In this episode, we’re going to be talking to Joel Milne all about car repair and maintenance at your home. I love studying on-demand businesses because there’s a lot of innovation going on. RepairSmith is no different in that aspect!
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Intro to Joel Milne
- Joel is a serial tech entrepreneur
- Previously co-founded 4 start ups
- Now founder of RepairSmith
- First company in the automotive space
What is RepairSmith?
- Most convenient (and now safe) form of car repair because it comes to you
- Pandemic hasn’t really had a material effect on the business
- Launched in August 2019
- A lot of people like RepairSmith because they appreciate the mobility, trustworthiness, transparency
RepairSmith vs Traditional Repair Shops
- Cost – try to beat the average cost structure in each city
- Don’t have the same rent costs as big shops
- High quality repair
- Biggest cost for RepairSmith – labor
Tips for Vehicle Owners & Drivers
- Vehicle maintenance is the key to having a long lasting, healthy car
- RepairSmith works with a lot of fleets – take care of your car now to prevent expensive maintenance down the road
- Oil, tires, brakes, and filters – stay on top of it!
- Ever more important as the car gets older, especially if you haven’t been maintaining it
- All employees, no contractors
- Didn’t feel they could get the quality with the contractor model
- Legality questions as well!
- They’re also working in tech, using Slack, etc.
Competition in the Space
- Traditional competition, of course – thousands of places to have your car fixed
- Similar companies to RepairSmith, including the mobility options
- Tackling a different solution
- Competition for good mechanics is high
Future of RepairSmith
- Small player in a big industry – think they have a better mousetrap for consumers and fleets
- Looking to grow in those markets but also across the country
- Favorite stage of the business
- Thanks to Joel for coming on and talking about RepairSmith!
- Interesting company in the midst of a pandemic – COVID is accelerating these trends
- Featured B2B Partner: Ed Walker
- Check out our review of RepairSmith here
- RSG139: Ed Walker on Managing Insurance for Shared Mobility Operators
- Contact Ed via phone (847) 436-4072
- Via email Edward.Walker@USI.com
- Via LinkedIn Edward B Walker II