Contents:

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    Could you imagine waking up one day, getting ready to go to work only to log on and find out you’ve been fired? Worst of all, there’s no reason – no poor performance review, no incidents – nothing! That’s what it’s like for some rideshare drivers who are unfairly deactivated, but now there’s a law firm that will help drivers fight these deactivations. In this episode, I talk to Bryant Greening of LegalRideshare about what’s going on, the service LegalRideshare provides, and my own tips for drivers to avoid these deactivations.

    Intro to Bryant Greening

    • Attorney and co-founder of LegalRideshare
    • LegalRideshare represents rideshare drivers and delivery workers in car accident and injury claims
    • Also represents drivers who have been unfairly deactivated
    • Mainly handles: accidents, deactivations, safety

    What’s Going on with Driver Deactivations?

    • It’s a serious step when a driver approaches LegalRideshare – they’re involving a lawyer
    • Losing your income is serious!
    • Drivers are approaching LegalRideshare to figure out what happened – why were they deactivated?
    • Another big issue: false accusations – delivery drivers made the delivery but customers are saying they never received it

    How Can Drivers Protect Themselves?

    • Getting a dash camera – one of the most important things for any driver on the road, including delivery drivers!
    • Document everything – photos of the delivery drop off, the address, etc.
    • Tips for getting reactivated? Find customer support managers in your city using LinkedIn!
    • Contact the media – what’s sensational about your story?

    The Deactivation Appeal Process

    • Persistence pays off! Demand an explanation as to why you were deactivated
    • Make it so they can’t forget you – more likely to get some traction
    • But don’t be a jerk! Be memorable for being polite, realize you’re talking to a human, there’s no vendetta against you
    • Keep it short and sweet

    Deactivation Letters from LegalRideshare

    • Innovative process from LegalRideshare
    • LegalRideshare takes the driver’s story and writes a letter to Uber (or Lyft or other gig platform) – gets in front of decision-makers
    • This is getting drivers reactivated!
    • Drivers get full clarity as to what happened – why were they deactivated?

    LegalRideshare Partnerships

    • Working closely with a company called Kover
    • If you’re deactivated or in an accident, Kover will help supplement your income
    • Looking to partner with other companies in the community – goal is to help drivers!

    Outro

    • Thanks to Bryant for coming on the podcast, and for the team at LegalRideshare for all their hard work for drivers
    • Really appreciate all the work they’re doing for drivers – they’ve consistently been excellent and driver-focused
    • They’re great advocates for drivers – helping drivers in person, providing news and tips, and more

    Show Notes

    Harry Campbell

    Harry Campbell

    I'm Harry, the owner and founder of The Rideshare Guy Blog and Podcast. I used to be a full-time engineer but now I'm a rideshare blogger! I write about my experience driving for Uber, Lyft, and other services and my goal is to help drivers earn more money by working smarter, not harder.