Glassdoor is a website where you can review almost any and all employers, past and present. It’s a valuable tool for job searchers around the country, but did you know Glassdoor also allows reviews of Uber and Lyft by drivers? Today, senior RSG contributor John Ince shares a story about Glassdoor and offers you an opportunity to share your ratings based on Glassdoor’s reviewing system.
Today we have a “who did it?” mystery for you that all drivers face: who dinged me? It’s a conundrum all regular drivers face after a while on the road. We did a great job navigating, made our passengers laugh, gave them space – everything was perfect. Yet our rating dropped from 4.81 to 4.79. Why? Today, senior RSG contributor John Ince lays out the clues, and you identify the culprit.
Saturday night. It’s 2 a.m. and I’m feeling good after six hours of driving nonstop. The rides have all gone well enough, which is often the most you can expect from an evening. Surely the ratings will be good… but they’re not.
My star average has plunged from 4.81 to 4.79. How could that be? There’s only one possible explanation: someone dinged me and gave me a 1 star rating.
Since a passenger can rate you months after the ride, it could have been almost anyone: tonight, a week ago, a month ago. I do a mental scan trying to figure out who might be the offending party.
Help me out here folks. This is a who-done-it and you’re the sleuth. We’ve got to figure out who dinged me? Here are the clues, the possible motives, and the suspects.
Harry here. The idea of a rating system sounds great on the surface, but the way it’s executed today leaves drivers wanting more. Today, senior RSG contributor John Ince shares what it’s like to be a driver in this system and how it can all be fixed.
I vividly remember my first introduction to ridesharing almost three years ago. I was meeting with my Lyft “mentor” who was supposed to give me a test drive and answer any questions I had about becoming a driver. But he seemed rushed and distracted, which I later discovered was because he was online – waiting for a ride request. He hurriedly showed me the basics of using the driver app, including rating system, “The passenger rates you from 1 to 5. These ratings are important because, if your average of the last 100 rating drops below 4.6, you’re in jeopardy of being de-activated.”
What if I told you there was one thing you could do that would immediately boost your Uber driver rating?
Ratings are a topic that I get e-mailed about a lot, and for obvious reasons. I’ve detailed many times how the rating system isn’t fair for drivers since we’re required to maintain a 4.6 rating or above but passengers have no such requirement.
It doesn’t help that we don’t get any real feedback on what we’re doing wrong either. I get e-mails all the time from new drivers in danger of being deactivated and they have no idea why.
Harry here. Navigation is one of those things that I think a lot of drivers take for granted. I get e-mails all the time from drivers telling me that they are courteous, offer extras, make conversation, etc and they can’t figure out why their ratings are so low.
Today, RSG Senior Contributor Scott Van Maldegiam answers that question and gives us all the tips he’s learned about navigation in his time as a driver.
Navigation: other than having a properly working vehicle, it is the most important aspect of our business. We have to figure out how to get to the pickup point and deliver the rider(s) in the quickest way possible.
And unless you know how to do that, no amount of water, mints, candy or personality will stop the rider from giving you a bad rating. Bad navigation is actually the single biggest reason for bad ratings. [Read more…]