Fair, Uber’s rental car program, recently opened up a very nice in-person service center in Glendale, CA. We know how important customer service is to drivers, so we were curious about what the new in-person service center would look like and how it would help drivers. We had RSG contributor Chonce Maddox Rhea take a look at and share her thoughts on the new Fair app locations.
We’ve been following the Fair Uber rental program closely over the past few months and it’s been cool to see how the process has evolved. When the program first launched, and we sent Jay to test it out, he had a great experience but ran into a few issues picking up his car and getting it approved. About a month later though, Fair launched a new waitlist feature so that you didn’t have to keep checking the app for new cars.
Now, renting a car with Fair just got easier thanks to the new locations they’re launching. Fair recently opened a new location known as their Americana location (Glendale, CA) and if the pictures do it justice, it looks like it’s going to be a major hub and a huge benefit to drivers who want to find the right vehicle quickly and get hands-on assistance.
We’re excited to see Fair introducing these in-person service centers, as it’s a good sign Fair is investing taking customer service seriously. We all know good customer service isn’t a given in the rideshare industry, so kudos to Fair for creating this in-person center for drivers in Glendale, CA.