I get a lot of questions about the technical side of being a rideshare driver but today I’m going to talk about providing the ultimate experience. At its most basic level, being a driver really only requires two things: a smart phone and a car. But once you delve a little further and start enjoying it as much as I do, it feels good to provide your passengers with that extraordinary level of service.
When I first started driving for Lyft, I was big on giving out water, gum, mints, candy and pretty much everything else under the sun. But the only problem with that type of generosity is that you are constantly spending money to replace those items once they are consumed. It’s not a ton of money but when you’re trying to drive efficiently and maximize your earnings per hour, those extras can hamper that goal.
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I also found that once I stopped giving out those extras, my tips stayed at about the same level and my rating remained stellar. To me, it is apparent that riders cherish the experience a lot more than the freebies. You can provide a great experience without bribing your passengers with candy. [Read more…]