The food delivery industry has exploded over the last few years, but restaurants and customers have been complaining that fees are too high. In this episode, I chat with Zach Rash, the founder and CEO of Coco, a last-mile delivery service that deploys human-operated sidewalk robots to deliver items from merchants to customers. We talk about Coco, where they’re operating, use cases, and more.
Intro to Zach Rash
- Co-Founder and CEO of Coco
- Human operated sidewalk robots that deliver items from merchants to customers
- At UCLA, came up with the idea for Coco
- Targeting people where delivery is a core part of their business
- Coco robots deliver food and groceries for merchants
- Started in Santa Monica, then moved throughout California and now into Texas
- Better delivery experience for merchants
- Allows them to deliver more cost-effectively
Coco Merchants / Use Cases
- What makes certain merchants successful at this?
- Packaging, in-store operations
- Merchants plug into Coco’s API
- 1 mile every 12 minutes, roughly (depending on stop lights, people walking)
- Human operators go through Pilot Academy!
- People who are good at video games are typically pretty good at this
- Hiring people everywhere
- Eliminates all the waiting for delivery operators
Future for Coco
- Build something that’s useful – learn from the merchant
- Constantly improving the experience for the merchants
- Expansion to other states, areas
- Goal is not to expand to car-size vehicles
- Big thanks to Zach for coming on the podcast and chatting about Coco with us!