement your income
- Looking to partner with other companies in the community – goal is to help drivers!
- Thanks to Bryant for coming on the podcast, and for the team at LegalRideshare for all their hard work for drivers
- Really appreciate all the work they’re doing for drivers – they’ve consistently been excellent and driver-focused
- They’re great advocates for drivers – helping drivers in person, providing news and tips, and more